Making the change to remote work?
We're happy to help you stay connected

Learn more

Call quality matters — that’s why we test your network with VoIP Scout

We are always encouraging businesses to move their voice systems to the cloud. The benefits are real – easy user and device management, no need to purchase complicated PBX hardware, always-on reliability, and even consistent and predictable pricing. But we also know that phone systems are only as good as the call quality. And the best way to ensure great Quality of Service (QoS) is to test for QoS issues BEFORE customers sign up for our VoIP phone services.

Our VoIP Scout™ testing tool helps ensure a worry-free cloud voice experience

Many QoS issues can be easily identified and fixed before a cloud voice solution is installed. Intermedia will only bring a customer onto our system once we’re confident their network will support VoIP and provide great call quality from the get-go.

We want to make sure our customers have a worry-free experience with their cloud voice system, so we want to make sure we test their network thoroughly. That’s why we created our VoIP Scout testing tool.

We use our proprietary VoIP Scout testing tool to pre-qualify each customer’s data connectivity and network by running a 3+ day simulation of voice traffic at the customer’s site. This lets us know if:

  • Their internet circuit has sufficient capacity for VoIP
  • Their internet circuit is reliable and has consistent quality
  • The ISP is reliable and can support VoIP
  • The existing network equipment supports VoIP

Testing twice helps ensure a job done right

In addition, we re-qualify the network during the onboarding process because environments and situations are not static and can change over time. This supplemental testing process includes:

  • Reconfirming bandwidth, compatible ISP, and network equipment
  • Optimizing network equipment for VoIP
  • Verifying that our equipment will register and make a quality phone call

VoIP Scout helps partners give their clients the best cloud voice experience

Our partners use VoIP Scout, too. We want them to be able to test their clients’ networks to enable a worry-free cloud voice experience. It’s one of the many ways we support our channel partners to successfully sell and support Intermedia cloud voice services.

You can learn more about the other ways we support partners and help them succeed by visiting our website.

And you can learn more about Intermedia’s cloud voice services here. Or you can speak to one of our experts by calling 800-379-7729.

About Kirsten Barta

Kirsten Barta is Sr Marketing Communications Manager at Intermedia