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# Intermedia

Intermedia

## Sitemaps

- [XML Sitemap](https://blog.intermedia.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [AI Meeting Notes: How Automated Call Recap and Transcription Save Time](https://blog.intermedia.com/ai-meeting-notes-how-automated-call-recap-and-transcription-save-time/) - Stop wasting time on manual note-taking. Discover how an AI meeting minutes generator creates accurate recaps, helping your team focus on the conversation.
- [What is Outlook on the Web (OWA)?](https://blog.intermedia.com/what-is-outlook-on-the-web/) - Learn what Outlook on the Web (OWA) is and how it provides seamless access to your Microsoft 365 business email from any browser, without needing extra apps.
- [How Long Should You Retain Business Emails? Compliance and Liability](https://blog.intermedia.com/how-long-should-you-retain-business-emails/) - Learn how long to keep business emails for compliance and liability. Discover best practices for email retention and how Intermedia Unite tools protect data.
- [What Is Generative AI for Customer Service? A Practical Guide](https://blog.intermedia.com/what-is-generative-ai-for-customer-service-a-guide/) - Discover how generative AI for customer service improves experiences. Learn to implement AI agents for small business support and boost your team's efficiency.
- [What Is a CCaaS Platform? How It Differs from Legacy Call Centers (And Why People Are Migrating)](https://blog.intermedia.com/what-is-a-ccaas-platform-how-it-differs-from-legacy-call-centers/) - Discover the CCaaS meaning and how cloud-based contact center software outperforms legacy systems. Learn why businesses are migrating for omnichannel support.
- [AI vs. Human Agents: When Automation Helps and When It Hurts](https://blog.intermedia.com/ai-vs-human-agents-when-automation-helps-and-when-it-hurts/) - Discover the pros and cons of customer service automation. Learn when to use AI chatbots and when human empathy is essential for building lasting client trust.
- [IVR vs. Conversational AI: When to Use Each in Your Contact Center](https://blog.intermedia.com/ivr-vs-conversational-ai-when-to-use-each-in-your-contact-center/) - Unsure between IVR vs. Conversational AI? Learn the key differences and how to choose the best contact center automation strategy for your customer service.
- [What is a Predictive Dialer?](https://blog.intermedia.com/what-is-a-predictive-dialer/) - Learn what a predictive dialer is and how it works to increase outbound call center efficiency. Discover how cloud-based systems improve agent productivity.
- [Emergency Notification Systems for Schools: What to Look For](https://blog.intermedia.com/emergency-notification-systems-for-schools-what-to-look-for/) - Discover essential features for school emergency notification systems. Learn how unified communication tools improve response times and keep students safe.
- [Best VoIP Phone Systems for Small Businesses in 2026](https://blog.intermedia.com/best-voip-phone-systems-for-small-businesses/) - Comparing the best VoIP phone systems for small businesses in 2026? See how Intermedia stacks up against Nextiva, RingCentral, Dialpad, GoTo Connect, 8x8, Zoom Phone, Vonage, Ooma, and Grasshopper.
- [What Is Outlook Web Access (OWA) and How Do You Use It?](https://blog.intermedia.com/what-is-outlook-web-access-owa-and-how-do-you-use-it/) - Learn what Outlook on the Web (OWA) is and how to use this powerful browser-based tool. Discover how to streamline your workflow and integrate with Microsoft 365.
- [A Guide to VoIP & Unified Communications](https://blog.intermedia.com/a-guide-to-voip-unified-communications/) - Discover how VoIP Unified Communications can streamline collaboration, boost productivity, and enhance flexibility for businesses of all sizes.
- [Helping Your Mid-Market Center Clients Modernize Their Contact Center](https://blog.intermedia.com/helping-your-mid-market-center-clients-modernize-their-contact-center/) - Discover a proven UCaaS reseller growth strategy to modernize mid-market contact centers. Learn how to capture this high-demand market with enterprise solutions.
- [Your Guide on How to Position and Price SMB VoIP for Your Clients](https://blog.intermedia.com/your-guide-on-how-to-position-and-price-smb-voip/) - Learn how to effectively position and price VoIP for small business clients. Discover strategies for choosing the best business VoIP service and boosting revenue.
- [AI Interaction Summary: Automate Contact Center Call Summaries in Seconds](https://blog.intermedia.com/introducing-ai-interaction-summary-harnessing-generative-ai-to-enhance-contact-center-efficiency-and-productivity/) - Discover how Intermedia’s AI solution enhances customer service, helping businesses provide personalized, efficient support and boost customer retention.
- [What Is Real-Time Agent Guidance? How AI Helps Reps Mid-Call](https://blog.intermedia.com/what-is-real-time-agent-guidance-how-ai-helps/) - Learn how real-time agent assist uses contact center AI to provide instant guidance mid-call, eliminate context gaps, and improve customer experience outcomes.
- [AI Meeting Summaries: How Automated Notes Change the Way Teams Work](https://blog.intermedia.com/ai-meeting-summaries-how-automated-notes-change-the-way-teams-work/) - Stop wasting time on manual note-taking. Learn how AI meeting assistants and automated transcription tools help teams capture key insights and boost productivity.
- [The Reason Unified Communications are the Backbone of Modern Healthcare Teams](https://blog.intermedia.com/the-reason-unified-communications-are-the-backbone-of-modern-healthcare-teams/) - Discover why unified communication and collaboration platforms are essential for healthcare growth. Reduce app fatigue and improve clinical efficiency today.
- [Zero Trust Security for Business Phone Systems: How it Works and Why Businesses Need It](https://blog.intermedia.com/zero-trust-security-for-business-phone-systems-how-it-works-and-why-businesses-need-it/) - Learn how zero trust architecture protects your business PBX, why traditional security fails, and how to secure your cloud communications effectively.
- [Business Text Messaging: How (and Why) to Use SMS in Your Customer Workflow](https://blog.intermedia.com/business-text-messaging-how-and-why-to-use-sms-in-your-customer-workflow/) - Boost engagement with business text messaging. Discover how to use SMS for business to reach leads faster, improve response rates, and drive more conversions.
- [How to Add Another Mailbox to Your Outlook Profile in 3 Easy Steps](https://blog.intermedia.com/how-to-add-another-mailbox-to-your-outlook-profile/) - Learn how to add another email account or shared mailbox to Outlook in 5 simple steps. Follow our guide to configure your profile and access mail seamlessly.
- [How to Become a Telecom Reseller: A 6-Step Guide to High-Margin UCaaS](https://blog.intermedia.com/how-to-become-a-telecom-reseller/) - Learn how to become a successful telecom reseller with our 6-step guide to leverage white-label VoIP programs and build high-margin UCaaS revenue.
- [What Are Enterprise AI Solutions? A Buyer's Guide for 2026](https://blog.intermedia.com/what-are-enterprise-ai-solutions/) - It’s not about chatbots anymore. Discover how to choose the right enterprise AI platform for business automation and support in our comprehensive 2026 buyer's guide.
- [AI in Customer Service: How AI Is Improving Customer Experience in 2026](https://blog.intermedia.com/ai-in-customer-service/) - Discover how AI in customer service is moving beyond simple chatbots to drive better customer experiences through advanced AI agent assist and support tools.
- [What Is a Phone Tree and How Do You Set One Up? ](https://blog.intermedia.com/what-is-a-phone-tree/) - Learn what a phone tree is and how to set up an effective IVR system for your business. Streamline your customer calls with this simple, step-by-step guide.
- [How AI Agent Automation is Replacing Legacy IVR in Modern Contact Centers](https://blog.intermedia.com/how-ai-agent-automation-is-replacing-legacy-ivr/) - Ditch frustrating legacy IVR systems. Discover how contact centers are using AI voice agent automation to improve agent comfort and service quality.
- [If a Price Increase is Forcing a Decision, Make Sure It’s the Right One ](https://blog.intermedia.com/if-a-price-increase-is-forcing-a-decision-make-sure-its-the-right-one/) - Rising maintenance costs on legacy voice platforms are forcing service providers to make a choice: pay more, follow the status quo, or modernize for the future. Here’s what to consider before deciding.
- [A Guide to Improve Lawyer and Client Communication](https://blog.intermedia.com/a-guide-to-improve-lawyer-and-client-communication/) - Discover strategies to strengthen lawyer and client communication through clear expectations, active listening, and secure tools that build trust and improve outcomes.
