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Helping partners to thrive in UCaaS with Intermedia Unite

Last week, we announced the availability of Intermedia Unite™, our new easy-to-use Unified Communications as a Service (UCaaS) platform that bridges a next-generation phone system with integrated screen sharing, video collaboration, and backup and file sharing in one comprehensive solution.

We’ve explained how we’ve spent years developing a network that runs at 99.999%, and a support group that is J.D. Power-certified, and a partner support platform that is industry leading. We’ve outlined how Intermedia Unite has been designed to make your clients more productive and collaborative, but let’s take a minute to explore how Intermedia makes UCaaS easy for our partners to sell, set up, manage and support.

When it comes to UCaaS, the opportunity is clear. Frost & Sullivan expects the North America Hosted Voice and UCaaS market to experience double-digit growth, surpassing nearly $15B by 2023. What’s not as clear is how partners can differentiate themselves in this competitive space. That’s where we come in.

Especially in crowded markets such as UCaaS, it’s so important that partners stand out. But that’s hard to do when you’re selling branded services. You can’t influence the pricing or margins, and there’s not much keeping your clients from going to the provider directly. With Intermedia, we put you in the driver’s seat. Even if it’s deal to deal, you have the option of selling Intermedia Unite under your own brand or ours. In turn, you own your customer relationships.

The tools that make selling UCaaS easy

We’re all about removing the time-intensive roadblocks. We still manage all the complicated taxation requirements. We still make our VoIP Scout™ networking testing tool available to all partners at no cost to help you ensure a reliable voice experience from the onset. But in addition to all the sales training, brandable marketing and sales materials, and concierge sales support you’re used to, we’ve taken things up another notch with the launch of Intermedia Unite. We’ve made several new partner enhancements to help you further shorten the sales cycle and generate strong new revenue streams. These include shopping cart style self-service ordering, a robust new web admin portal and new partner quoting system. Why did we add these enhancements? Because fewer support calls and administrative hours can ultimately result in a shortened sales cycle and increased profitability.

Clayton Oswald, President of Northwest Cloud Consulting, shares his perspective: “I’ve already had great success with Intermedia’s Cloud PBX services, and I find them more profitable to sell because of how easy Intermedia is to work with. Consider the support cost savings, for example; Intermedia removes time intensive roadblocks like complicated taxation and billing. The Partner Concierge Desk is there to help whenever I need them, and their VoIP Scout network testing tool saves me a huge amount of time making sure that my clients have a successful and reliable experience from the get-go. The fact that Unite comes paired with Intermedia’s unsurpassed reliability and J.D. Power-certified support is a game-changer for my business.”


Learn more about Intermedia Unite and how to successfully sell it as an Intermedia partner by visiting our website or contacting your partner representative.

If you’re not already an Intermedia partner, check out this partner program information.

Intermedia Unite and VoIP Scout are either trademarks or registered trademarks of, Inc. in the United States and/or other countries. J.D. Power 2017 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit or

Get the details on Intermedia Unite and the great opportunity it presents for Intermedia partners

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About The Intermedia Team

Intermedia helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. And, as a partner-first company, Intermedia goes to work for over 7,300 channel partners to help them grow their revenue and maximize their success.