Making the change to remote work?
We're happy to help you stay connected

Learn more

Voice and Unified Communications

View post: International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center
, , ,

International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center

Posted on June 24, 2022

Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.

View post: 6 Tips for Remote Contact Center Management
, ,

6 Tips for Remote Contact Center Management

Posted on June 21, 2022

Explore these tips for remote contact center management. With a cloud-based platform, your agents can work from wherever.

View post: Are Remote Agents Receiving Enough Coaching to Be Successful?
, , ,

Are Remote Agents Receiving Enough Coaching to Be Successful?

Posted on June 20, 2022

Without enough training, remote agents will struggle. Find out if your remote agent coaching process could be improved.

View post: 6 Benefits of VoIP for Small Business
, , ,

6 Benefits of VoIP for Small Business

Posted on June 13, 2022

Cloud-based calling offers important advantages, including lower costs and greater flexibility. Learn about the benefits of VoIP for small business.

View post: Customer Service Automation: 5 Tasks Ripe for Speeding Up
, ,

Customer Service Automation: 5 Tasks Ripe for Speeding Up

Posted on June 7, 2022

Customer service automation can drive efficiency and ensure your agents are more productive. Check out these tasks that are ideal for automation.

View post: Unified Communications Explained – Everything You Need to Know to Get Started

Unified Communications Explained – Everything You Need to Know to Get Started

Posted on May 16, 2022

Unified communications (UC) has emerged as a must-have tool during the pandemic. With remote work expected to stick in the long-term in the form of hybrid work, cloud communications technology is likely to persist as an essential component of day-to-day business technology. If your company isn’t taking advantage of UC technology yet, but you want to get started, read on for unified communications explained.

View post: 8 Top UCaaS Features That Boost Productivity

8 Top UCaaS Features That Boost Productivity

Posted on May 10, 2022

Everybody wants to work smarter, not harder. In the age of hybrid work models and labor challenges, your employees need technology tools that make communication and collaboration easy and […]

View post: Interface Technologies Northwest Chooses Intermedia Cloud Communications Solutions to Support Clients Big and Small
, , ,

Interface Technologies Northwest Chooses Intermedia Cloud Communications Solutions to Support Clients Big and Small

Posted on April 19, 2022

Interface Technologies Northwest (ITN) is a Seattle-based telecommunications company founded in 2001, serving organizations throughout western Washington. It’s a veteran-owned business that provides structured cabling, wireless solutions, and unified communications. They have a wide footprint of customers and specialize in the aerospace, construction, and legal industries.

View post: 7 Digital Transformation Challenges Leaders Need to Overcome

7 Digital Transformation Challenges Leaders Need to Overcome

Posted on April 19, 2022

Change is hard in any capacity. Digital transformation is typically one of the biggest changes any organization will face. With it comes a variety of challenges for leadership and employees. […]

View post: The Quick and Easy Guide to Hosted UCaaS

The Quick and Easy Guide to Hosted UCaaS

Posted on April 4, 2022

There’s a reason the market for UCaaS is predicted to have double-digit growth through 2028. Hosted UCaaS – unified communications hosted in the cloud – became a pivotal tool for […]