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Voice and Unified Communications

View post: Why Cloud-Based Communications Took Off During the Pandemic

Why Cloud-Based Communications Took Off During the Pandemic

Posted on August 23, 2021

During the pandemic, businesses turned to the cloud to empower employees to stay connected and productive while working from wherever. Moving forward, the cloud communications industry is expected to continue experiencing explosive growth, which is why defining its impact during COVID and diving into the why behind this technology mega trend is so important.

View post: Easy VoIP Setup Supports Work from Wherever

Easy VoIP Setup Supports Work from Wherever

Posted on August 4, 2021

The way the world works forever changed during the pandemic, and it’s likely not going to return to the old normal. Business owners realize the value of enabling work from wherever models […]

View post: Implementing UCaaS: Expectations vs. Reality

Implementing UCaaS: Expectations vs. Reality

Posted on July 27, 2021

Technology is only valuable when your users adopt it. What causes bottlenecks in adoption? Many factors influence it, but a lack of or a poor onboarding process is a leading cause. […]

View post: Want to Improve Customer Experience? Boost Employee Collaboration

Want to Improve Customer Experience? Boost Employee Collaboration

Posted on June 28, 2021

Customers today expect efficient, fast service. They want streamlined solutions to their problems and total flexibility when it comes to communication channels. This means your employees […]

View post: The Business Case for UCaaS

The Business Case for UCaaS

Posted on June 17, 2021

Every organization wants to provide effective communication and collaboration tools to its employees. Often, companies use a mix of different tools that don’t always integrate or create […]

View post: Why Cloud Phone Systems Are the Future

Why Cloud Phone Systems Are the Future

Posted on June 8, 2021

The modernization and digitization of communications accelerated in the last year. As companies had to shift to a remote workforce, they found that critical tools and platforms needed to be […]

View post: VoIP Installation: It’s Easy with the Right Partner

VoIP Installation: It’s Easy with the Right Partner

Posted on May 11, 2021

Making the switch to VoIP for business communications can lead to several advantages. However, you’ll want to know what to expect. What does the VoIP installation process look like? How long will it take to get set up, and what type of disruption will your employees and customers face?

View post: Types of UCaaS Architectures: Single, Multi, and Hybrid

Types of UCaaS Architectures: Single, Multi, and Hybrid

Posted on April 27, 2021

A UCaaS (Unified Communications as a Service) platform serves as a centralized application for all your communication tools. Deploying such a solution can deliver many benefits for businesses, including greater productivity, reduced costs, and easier collaboration. If you’re considering such a system, you’ll also want to know about the different types of UCaaS architecture—single, multi, and hybrid.

View post: Why Become a UCaaS Reseller?

Why Become a UCaaS Reseller?

Posted on March 15, 2021

Providing robust communications solutions can be challenging for some organizations. Seeking out specific platform partners can elevate product offerings and ensure profitability. In the space of unified communications (UC), companies can become UCaaS (unified communications as a service) resellers.

View post: How to Use Phone Metrics to Make Better Business Decisions

How to Use Phone Metrics to Make Better Business Decisions

Posted on March 8, 2021

The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help you make better business decisions.