Our Newest Posts
The ROI of Cloud-Based Phone Systems
If your company is considering a switch from a legacy phone system to a cloud-based phone system, then you may need to build a business case to do so. Determining the return on investment (ROI) of cloud-based phone systems will be the strongest metric to sell the switch. With greater reliability, ease of scaling, fewer interruptions to productivity, and reduced costs, you’ll find that making the transition to the Cloud is a smart business move.
December 17, 2019
4 mins to read
Moving to the Cloud Unified Communications
Why VoIP Solutions Work Best for Remote Teams
In the modern world, flexibility has become a significant element in how employees work. Technology provides workers with the ability to do their jobs from anywhere. A survey from the International Workplace Group (IWG) found that 70% of employees work at least one day of the week remotely. Remote working has certainly changed workplace dynamics, including those related to communications. Many organizations have found that VoIP solutions work best for remote teams.
December 12, 2019
4 mins to read
Protect Against Robocalls
Even though many safeguards have been put in place to keep you from having to deal with email spam, robocalls are becoming more prevalent than ever; some would call it an epidemic. The FTC recently released its 2019 Do Not Call Registry Data Book, noting that 71% of complaints are related to robocalls.
November 5, 2019
4 mins to read
7 Reasons to Hang Up Legacy Phone Systems
You may think that switching to a new phone system will be too complex or expensive. The reality is that the transition from an old legacy phone system to a cloud-based PBX system can be very smooth and fast. Take a closer look at 7 reasons why it’s time to hang up legacy phone systems.
October 29, 2019
5 mins to read
Business interest Contact Center Services Unified Communications
Why Your Contact Center Should Be Cloud-Based
Jerry believed as many do, that an upfront CapEx (capital expense) investment would be ultimately less expensive than the monthly recurring costs associated with cloud-based service. While this may seem logical at first glance, it’s not a true reflection of the difference between the purchase price and the actual total cost of ownership.
October 21, 2019
5 mins to read
Revolutionize CX with Advanced Integrations
Although there are over 120 hosted IP telephony and UCaaS brands in North America vying for customer attention and investment, Frost & Sullivan analyzed the 30 leading players in the North American market. Ranked highly as both an Innovation and Growth Leader, Intermedia scored in the top 5 overall, beating out the likes of Vonage, Dialpad, 8×8, Verizon, and Comcast.
September 11, 2019
4 mins to read
Security Unified Communications
Intermedia: Top Hosted IP Telephony Provider
Intermedia’s new service for Unite customers, Spam Caller Protection, detects calls originated by autodialers and recognizes known spammers and scammers.
July 18, 2019
4 mins to read
New Intermedia Unite Auto Attendant
The latest iteration of the Intermedia Unite Auto Attendant, rolling out to all of our customers over the next couple of months, was built on a brand-new platform. It has several enhancements that make it easier to use and make it more powerful than ever before.
June 25, 2019
2 mins to read
Intermedia Unite™ Envision Partner Dashboard
When Unite senses any type of problem – it notifies you, according to YOUR specifications. Simply decide which types of events you want to be notified of (negative trends or the number of poor connections.) Then, decide who should be notified.
May 2, 2019
2 mins to read
Intermedia Unite User Import Tool
In order to help our partners and customers to have a better onboarding experience, we’ve developed an all-new, faster and more efficient method of importing users into Intermedia Unite
April 16, 2019
1 min to read
Introducing Receptionist View for Unite
With a few simple clicks, receptionist, administrative assistants and business operators can now provide the best-in-class experience your customers and your organization deserve.
March 28, 2019
1 min to read
VoIP Scout + QoS Dashboard Tools
Taken together, VoIP Scout and the QoS Dashboard help give administrators excellent insight into which specific actions to take with their network, before and after installation of the Unite service.
February 15, 2019
3 mins to read