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Data Demonstrates that Virtual Assistants and Voice-activated Tools Will Take to the Office

Communication and collaboration continue to evolve rapidly. We’ve already seen video conferencing technologies go mainstream, and anything that enhances mobility is given high priority. But what about the technology of tomorrow?

In this final blog post in our Workplace Communications Report series, we evaluate the not-so-distant future where the personal assistant apps and voice-activated tools that have entered our personal lives have become the norm in our work lives as well. In fact, more than 2 in 5 survey respondents felt that voice-activated virtual assistants would be helpful in a work setting. The most impactful of these examples included providing calendar updates and voice prompts for calendar reminders (48%), taking notes based on conversations (45%), and transcribing voice prompts into text to be sent in emails (44%). Millennials also expressed a special interest in seeing where virtual assistants and voice-activation technology would go in the business world. Case in point: 40% of millennials indicated that it would be helpful to be able to launch video and voice meetings via voice-activated technology.

We asked our Intermedia VP of Collaboration, Costin Tuculescu, about technology’s role in the future of work, and he had this to share:

As technology continues to advance and facilitate the future of work, it’s time for organizations to recognize the future of employee expectations as well. From mobile applications to video conferencing to email and voice assistance, employees want technology that works for them, not the other way around. Organizations that create a work environment that leverages the unified communications technologies that employees want to help them all work together seamlessly will be the ones that succeed in their digital transformation. As a result of removing location restrictions, companies can also experience a direct positive impact on their ability to recruit, hire, and retain top talent.

To recap our Workplace Communications blog post series: the research demonstrates that companies need to put tools in place that will foster a more collaborative, productive, and accessible workforce. Not only will reexamining the way business is conducted positively impact employee productivity, it will also help to attract and retain workforce talent.


Check out the full findings of our Workplace Communications Report, including survey methodology.

About Kirsten Barta

Kirsten Barta is Sr Marketing Communications Manager at Intermedia