- [How to Start a Virtual Law Firm](https://blog.intermedia.com/how-to-start-a-virtual-law-firm/) - Learn how to launch a virtual legal office with the right technology, secure workflows, and client-first practices. Build a law firm that runs efficiently online.
- [How AI Phone Answering Works (And Why Small Businesses Overlook It)](https://blog.intermedia.com/how-ai-phone-answering-works/) - Stop losing leads to missed calls. Learn how an AI receptionist for small businesses provides 24/7 phone answering to capture every opportunity and boost revenue.
- [Enhancing Healthcare with EHR Integrations](https://blog.intermedia.com/enhancing-patient-care-and-communication-intermedia-healthcare-solutions-introduces-key-ehr-integrations-within-intermedia-intelligent-contact-center/) - Intermedia Healthcare Solutions boosts patient care and communication with key EHR integrations within its Intelligent Contact Center platform.
- [Understanding the Intermedia Co-Op Partner Model](https://blog.intermedia.com/understanding-the-intermedia-co-op-partner-model/) - Learn how Intermedia’s Co-Op partner model helps partners sell Intermedia services, including Intermedia Unite®, with partner-set pricing, Intermedia-managed billing, monthly commissions, and a shared customer engagement model.
- [Best Call Center Software for 2026](https://blog.intermedia.com/best-call-center-software-for-2026/) - Choosing the wrong call center software will frustrate your agents and cost you customers. With things like AI-driven automation, omnichannel routing, and real-time analytics now available as table stakes rather than premium features, the gap between leading and lagging platforms is incredibly wide, and you’ll have to make sure you have the right one. According
- [Beginner’s Guide to Cloud Phone Systems](https://blog.intermedia.com/beginners-guide-to-cloud-phone-systems/) - What is a cloud based phone system? Learn how it works, key benefits, and why businesses are switching to flexible, cost-effective communication solutions.
- [Best Healthcare Communication Platforms for Patients and Healthcare Teams](https://blog.intermedia.com/best-healthcare-communication-platforms-for-patients-and-healthcare-teams/) - Discover the best healthcare communication platform to improve patient engagement, streamline workflows, and ensure secure, HIPAA-compliant collaboration.
- [Top Collaboration Software for Small Teams](https://blog.intermedia.com/top-collaboration-software-for-small-teams/) - Compare the top collaboration software for small business teams and learn which features support better communication, productivity, and growth.
- [5 Trends in Healthcare Communications Systems](https://blog.intermedia.com/5-trends-in-healthcare-communications-systems/) - Explore key trends in healthcare communication systems and how modern solutions improve care coordination, efficiency, and patient experience.
- [2026 Hybrid Work and UCaaS Trends](https://blog.intermedia.com/2026-hybrid-work-and-ucaas-trends/) - Explore the top UCaaS trends shaping hybrid work in 2026, from AI-driven communication to enhanced flexibility, security, and collaboration tools.
- [9 Signs to Upgrade Your Business Phones System](https://blog.intermedia.com/9-signs-to-upgrade-your-business-phones-system/) - Learn the key signs to upgrade phone system performance, improve reliability, and support business growth with modern communication tools.
- [Top Business Phone Providers for 2026: Compare VoIP & Business Phone Systems](https://blog.intermedia.com/top-business-phone-providers/) - Looking for the best business phone system in 2026? Compare the top VoIP providers including Intermedia, RingCentral, and Dialpad. Find the perfect fit for your business.
- [6 Ways Contact Centers will Change in 2026](https://blog.intermedia.com/6-ways-contact-centers-will-change/) - Learn contact center trends shaping 2026 and evolving customer expectations, driving more efficient and connected communication
- [How UCaaS Helps Enterprise IT Budgets](https://blog.intermedia.com/how-ucaas-helps-enterprise-it-budgets/) - Learn how enterprise UCaaS helps IT leaders control communication costs, simplify infrastructure planning, and improve long-term budget predictability
- [Call Queue: What It Is, How It Works + Best Practices](https://blog.intermedia.com/call-queue-what-it-is-how-it-works-best-practices/) - Explore how call queues improve call management, keep wait times under control, and create a more organized customer experience.
- [Checklist for Finding the Best White Label VoIP Reseller Programs](https://blog.intermedia.com/checklist-for-finding-the-best-white-label-voip-reseller-programs/) - Evaluate the best white label VoIP reseller programs and choose a provider that supports reliability and partner growth.
- [5 Ways AI is Changing Business Communication](https://blog.intermedia.com/5-ways-ai-is-changing-business-communication/) - Discover five ways AI is changing business communication through automation, intelligent routing, analytics, personalization, and real-time assistance.
- [What is Auto Dialer Software? ](https://blog.intermedia.com/what-is-auto-dialer-software/) - Learn what auto dialer is and how it works. Explore benefits, common examples, and how Intermedia can help.
- [What is Contact Center Call Monitoring & How Does it Work?](https://blog.intermedia.com/what-is-contact-center-call-monitoring-how-does-it-work/) - Contact center monitoring helps businesses evaluate call quality, improve agent performance, and strengthen customer service operations.
- [What is Contact Center Experience?](https://blog.intermedia.com/contact-center-experience/) - Discover what contact center experience is and how AI, omnichannel tools, and modern tech boost customer satisfaction and agent productivity.
- [What Is a Virtual Agent?](https://blog.intermedia.com/what-is-a-virtual-agent/) - A virtual agent uses AI to handle customer conversations, reduce support pressure, and improve response times across digital channels.
- [How to Make a Switch from Landlines to VoIP Work in 2026](https://blog.intermedia.com/how-to-make-a-switch-from-landlines-to-voip-work-in-2026/) - Discover how to build customer experience strategies that align technology, data visibility, and team enablement to support consistent engagement.
- [Keep Voice Boring: A Pragmatic Strategy for Service Providers](https://blog.intermedia.com/keep-voice-boring-a-pragmatic-strategy-for-service-providers/) - Award Consulting’s recent article, “2026 State of the Union for ILECs: Keep Voice Boring, Build Fiber Fast,” highlights an important shift in how telecom operators should think about their voice business. Voice should function as reliable infrastructure - stable, predictable, and largely invisible to the customer. The real opportunity lies in building new capabilities on
- [12 Contact Center Technologies to Know](https://blog.intermedia.com/8-contact-center-technologies-you-should-know-about/) - Discover 12 essential contact center technologies, including AI, IVR, and call analytics, to enhance efficiency, customer satisfaction, and agent productivity.
- [How to Create a Winning Customer Experience Strategy for 2026](https://blog.intermedia.com/how-to-create-a-winning-customer-experience-strategy-for-2026/) - Discover how to build customer experience strategies for 2026 that align technology, data visibility, and team enablement to support consistent engagement.
- [What Is a Virtual Phone System?](https://blog.intermedia.com/what-is-a-virtual-phone-system-and-how-does-it-work/) - Learn what a virtual phone number is and how it supports business calling. See why companies use it as a flexible and cost-effective communication option.
- [How to Set Up an AI Receptionist for Your Small Business](https://blog.intermedia.com/how-to-set-up-an-ai-receptionist-for-your-small-business/) - Learn how to set up an AI receptionist for small business needs. Discover setup steps, benefits, and best practices to streamline customer communication.
- [Affordable Communication Solutions for Growing Teams](https://blog.intermedia.com/affordable-communication-solutions-for-growing-teams/) - Affordable small business communication solutions help growing teams improve collaboration, customer service, and scalability without adding unnecessary complexity.
- [What are the Best Phone Systems for Schools?](https://blog.intermedia.com/what-are-the-best-phone-systems-for-schools/) - Explore the best phone system for schools with features that improve safety, communication, and scalability across campuses.
- [Digital Communication Channels for Schools](https://blog.intermedia.com/digital-communication-channels-for-schools/) - Explore the best communication systems for schools, including messaging apps, mass notifications, and staff tools.
- [All-in-One Communication Solutions for Car Dealerships](https://blog.intermedia.com/all-in-one-communication-solutions-for-car-dealerships/) - See how modern phone systems for car dealerships boost sales, improve customer service, and unify communication across locations with all-in-one solutions.
- [How to Make Your Email HIPAA Compliant](https://blog.intermedia.com/how-to-make-your-email-hipaa-compliant/) - Learn how to ensure HIPAA compliance for email by securing PHI with encryption, access controls, audit trails, and compliant email platforms.
- [Top Communication Tools for Small Businesses](https://blog.intermedia.com/top-communication-tools-for-small-businesses/) - Explore the top communication tools for small businesses and how Intermedia's unified communications software can enhance productivity and collaboration.
