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Email Still Reigns as a High-Value Communication and Collaboration Tool

The world of communication and collaboration has evolved dramatically over the past few years. There’s no argument there. Companies and employees alike are looking for technologies that foster a more collaborative, productive, and accessible workplace. But all these changes beg the question – where does email fit within all of this.

In this blog post as part of our Workplace Communications Report series, we explore this question. What we found is that while tools like chat and video conferencing have become more prevalent, email isn’t going away.

  • 87% of respondents agree that email is the primary mode of communication employees use within their organization
  • 64% consider email to be part of their organization’s unified communications toolset

We asked our SVP of Product Management, Irina Shamkova, about why email is still seen as a high-value communication and collaboration tool. She had this to say:

Because email is still such a critical part of how businesses operate, it’s important that organizations provide solutions that fully integrate email and file sharing with tools like video and web conferencing, voice solutions, chat and mobile applications. Effective communication and collaboration serve as the backbone of business success. By creating a more seamless experience, companies not only improve productivity, but also become more agile and are able to better adapt to changing employee expectations and needs.

Our fourth and final blog post of this Workplace Communications Report series will explore what the office of the future may look like, and the role emerging technologies such as virtual assistants and voice-activated tools are likely to play. Or review the full findings right now, including survey methodology, here.

About Kirsten Barta

Kirsten Barta is Program Manager of Digital Content and Strategy at Intermedia