Intermedia’s new Invoices feature

August 1, 2017

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We are always working hard to provide you with the best customer experience, and I am happy to announce that starting in August, we’re going to release a new Invoices feature in the control panel that will help you reconcile your Intermedia bills more easily.

Updated control panel interface

For customers, the new Invoices area can be found under Account > Balance & Billing Documents

Customer View (click to enlarge image)

For partners, there is a new page in the Billing area for invoices and credit memos. (Your end customers won’t see any changes.)

Partner View (click to enlarge image)

Accessing invoices in the control panel

Starting August, on a monthly basis, you’ll download your invoices under the Billing Documents section in the control panel:

  • Credit Card customers/partners, who previously only received a billing statement at the end of the month, will receive invoices
  • Customers/partners, who received invoice emails, will continue to receive invoices via email and can download them from the Control Panel.

New invoice template

We’ve also made updates to the invoice template to make the information easier to understand and to include the account statement balance. Check out an example of a new invoice:

Customer invoice (click to enlarge image)

Partner invoice (click to enlarge image)


Let us know what you think

As always, we’ve made it easy for you to send us Feedback. Just select the orange button in the lower right corner of the screen. We take your comments seriously and use them to help make the control panel and other Intermedia services even better. So, log in, take a look at the new invoices feature, and let us know what you think.

Kirsten Barta

Kirsten Barta is Sr Marketing Communications Manager at Intermedia

August 1, 2017

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