- [What Is Contact Center as a Service (CCaaS)?](https://blog.intermedia.com/what-is-contact-center-as-a-service-ccaas/) - What is contact center as a service? Learn the CCaaS meaning, key features, benefits, and how cloud contact centers improve customer interactions.
- [What is IVR and How It Helps Small Business](https://blog.intermedia.com/what-is-ivr-or-interactive-voice-response-and-how-can-it-help-a-small-business/) - IVR technology enhances contact center efficiency by automating call routing and improving customer interactions, resulting in better service outcomes.
- [Artificial Intelligence and Agents in Contact Centers](https://blog.intermedia.com/artificial-intelligence-and-agents-in-contact-centers/) - Learn how artificial intelligence and intelligent agents improve contact center efficiency, personalize customer interactions, and support 24/7 service.
- [14 Benefits of a Virtual Phone Number](https://blog.intermedia.com/10-benefits-of-a-virtual-phone-number-for-your-business/) - What is a virtual phone number? Learn how virtual business numbers work, key benefits, and how they support flexible, secure communication.
- [Computer Telephony Integration: Bridging Voice and Digital Communications](https://blog.intermedia.com/computer-telephony-integration/) - Learn what Computer Telephony Integration (CTI) is, how it works, and how it improves communication. Explore key benefits, use cases, and implementation tips.
- [Best Email Security Best Practices for Your Business](https://blog.intermedia.com/best-email-security-best-practices-for-your-business/) - Learn practical email security best practices that help organizations build a stronger email security strategy.
- [What Is CPaaS (Communications Platform as a Service)?](https://blog.intermedia.com/what-is-cpaas-communications-platform-as-a-service/) - Learn what CPaaS is, how it works, and how businesses use CPaaS to embed voice, messaging, and communication capabilities into their applications.
- [What is an Auto Dialer?](https://blog.intermedia.com/what-is-an-auto-dialer/) - Learn what an auto dialer is, how it works, and how businesses use auto dialers to manage outbound calling efficiently and responsibly.
- [What Is Telephony?](https://blog.intermedia.com/what-is-telephony/) - Telephony refers to the technology used to transmit voice communications. Learn how telephony works, how it has evolved, and why it matters for modern businesses.
- [How to Retrieve Archived Emails in Outlook](https://blog.intermedia.com/how-to-retrieve-archived-emails-in-outlook/) - Learn how to retrieve archived emails in Outlook using desktop, web, and search tools, with clear steps to restore and manage archived messages.
- [Why Cloud Phone Systems Save Small Businesses Money](https://blog.intermedia.com/why-cloud-phone-systems-save-small-businesses-money/) - A small business cloud phone system helps reduce communication costs by eliminating hardware expenses, simplifying management, and scaling affordably as teams grow.
- [VoIP for International Calling in 2026](https://blog.intermedia.com/voip-for-international-calling-in-2026/) - Global communication moves faster each year, and organizations need reliable ways to connect across borders without rising phone bills or unpredictable call quality. Traditional landline systems struggle to keep up with remote work, dispersed teams, and international customer bases. Many organizations now rely on VoIP for international calling because it provides predictable costs, stronger quality
- [Top UCaaS Trends for 2026](https://blog.intermedia.com/top-ucaas-trends-for-2026/) - Explore the top UCaaS trends for 2026, including AI-driven communications, platform consolidation, security, integrations, and hybrid work support.
- [What Are BPO Call Centers and What Do They Do?](https://blog.intermedia.com/what-are-bpo-call-centers-and-what-do-they-do/) - Businesses face constant pressure to deliver fast, reliable customer experiences while controlling costs and scaling operations. As call volumes increase and customer expectations rise, many organizations find it difficult to manage contact center operations internally without adding complexity or overhead. This is where a BPO call center comes into play. By outsourcing call handling to
- [Streamlining Customer Onboarding for Service Providers](https://blog.intermedia.com/streamlining-customer-onboarding-for-service-providers/) - Streamline customer onboarding with structured workflows, automation, and cross-team alignment to accelerate time to value and improve long-term retention.
- [Contact Center Optimization Guide](https://blog.intermedia.com/contact-center-optimization-guide/) - Learn how contact center optimization improves efficiency, call quality, agent performance, and customer outcomes through data-driven operations and workflow control.
- [How to Get an 800 Number for Your Business](https://blog.intermedia.com/how-to-get-an-800-number-for-your-business/) - Learn how to obtain a 1800 number for your business, including setup steps, compliance requirements, and how toll-free calling supports customer access and brand trust.
- [What Is Cloud Communications?](https://blog.intermedia.com/what-is-cloud-communications-2/) - Learn what cloud communication is, how it works, and why businesses rely on cloud-based tools for flexibility, scalability, and stronger collaboration.
- [8 Ways to Cut Costs with Unified Communications](https://blog.intermedia.com/4-clever-ways-to-reduce-costs-with-unified-communications/) - Discover practical ways to reduce the cost of unified communications. Learn how cloud-based UC lowers expenses across hardware, apps, phone bills, and more.
- [12 Essential Customer Service Goals](https://blog.intermedia.com/12-essential-customer-service-goals/) - Discover the 12 essential customer service goals that help businesses improve response times, strengthen relationships, and deliver better customer experiences.
- [Best Answering Service for Small Business in 2026](https://blog.intermedia.com/best-answering-service-for-small-business-in-2026/) - Explore how the best phone answering service in 2026 helps small businesses deliver 24/7 responsiveness, improve customer experience, and capture every opportunity.
- [Ways to Send Sensitive Information via Email](https://blog.intermedia.com/ways-to-send-sensitive-information-via-email/) - Learn secure ways to send sensitive information via email. Understand encryption, access controls, and policy practices that help protect confidential business data.
- [Transforming the Contact Center Industry: The Future of AI-Driven Customer Service](https://blog.intermedia.com/transforming-the-contact-center-industry-the-future-of-ai-driven-customer-service/) - See how AI-driven customer service is transforming contact centers by boosting efficiency, personalizing interactions, and improving satisfaction.
- [How Any Practice Can Utilize Mobile Technology in Healthcare](https://blog.intermedia.com/how-any-practice-can-utilize-mobile-technology-in-healthcare/) - How Any Practice Can Utilize Mobile Technology in Healthcare
- [How to Improve Microsoft Teams with Phone Integrations](https://blog.intermedia.com/how-to-improve-microsoft-teams-with-phone-integrations/) - Learn how Microsoft Teams phone integration can boost the value you get from using Teams by driving higher productivity, better collaboration, seamless workflows and more.
- [The Economics of Cloud Migration for Service Providers](https://blog.intermedia.com/the-economics-of-cloud-migration-for-service-providers/) - Learn why cloud migration is the best option for service providers looking to drive cost savings, innovation, and exceptional UC experiences for their end users.
- [What is a VOIP Phone & How Does It Work](https://blog.intermedia.com/what-is-a-voip-phone-how-does-it-work-2/) - Discover the magic of VoIP phones compared to traditional phone systems. Understand the technology, its benefits, and how to get a VoIP number with Intermedia.
- [SP Opportunities on Microsoft Teams Marketplace](https://blog.intermedia.com/sp-opportunities-on-microsoft-teams-marketplace/) - Discover how SPs can leverage the Teams marketplace to widen their reach, integrate services, enhance the user experience, and drive business growth.
- [What Does the Service Provider Network of the Future Look Like?](https://blog.intermedia.com/what-does-the-service-provider-network-of-the-future-look-like/) - Learn how service providers are evolving to cloud-based, AI-driven networks, offering scalable unified communication solutions focusing on customization.
- [What's Going On with the BroadSoft-Based SPs?](https://blog.intermedia.com/whats-going-on-with-the-broadsoft-based-sps/) - Discover how Cisco's acquisition of BroadSoft reshaped the UCaaS market, challenges SPs face, and why alternatives like Intermedia could be a smart move.
- [Guide For Reselling UCaaS Platforms](https://blog.intermedia.com/guide-for-reselling-ucaas-platforms/) - Learn how to succeed as a UCaaS reseller with this comprehensive guide on choosing the right platform, building expertise, and driving recurring revenue growth.
- [Channels of Communication in the Workplace](https://blog.intermedia.com/channels-of-communication-in-the-workplace/) - Effective workplace communication channels can help your business and employees thrive. Learn more from Intermedia.
- [Communication Solutions for Small Businesses](https://blog.intermedia.com/communication-solutions-for-small-businesses/) - Small businesses should use efficient communication solutions for the best chances of success. Learn more from Intermedia.
- [What is a Hosted VoIP Softswitch?](https://blog.intermedia.com/what-is-a-hosted-voip-softswitch/) - Discover what a hosted VoIP softswitch is, its key features, and how it can enhance your business communication with seamless integration and scalability.
- [What Is a White-Label Hosted VoIP Service?](https://blog.intermedia.com/what-is-a-white-label-hosted-voip-service/) - Discover how a white-label VoIP platform can boost scalability, cut costs, and enhance customer experience, offering businesses a streamlined communication solution.
- [White-Label Hosted PBX: What to Know](https://blog.intermedia.com/white-label-hosted-pbx-everything-you-need-to-know/) - Discover how a white-label hosted PBX can help MSPs expand services, boost profitability, and strengthen client relationships—all under your own brand.
- [12 Benefits of VoIP for Small Businesses](https://blog.intermedia.com/6-benefits-of-voip-for-small-business/) - Explore how VoIP solutions for small businesses reduce costs, boost flexibility, and enhance communication with advanced, affordable features.
- [Do YOU Need To Get a Business Phone Service?](https://blog.intermedia.com/do-you-need-to-get-a-business-phone-service/) - Discover how small business phone and internet services can enhance operations and support growth with modern, cloud-based solutions.
- [Communication Channels for Businesses](https://blog.intermedia.com/communication-channels-for-businesses/) - Discover the best communication channels for businesses to enhance collaboration, improve customer engagement, and streamline operations.
- [Consolidating Internal Business Communication Tools](https://blog.intermedia.com/consolidating-internal-business-communication-tools/) - Explore the benefits of consolidating communication tools to streamline operations and enhance collaboration.
- [Guide to White Label UCaaS for Resellers and MSPs](https://blog.intermedia.com/guide-to-white-label-ucaas-for-resellers-and-msps/) - Explore the benefits of white label UCaaS for resellers and MSPs, offering enhanced brand control, customer loyalty, and simplified operations.
- [The Quick and Easy Guide to Hosted UCaaS](https://blog.intermedia.com/the-quick-and-easy-guide-to-hosted-ucaas/) - Businesses of all sizes are switching to hosted UCaaS. Find out what it is and what it can do for your organization in this guide.
- [MetaSwitch End of Life: Moving Forward](https://blog.intermedia.com/metaswitch-end-of-life-moving-forward/) - MetaSwitch is reaching end of life—learn how to transition smoothly with a secure, scalable solution that ensures service continuity and reliability.
- [10 Long-Term Benefits of UCaaS for SMBs](https://blog.intermedia.com/7-long-term-benefits-of-ucaas-for-smbs/) - Discover the top 10 benefits of UCaaS for small businesses, from cost-savings and scalability to enhanced productivity and seamless communication services.
- [Service Providers and The Risk of Inaction ](https://blog.intermedia.com/service-providers-and-the-risk-of-inaction/) - For service providers, every day you’re in-market with a subpar UC product is a day you risk losing existing customers and missing new ones.
- [5 Cloud Contact Center Solutions for All](https://blog.intermedia.com/5-cloud-contact-center-solutions-for-every-business-out-there/) - The right cloud contact center solutions can help your business provide a premium customer experience. Learn which features you need to stay competitive.
- [Why Intermedia's Service Provider Program Puts SPs in the UC/CC Game](https://blog.intermedia.com/why-intermedias-service-provider-program-puts-sps-in-the-uc-cc-game/) - Service Providers need better, more full-featured UC and CC offerings that they can brand as their own and the right vendor to provide them.
- [Do Businesses Use Desk Phones in 2025?](https://blog.intermedia.com/do-businesses-still-use-desk-phone-equipment/) - Despite the popularity of mobile devices, many companies still provide a desk phone for each worker. Learn why desk phones are still useful in the digital era.
- [How Can Becoming a White Label UCaaS Vendor Help My Business?](https://blog.intermedia.com/how-can-becoming-a-white-label-ucaas-vendor-help-my-business/) - Becoming a white label UCaaS vendor lets you deliver communication solutions under your own brand—boosting margins, customer retention, and business growth.
- [School Communication Planning](https://blog.intermedia.com/school-communication-planning/) - Build a smarter, safer school communication plan with tips, tools, and cloud-based strategies to keep your staff, students, and families connected.
- [Medical Office Phone System](https://blog.intermedia.com/medical-office-phone-system/) - Looking for better phone systems for healthcare? Discover how cloud-based solutions improve communication, patient service, and compliance.
- [Technology Challenges for the Healthcare Industry](https://blog.intermedia.com/technology-challenges-for-the-healthcare-industry/) - Explore the biggest problems with technology in healthcare—from outdated systems to communication gaps—and how modern solutions can help fix them.
- [Why CMOs Rely on Tech to Succeed in 2025](https://blog.intermedia.com/why-cmos-need-to-rely-on-technology-to-succeed/) - Business success depends on the right technology you use. CMOs should rely on technology to do this. Find out the link between a CMO and technology.
- [AI Tools for Businesses: How to Work Smarter in 2025](https://blog.intermedia.com/ai-tools-for-businesses-how-to-work-smarter/) - Discover how AI tools for businesses improve productivity, streamline communication, and drive smarter decisions across support, sales, security, and more.
- [10 Key Customer Engagement Metrics to Measure](https://blog.intermedia.com/10-key-customer-engagement-metrics-to-measure/) - Discover 10 essential customer engagement metrics to track satisfaction, loyalty, and behavior. Learn how to measure what matters and improve customer experience.
- [CPaaS vs. UCaaS: Which Tech Is Right for Your Business?](https://blog.intermedia.com/cpaas-vs-ucaas-which-tech-is-right-for-your-business/) - Compare UCaaS vs CPaaS to find out which cloud communication solution fits your business needs. Learn how to evaluate both and decide based on use case and goals.
- [School Telephone Systems: What to Look For](https://blog.intermedia.com/school-telephone-systems-what-to-look-for/) - Explore what to look for in telephone systems for schools, including safety features, call management tools, and integration capabilities.
- [Unlock Your Business Email Potential with Intermedia Intelligent Archiving](https://blog.intermedia.com/unlock-your-business-email-potential-with-intermedia-intelligent-archiving/) - Archive email, chat, voice & more in one platform with Intermedia Intelligent Archiving—simplify compliance, boost security, and utilize AI insights.
- [How to Foster Collaboration in the Workplace](https://blog.intermedia.com/how-to-foster-collaboration-in-the-workplace/) - Discover practical strategies to strengthen collaboration in the workplace, improve communication, and create a more productive and connected team.
- [Effective Communication Channels for Businesses in 2025](https://blog.intermedia.com/effective-communication-channels-for-businesses/) - Explore the most effective channels of business communication in 2025. Learn how to enhance collaboration, customer engagement, and productivity with the right tools.
- [What to Look for in a Legal Call Center Solution](https://blog.intermedia.com/what-to-look-for-in-a-legal-call-center-solution/) - Discover key features to look for in a legal call center solution. Learn how Intermedia’s secure, reliable services can enhance your legal practice’s communication.
- [UCaaS Solutions for Small Business](https://blog.intermedia.com/ucaas-solutions-for-small-business-everything-you-need-to-know/) - Unified Communications as a Service can unlock your teams’ productivity. Here’s what you need to know about UCaaS solutions for small business.
- [Choose a UCaaS Partner to Help You Grow](https://blog.intermedia.com/not-all-ucaas-providers-are-the-same-choose-a-partner-to-help-you-grow/) - Get the most out of your unified communications solution. Learn how to find a UCaaS provider that offers the right features and service level.
- [Why Become a UCaaS Reseller?](https://blog.intermedia.com/why-become-a-ucaas-reseller/) - Organizations that provide communication products can elevate their offerings by becoming a UCaaS reseller. Find out about the benefits of a partnership.
- [Public, Private, and Hybrid Cloud Communication](https://blog.intermedia.com/public-private-and-hybrid-cloud-communications/) - There are several options for cloud communications—private, public, and hybrid. Learn about the differences and decide which is right for your business.
- [Types of UCaaS Architectures Explained](https://blog.intermedia.com/types-of-ucaas-architectures-single-multi-and-hybrid/) - Learn about the different types of UCaaS architecture. Single, multi, and hybrid are all options to consider for your UCaaS platform.
- [Mobile Technology in Healthcare: Trends and Benefits](https://blog.intermedia.com/mobile-technology-in-healthcare-trends-and-benefits/) - Discover the latest trends of mobile technology in healthcare. Learn how it benefits patient care, enhances efficiency, and supports digital transformation.
- [Microsoft Teams VoIP Integration: Benefits & Best Practices](https://blog.intermedia.com/microsoft-teams-voip-integration-benefits-best-practices/) - Discover how integrating VoIP with Microsoft Teams improves communication, boosts productivity, and streamlines workflows. Learn best practices for success.
- [Healthcare Contact Center Best Practices to Improve Patient Experience and Efficiency](https://blog.intermedia.com/healthcare-contact-center-best-practices-to-improve-patient-experience-and-efficiency/) - Explore best practices to optimize your healthcare contact center. Learn how Intermedia’s HIPAA-compliant communications platform improves patient experience and compliance.
- [Getting the Most from Microsoft Teams Telephony: What Businesses Need to Know](https://blog.intermedia.com/microsoft-teams-telephony-features-use-cases/) - The key features of Microsoft Teams and Intermedia Unite with real-world use cases. Learn how Intermedia enhances Teams with enterprise-grade voice calling, SMS, etc.
- [Improve School Communication with VoIP Paging Systems](https://blog.intermedia.com/improve-school-communication-with-voip-paging-systems/) - Learn how paging systems for schools enhance communication, streamline announcements, and improve safety with reliable, cloud-based VoIP solutions.
- [What is VoIP Paging? Benefits + How it Works](https://blog.intermedia.com/what-is-voip-paging-benefits-how-it-works/) - Learn how a VoIP paging system works, its benefits for businesses, and how it improves communication across teams and locations.
- [Why Add UCaaS to Microsoft Teams](https://blog.intermedia.com/why-add-ucaas-to-microsoft-teams/) - Learn how integrating UCaaS with Microsoft Teams enhances communication, improves reliability, and simplifies management for modern hybrid workplaces.
- [What Is Email Encryption?](https://blog.intermedia.com/what-is-email-encryption/) - Email encryption converts messages into unreadable code that only authorized recipients can access. Learn how it works, the main encryption types, and why businesses use it to prevent data breaches, meet compliance requirements, and protect sensitive communications.
- [Create a Complete Communications Solution](https://blog.intermedia.com/create-a-complete-communications-solution-for-your-business-thats-fully-integrated/) - The increased access in smartphones causes customers to communicate with your business through preferred channels. This calls for a communications solution.
- [5 Reasons to Use Cloud Communications](https://blog.intermedia.com/5-reasons-to-start-using-cloud-communications-today/) - Cloud communications offer important business benefits. Find out how a cloud solution can unlock your business’s potential in the new era of remote work.
- [How Cloud Communications Give an Edge](https://blog.intermedia.com/how-cloud-communications-creates-a-competitive-advantage/) - Providing your team with cloud communications improves productivity and workflows. It can also offer a competitive advantage. Find out how. Cloud communications are foundational to any modern business. They enable streamlined and integrated communication and collaboration and offer a host of benefits.. One that you probably haven’t considered is a competitive advantage. Let’s explore why this technology can give you an edge.
- [ATS Communications Relies on Intermedia for a Strong Partnership](https://blog.intermedia.com/ats-communications-relies-on-strong-partnership/) - ATS has continued to evolve with these trends to ensure their customers have the highest quality and most reliable voice and collaboration platforms available.
- [Benefits of Cloud Communications for Manufacturers](https://blog.intermedia.com/6-surprising-benefits-of-cloud-communications-for-manufacturers/) - The cloud is enabling manufacturers to boost connectivity and efficiency. Discover how cloud communications for manufacturers is driving change.
- [Features of Cloud Communications Platforms](https://blog.intermedia.com/essential-features-to-look-for-in-a-cloud-communications-platform/) - When choosing a cloud communications platform for your business, certain features are a must-have. Find out what those are and why they matter.
- [Why Cloud Communications Rose During Pandemic](https://blog.intermedia.com/why-cloud-based-communications-took-off-during-the-pandemic/) - The cloud communications industry is expected to continue experiencing explosive growth and defining its impact during COVID is so important.
- [Got Questions About UcaaS? We Have Answers](https://blog.intermedia.com/got-questions-about-ucaas-we-have-answers/) - Considering unified communications but not sure if it’s right for your business? Learn the answers to common UCaaS questions.
- [Does Cloud Communications Make Sense Post-COVID?](https://blog.intermedia.com/does-cloud-communications-make-business-sense-post-covid/) - Learn about the reasons for using cloud-based communications solutions in a post-COVID business world.
- [3 Benefits of Cloud Communications for Financial Services](https://blog.intermedia.com/3-benefits-of-cloud-based-communications-for-financial-services/) - Take a deep dive into the benefits of cloud-based communications for financial services. Find out how this industry is forging ahead with the cloud.
- [Cloud Communications: Core of New Normal](https://blog.intermedia.com/3-reasons-why-cloud-based-communications-is-the-core-of-the-new-business-normal/) - Cloud-based communications took off when people started working remotely during the pandemic. Find out why this technology is now practically essential.
- [Questions for Your Cloud Communications Partner](https://blog.intermedia.com/6-questions-to-ask-your-cloud-communications-partner/) - Cloud communications deliver security, flexibility, and cost savings while enabling better experiences for employees and customers alike. Learn more.
- [Running a Business from Mobile Device Guide](https://blog.intermedia.com/running-a-business-from-your-mobile-device-the-complete-guide/) - Explore the complete guide on how to run a business from your mobile device. With a unified communications solution, your phone is all you need.
- [Improve Guest Satisfaction and Employee Efficiency](https://blog.intermedia.com/cost-savings-with-unified-communications-reduce-expenses-and-improve-the-value-of-your-technology/) - The cost savings with UCaaS (unified communications as a service) can be significant. Find out what savings you can realize with UCaaS.
- [What's the Best White-Label VoIP App?](https://blog.intermedia.com/whats-the-best-white-label-voip-app/) - Unified communications services can only work as well as their software permits. Discover the crucial features of a white label VoIP app and which one is best.
- [What Is VoIP and Why It Matters](https://blog.intermedia.com/what-is-voip-and-why-does-it-matter-for-your-business/) - If your business lacks unified communications or still relies on landlines, a better option is available. What is VoIP able to do to help you?
- [Quick Guide to Porting a Number to VoIP](https://blog.intermedia.com/a-quick-guide-on-how-to-port-an-existing-number-to-voip/) - Do you want to bring the benefits of unified communications to your business phone line? Learn how to port an existing number to VoIP to access the power of UC.
- [Transforming Your UC Services: A Guide for Communication Service Providers](https://blog.intermedia.com/transforming-uc-communication-service-providers/) - You need a Unified Communications technology partner who is relentlessly innovating and deeply committed to your success.
- [How to Improve Workflow Efficiency in Your Organization](https://blog.intermedia.com/how-to-improve-workflow-efficiency-in-your-organization/) - Discover how to boost workflow efficiency in the workplace using unified communications software. Learn benefits, key features, and practical steps.
- [How to Choose a Unified Communications Platform](https://blog.intermedia.com/how-to-choose-a-unified-communications-platform/) - As more businesses adopt the cloud, business leaders will continue to look for solutions that can bring everything together.
- [Integrated Unified Communications Benefits](https://blog.intermedia.com/integrated-unified-communications-why-its-a-smart-cost-effective-move/) - Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.
- [Unified Communications for Small Business](https://blog.intermedia.com/unified-communications-for-small-business-6-features-to-seek-out/) - Unified communications for small business platforms provide employees with a portfolio of tools. Find out which features you should seek out.
- [Unified Communications Reshaping Workforce](https://blog.intermedia.com/unified-communications-is-reshaping-the-new-workforce/) - Unified communications is empowering remote teams. Here’s a look at how this technology will impact the new business normal.
- [Misconceptions About Cloud Communications](https://blog.intermedia.com/3-common-misconceptions-about-cloud-communications/) - Not sure how the cloud can help your business? Check out these common misconceptions about cloud communications and get a clear view of what’s possible.
- [3 Reasons Cloud Communications are Crucial](https://blog.intermedia.com/3-reasons-cloud-communications-are-crucial-to-digital-transformation/) - Most companies are investing in a cloud-first digital transformation. Find out why cloud communications are now vital for future-proofing your business.
- [ITN Choose Intermedia Cloud Communications](https://blog.intermedia.com/itn-chooses-intermedia/) - Interface Technologies Northwest offers telecom solutions specializing in structured cabling, wireless, and unified communications for diverse industries.
- [Unified Messaging Guide](https://blog.intermedia.com/the-only-guide-to-unified-messaging-youll-ever-need/) - Learn about unified messaging and how having a central system for all forms of communication can be an asset for your business.
- [Guide to Communications-Enabled Processes](https://blog.intermedia.com/the-definitive-guide-to-communications-enabled-business-processes/) - Find out what communications-enabled business processes are and how important they are to your business to have these in place.
- [Effective Internal Communications Tools](https://blog.intermedia.com/the-5-most-effective-internal-communications-tools/) - Learn about the internal communications tools that will keep employees engaged and drive productivity.
- [White-Label Communications: The Ultimate Guide](https://blog.intermedia.com/white-label-communications-the-ultimate-guide/) - If you’re looking for a high-profit revenue stream with low overhead, consider white-label communications. Learn everything you need to know to get started.
- [Why Your Business Needs a Unified Phone System](https://blog.intermedia.com/what-is-a-unified-phone-system/) - Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
- [What to Look for in a Cloud Communications Provider](https://blog.intermedia.com/what-to-look-for-in-a-cloud-communications-provider/) - Discover what to look for in cloud communications providers, from reliability to security, to ensure your business stays connected and secure.
- [White-Label Communications: Perfect Fit for UCaaS Resellers](https://blog.intermedia.com/white-label-communications-perfect-fit-for-ucaas-resellers/) - Explore how white-label communications can transform your UCaaS reselling strategy with customized solutions.
- [How to Build a Successful Internal Communications Plan](https://blog.intermedia.com/how-to-build-a-successful-internal-communications-plan/) - Explore how to create a successful internal communications plan using clear objectives and Intermedia's cloud solutions for improved productivity.
- [Unified Communication in Healthcare: A Guide](https://blog.intermedia.com/unified-communication-in-healthcare-a-guide/) - Explore how unified communications in healthcare improve team coordination, reduce delays, and support secure, patient-centered care across facilities.
- [Unified Communication as an Automotive Sales Solution](https://blog.intermedia.com/unified-communication-as-an-automotive-sales-solution/) - Discover how unified communication platforms support faster, more efficient automotive sales with better lead response, mobile access, and integrated team messaging.
- [UCaaS 101: Simplifying Unified Communications](https://blog.intermedia.com/ucaas-101-simplifying-unified-communications-as-a-service/) - Learn the basics of UCaaS: how it works, its benefits, and how it empowers teams to improve productivity with cloud-based communication solutions.
- [Unified Communications as a Service (UCaaS) Guide](https://blog.intermedia.com/what-is-unified-communications-as-a-service-ucaas/) - Demystify unified communications as a service (UCaaS) with our comprehensive guide and FAQ. Discover UCaaS solutions and how they work.
- [Unified Communications: Getting Started](https://blog.intermedia.com/unified-communications-get-started/) - With remote work expected to stick long-term, cloud communications is likely to persist as an essential component of business technology.
- [5 Benefits of Unified Communications](https://blog.intermedia.com/5-benefits-of-unified-communications-as-a-service/) - Discover five key benefits of Unified Communications as a Service (UCaaS) & how it can streamline your business communications & collaboration with Intermedia.
- [Branding Strategy for Unified Communications: To Brand or Not to Brand](https://blog.intermedia.com/branding-strategy-for-unified-communications-to-brand-or-not-to-brand/) - As service providers evaluate their move away from legacy PBX/Unified Communications (UC) platforms to cloud UC, one of the decisions they encounter early on is their branding strategy.
- [How a Unified Communications Strategy Serves Your Business](https://blog.intermedia.com/how-a-unified-communications-strategy-serves-your-business/) - Discover how a unified communications strategy makes your business more cost-efficient, agile, and collaborative. Plus, find out how Intermedia makes it happen.
- [5 Examples of Unified Communications for Businesses](https://blog.intermedia.com/5-examples-of-unified-communications-for-businesses/) - See helpful examples of unified communications in action to learn how UCaaS can improve your organization’s customer interactions and internal collaboration.
- [Secure Unified Communications Essentials: 4 Threats To Watch For](https://blog.intermedia.com/secure-unified-communications-essentials/) - Secure unified communications are essential to keep your business running smoothly. Discover four of the top security threats and how Intermedia combats them.
- [Guide on Enterprise Unified Communications](https://blog.intermedia.com/guide-on-enterprise-unified-communications/) - Discover how enterprise unified communications can enhance collaboration, streamline processes, and boost productivity with key benefits and features for your business.
- [5 Unified Communications Trends 2025](https://blog.intermedia.com/5-unified-communications-market-trends-to-watch/) - Unified communications market trends for 2023 are here. Read the article to find out what’s happening in the UC market that could impact your business.
- [PBX vs Unified Communications (UCaaS)](https://blog.intermedia.com/pbx-vs-unified-communications-ucaas/) - Compare PBX and Unified Communications to find the best solution for your business with this comprehensive PBX Unified Communications guide.
- [Microsoft 365 vs. Hosted Exchange: Which Fits Your Enterprise Unified Communications Needs?](https://blog.intermedia.com/microsoft-365-vs-hosted-exchange-which-fits-your-enterprise-unified-communications-needs/) - Compare Microsoft 365 and Hosted Exchange to choose the best email solution for your enterprise unified communications strategy.
- [Microsoft Teams and Unified Communications](https://blog.intermedia.com/microsoft-teams-and-unified-communications/) - Explore how Microsoft Teams enhances unified communications with Intermedia’s integrated solutions.
- [What is Unified Communications and Collaboration (UC&C)?](https://blog.intermedia.com/what-is-unified-communications-and-collaboration-ucc/) - Discover the benefits of Unified Communications and Collaboration to enhance your business efficiency and teamwork.
- [Unified Communications Explained](https://blog.intermedia.com/unified-communications-explained-everything-you-need-to-know-to-get-started/) - Not sure how to get started with unified communications as a service? Here’s UCaaS explained – a look at what it is and the impact it can have.
- [The Impactful Benefits of Unified Communications](https://blog.intermedia.com/impactful-benefits-of-unified-communications/) - Discover 10 benefits of Unified Communications as a Service, including better collaboration, cost savings, scalability, and improved customer experience.
- [4 of the Top Unified Communications Trends for 2025](https://blog.intermedia.com/4-of-the-top-unified-communications-trends/) - Find out the top unified communications trends for 2025. See how they can help your company improve its customer interactions and internal collaboration.
- [6 Unified Communications Trends 2025](https://blog.intermedia.com/6-unified-communications-market-trends-to-watch/) - Review and learn about the unified communications market trends for 2025. See how they’ll impact the services and solutions for your business.
- [Why Your Contact Center Should Be Cloud-Based](https://blog.intermedia.com/your-contact-center-should-be-cloud-based-just-ask-jerry/) - Many believe upfront CapEx beats cloud fees, but total costs show cloud services save money over time while offering greater value and flexibility.
- [Choosing the Best Contact Center Software](https://blog.intermedia.com/choosing-best-contact-center/) - Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience.
- [Should You Remote-Enable Your Contact Center?](https://blog.intermedia.com/should-you-remote-enable-your-contact-center/) - Contact centers that have embraced the “remote-enable” paradigm aren’t bound by geographic restrictions. So is it worth it for your contact center?
- [Support Customers with Virtual Contact Center](https://blog.intermedia.com/how-to-support-customers-virtually/) - Technology and virtual contact center software offer you the ability to support customers virtually. Intermedia shares the solutions you need. Read more!
- [Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume](https://blog.intermedia.com/is-your-remote-contact-center-properly-staffed/) - When managing a remote contact center, you’ll need easy-to-digest reporting to help you understand call volume, caller experience, and agent performance.
- [Contact Center Analytics for Remote Performance](https://blog.intermedia.com/tracking-contact-center-performance-without-missing-a-beat/) - Tracking contact center analytics/performance without missing a beat. Learn how to monitor KPIs when the team is working remotely.
- [Credit Counseling Moves: Hosted Contact Center](https://blog.intermedia.com/credit-counseling-service-switches-to-a-hosted-contact-center/) - Credit Canada's Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
- [Efficient Contact Centers: Custom Call Flows](https://blog.intermedia.com/ensure-efficient-contact-center-interactions-with-customizable-call-flows/) - You can greatly increase the efficiency of your contact center operations by using customizable call flows. Find out about this vital technology feature.
- [Contact Center Omnichannel Strategy](https://blog.intermedia.com/contact-center-software-enables-an-omnichannel-strategy/) - Is your business equipped to offer seamless experiences? Find out how to execute a better omnichannel strategy with the help of contact center software.
- [Is Your Contact Center Properly Staffed?](https://blog.intermedia.com/is-your-contact-center-properly-staffed-learn-what-metrics-can-help-you-understand-peak-volume/) - The best way to understand peak volume is by using specific metrics in your contact center software. Learn what to measure.
- [Cultivating Loyalty: Contact Center Software](https://blog.intermedia.com/cultivating-customer-loyalty-with-contact-center-software/) - Discover contact center solutions designed to boost customer engagement, agent productivity, and streamline communication for your business. Learn more.
- [Intermedia Contact Center Certifies for MS Team](https://blog.intermedia.com/boutique-law-firm-cloud-based-phone-system/) - A company’s phone system is integral to every aspect of its work. But without reliable technology that can easily adapt to the changing needs of a business, systems become outdated and frustrations, and costs, mount. So, what happens when a business meets this challenge?
- [CMOs Learn from Contact Center Software](https://blog.intermedia.com/what-cmos-can-learn-about-customer-experience-from-contact-center-software/) - Discover how looking at contact center software and customer experience can drive better marketing decisions.
- [Are You Developing Contact Center Leaders?](https://blog.intermedia.com/are-you-developing-contact-center-leaders/) - Building an engaged contact center team starts with strong leadership that coaches agents and fosters growth for excellent customer support.
- [Contact Center Software for Small Business](https://blog.intermedia.com/is-contact-center-software-a-good-option-for-small-businesses/) - Explore the benefits of contact center software for small businesses. Find out if it’s a good fit for your operations and what it can help you do.
- [Pros and Cons of Cloud Contact Center](https://blog.intermedia.com/the-pros-and-cons-of-using-a-cloud-based-contact-center-solution/) - Cloud contact center solutions provide many benefits to companies. Find out why cloud-based contact center software is a good business decision.
- [How Contact Centers Improve Customer Experience](https://blog.intermedia.com/how-a-contact-center-helps-improve-customer-experience/) - A contact center can elevate the customer experience by offering a dedicated and technology-able solution to manage customer support.
- [Guide to Retaining Contact Center Employees](https://blog.intermedia.com/the-1-2-3-guide-to-retaining-contact-center-employees/) - To offer great customer support, you need a strong contact center team. Use these call center employee retention tips to maintain an effective team.
- [Empower Contact Center Agents](https://blog.intermedia.com/empower-your-contact-center-agents-to-deliver-flawless-customer-experiences/) - Empower your contact center agents with the right tools so they can consistently provide high-quality customer experiences.
- [Your Contact Center Should Be Cloud-Based](https://blog.intermedia.com/your-contact-center-should-be-cloud-based/) - A cloud-based contact center gives you flexibility, reliability, and security. Find out why it’s the best option for contact center software.
- [Contact Center vs. Call Center: Which One?](https://blog.intermedia.com/contact-center-vs-call-center-which-one-do-you-need/) - Is your business using a contact center or a call center? Find out which will better serve your needs in this contact center vs. call center comparison.
- [Building a Profitable Inbound Contact Center](https://blog.intermedia.com/how-to-build-a-profitable-inbound-contact-center/) - An inbound contact center can help your business grow. Find out how to build a profitable one.
- [6 Tips for Remote Contact Center Management](https://blog.intermedia.com/6-tips-for-remote-contact-center-management/) - Explore these tips for remote contact center management. With a cloud-based platform, your agents can work from wherever.
- [5 Reasons Your Business Needs a Contact Center](https://blog.intermedia.com/5-reasons-your-business-needs-a-contact-center/) - Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.
- [Best Metrics for Remote Contact Center Performance](https://blog.intermedia.com/the-best-remote-contact-center-metrics-for-tracking-performance/) - Ensure your agents are meeting performance and productivity standards with these remote contact center metrics.
- [Guide to Contact Center Performance Management](https://blog.intermedia.com/the-complete-guide-to-contact-center-performance-management/) - Optimize your organization’s customer support with this guide to contact center performance management.
- [Contact Centers and The Great Resignation](https://blog.intermedia.com/how-contact-centers-can-emerge-unscathed-from-the-great-resignation/) - Millions of workers quit their jobs during the Great Resignation. But contact centers don’t need to face the brunt of this movement – find out why.
- [Contact Center Reporting Systems](https://blog.intermedia.com/reporting-systems-for-contact-centers-in-the-age-of-remote-work/) - Effective contact center reporting is key to ensuring a good customer experience. Learn what a reporting system for remote teams should have.
- [Employee Engagement in Contact Centers](https://blog.intermedia.com/what-employee-engagement-looks-like-in-contact-centers/) - Contact center employees who are engaged are usually more productive and satisfied. Find out what employee engagement in contact centers looks like in 2022.
- [Build a Thriving Contact Center Culture](https://blog.intermedia.com/how-to-build-a-thriving-company-culture-in-contact-centers/) - Improving CX starts with having a strong contact center work culture. Find out how to build a thriving contact center culture and better support your agents.
- [Cloud vs. Hosted Contact Center: Which Do You Need?](https://blog.intermedia.com/cloud-based-vs-hosted-contact-center-which-do-you-need/) - Poor contact center experiences cause 40% of customers to leave, while great service increases spending by 140%. Optimize your contact center now.
- [Staffing Metrics for Remote Contact Centers](https://blog.intermedia.com/it-solution-providers-want-to-stand-out-from-the-crowd-consider-white-labeling-the-solutions-you-sell/) - White-label IT solutions let providers expand quickly by rebranding existing products, offering comprehensive services without heavy infrastructure costs.
- [8 Contact Center Tools You Can't Do Without](https://blog.intermedia.com/8-contact-center-tools-you-cant-do-without/) - Without the right contact center tools, your company will struggle to provide service that keeps clients loyal. Learn about the eight features you must have.
- [VoIP Contact Center Solutions for the Future](https://blog.intermedia.com/6-voip-contact-center-solutions-to-take-you-into-the-future/) - Your VoIP contact center can either help or harm your business. Poor service drives customers away; excellent support builds loyalty and business growth.
- [What Is a Contact Center?](https://blog.intermedia.com/what-is-a-contact-center-and-why-do-you-need-one/) - Customer support is as valuable as the products or services you sell. Discover how a contact center can make a positive difference for your organization.
- [What Complete Contact Center Solutions Look Like](https://blog.intermedia.com/what-does-a-complete-contact-center-solution-look-like/) - Fulfilling customer needs requires effective contact center solutions. What comprises a complete software system? Discover the necessary features.
- [How To Choose the Best Contact Center Platform](https://blog.intermedia.com/how-to-choose-the-best-contact-center-platform/) - An excellent contact center platform helps you manage your inbound and outbound calls with ease. Find out how to pick the best service for your organization.
- [Understanding How a Hosted Contact Center Works](https://blog.intermedia.com/the-ultimate-guide-to-understanding-how-a-hosted-contact-center-works/) - If you want to enhance your customer support, you may be wondering if it’s worth it to invest in a hosted contact center. Learn more about the service here.
- [Best Virtual Contact Center Software Guide](https://blog.intermedia.com/how-to-get-the-best-virtual-contact-center-software-for-your-business/) - Support teams operate best with virtual contact center software, but evaluating different platforms can be challenging. Learn how to find the right one for you.
- [Tips for Choosing Contact Center Software](https://blog.intermedia.com/top-tips-for-deciding-between-contact-center-software-companies/) - With dozens of solutions to choose from, deciding between contact center software companies can be daunting. Learn tips for selecting the right option.
- [Cloud Contact Center Benefits & Best Practices](https://blog.intermedia.com/cloud-contact-center-solutions-benefits-challenges-and-best-practices/) - Learn how cloud contact center solutions can enhance the customer experience, save you money, and boost productivity when you work with the right provider.
- [Contact Center CRM: A Fresh Look](https://blog.intermedia.com/contact-center-crm-a-fresh-look/) - Contact center CRM software is essential to helping your customer support achieve optimal performance. Discover everything you need to know about using a CRM.
- [Cloud Contact Centers: What Can It Do for You?](https://blog.intermedia.com/what-is-a-cloud-contact-center-and-what-can-it-do-for-you/) - Organizations of all sizes are using a cloud contact center because of the benefits it offers. Find out how it can empower your customer-facing teams.
- [The A-to-Z Guide to Contact Center Management](https://blog.intermedia.com/the-a-to-z-guide-to-contact-center-management/) - How can you ensure your contact center management runs like a well-oiled machine? Consider all you need to know about supervising your customer-facing agents.
- [10 Contact Center Technologies to Know](https://blog.intermedia.com/10-contact-center-technologies-you-should-know-about/) - Customer satisfaction is key to your company’s success. Learn which contact center technologies help you offer seamless support and boost brand perception.
- [Making Contact Center Services Work for You](https://blog.intermedia.com/contact-center-services-how-to-make-them-work-for-you/) - Excellent customer service and support are vital for a business to thrive. Learn how contact center services can help you provide the best customer experience.
- [Contact Center as a Service (CCaaS) Guide](https://blog.intermedia.com/what-is-contact-center-as-a-service-ccaas-a-guide/) - Discover the power of CCaaS – Contact Center as a Service. Learn its meaning, solutions, and benefits in our comprehensive blog.
- [How To Build an Omnichannel Contact Center](https://blog.intermedia.com/how-to-build-an-omnichannel-contact-center/) - Learn what makes an omnichannel contact center the ultimate customer outreach department. Then discover how to make your contact center the best it can be.
- [Choosing Contact Center Solution Providers](https://blog.intermedia.com/tips-for-choosing-between-contact-center-solution-providers/) - When you’re trying to decide between contact center solution providers, use this guide to figure out which vendor is best for you and which companies to avoid.
- [Choosing Cloud Contact Center Providers](https://blog.intermedia.com/choosing-between-cloud-contact-center-providers-7-pointers-to-help-you-decide/) - If you’re trying to decide which are the best cloud contact center providers, the choices can be overwhelming. Find out what characteristics matter most.
- [A to Z Guide to Contact Center Phone Systems](https://blog.intermedia.com/the-a-to-z-guide-to-contact-center-phone-system-software/) - Learn how contact center phone system software improves employee efficiency and the customer experience. Plus, see how easy it is to install with Intermedia.
- [10 Must-Have Contact Center Phone Features](https://blog.intermedia.com/which-contact-center-phone-software-is-good-for-you-10-must-have-features/) - Contact center phone software lets your team stay available to your customers and provide a peak customer experience. Find out how to pick the right provider.
- [VoIP Contact Center Essentials Guide](https://blog.intermedia.com/voip-contact-center-essentials-the-only-guide-you-need/) - Find out why a VoIP contact center is best for businesses that need to handle a steady flow of customer support calls or manage constant client outreach.
- [Can a VoIP Contact Center Work for You?](https://blog.intermedia.com/can-a-voip-contact-center-work-for-your-business/) - A VoIP contact center enables your organization to deliver the peak customer experience using the latest technology. Learn how to switch to a VoIP system.
- [Contact Center Solutions: The Complete Guide](https://blog.intermedia.com/contact-center-solutions-the-complete-guide/) - Explore how cloud contact center solutions enhance customer experience with omnichannel capabilities and streamline your team's workflow and success.
- [Omnichannel Cloud Contact Center Benefits](https://blog.intermedia.com/how-can-an-omnichannel-cloud-contact-center-make-your-team-more-customer-centric/) - Discover how an omnichannel cloud contact center can transform your team into a more customer-centric unit by integrating all communication channels seamlessly.
- [Maximize Your Contact Center Architecture](https://blog.intermedia.com/maximizing-the-potential-of-your-contact-center-solution-architecture/) - Maximize your contact center’s potential with a strong solution architecture designed to optimize performance, scalability, and customer satisfaction.
- [Beginner’s Guide to Contact Center Intelligence](https://blog.intermedia.com/a-beginners-guide-to-contact-center-intelligence/) - A beginner’s guide to contact center intelligence, exploring how data-driven insights can enhance customer interactions and improve business outcomes.
- [Analytics Guide for Contact Center Teams](https://blog.intermedia.com/your-handy-guide-to-analytics-for-contact-center-teams/) - Contact center analytics empower teams by providing data-driven insights that improve customer service quality and help businesses make smarter decisions.
- [Contact Center Workforce Optimization](https://blog.intermedia.com/how-contact-center-workforce-optimization-contributes-to-your-teams-success/) - Contact center workforce optimization helps reduce employee turnover and improves call center culture to create a better customer service experience.
- [6 Healthcare Contact Center Best Practices](https://blog.intermedia.com/enhance-patient-care-with-these-6-healthcare-contact-center-best-practices/) - Learn which healthcare contact center best practices help your team improve patient experiences, increase adherence, reduce costs, and foster company growth.
- [Contact Center AI: What Is It, and What Are Its Benefits?](https://blog.intermedia.com/contact-center-ai-what-is-it-and-what-are-its-benefits/) - Contact center AI is one of the fastest-growing uses of artificial intelligence in business. Find out what makes it distinct and what its primary benefits are.
- [What is an Intelligent Contact Center?](https://blog.intermedia.com/what-is-an-intelligent-contact-center/) - : Intermedia describes what an intelligent contact center is. How much could your business benefit from omnichannel customer service?
- [Guide to Contact Center Quality Management](https://blog.intermedia.com/guide-to-contact-center-quality-management/) - Enhance customer satisfaction with an effective QMS for call centers by implementing tools that streamline quality management and improve agent performance.
- [Contact Center AI Solutions: A Guide](https://blog.intermedia.com/contact-center-ai-solutions-a-guide/) - Discover how contact center AI solutions can transform customer service, streamline operations, and drive retention with powerful AI-driven tools.
- [7 Use Cases for AI in Contact Centers](https://blog.intermedia.com/7-use-cases-for-ai-in-contact-centers/) - Discover top AI use cases in contact centers that streamline customer support, enhance productivity, and improve overall service efficiency with technology.
- [Using Contact Center Dashboards to Analyze CX Metrics](https://blog.intermedia.com/using-contact-center-dashboards-to-analyze-cx-metrics/) - Learn how to use contact center dashboards to track CX metrics, improve performance, and optimize customer experience with actionable insights.
- [Contact Center Call Queue Management Tips](https://blog.intermedia.com/contact-center-call-queue-management-tips/) - Master call queue management with our expert tips to enhance efficiency and elevate customer service in your contact center.
- [A Guide to Contact Center Reporting](https://blog.intermedia.com/a-guide-to-contact-center-reporting/) - Discover how effective contact center reporting improves customer service and operational efficiency with key metrics, best practices, and the right tools.
- [Hospital Contact Centers: Improving Patient Experience](https://blog.intermedia.com/hospital-contact-centers-improving-patient-experience/) - Hospital contact centers are vital for patient care, handling inquiries, scheduling, and emergencies to enhance healthcare quality and patient satisfaction.
- [4 Ways Outbound Contact Centers Boost Sales](https://blog.intermedia.com/3-ways-an-outbound-contact-center-can-boost-sales/) - Find out how having an outbound contact center can help your business better connect with customers and increase sales.
- [Enterprise Contact Center Solutions Guide](https://blog.intermedia.com/enterprise-contact-center-solutions-the-definitive-guide/) - Discover how enterprise contact center solutions enhance customer experiences with omnichannel support, analytics, scalability, and advanced productivity tools.
- [Guide to Contact Center Disaster Recovery](https://blog.intermedia.com/the-complete-guide-to-contact-center-disaster-recovery/) - Find out everything you need to know about contact center disaster recovery. Learn why using a cloud-based system is critical for recovery.
- [Why Conversational AI is the Future for Contact Centers](https://blog.intermedia.com/why-conversational-ai-is-the-future-for-contact-centers/) - See how conversational AI transforms contact centers with enhanced customer satisfaction, greater efficiency, and scalable, personalized support.
- [4 Ways AI Transforms Contact Centers](https://blog.intermedia.com/3-ways-ai-is-transforming-contact-centers/) - Learn how AI is transforming contact centers by boosting efficiency, enhancing CX, and streamlining operations with automation and insights.
- [Contact Center Solutions: Updated 2025 Guide](https://blog.intermedia.com/contact-center-solutions-the-updated-guide/) - Modern contact center solutions do so much more than traditional call centers and continue to add exciting features. Find out more in this updated guide.
- [How AI is Changing Contact Centers in 2025](https://blog.intermedia.com/how-ai-is-changing-contact-centers/) - Explore how AI in contact centers is transforming customer support in 2025, from smarter routing to real-time analytics and agent assistance.
- [What is an Omni Channel Contact Center?](https://blog.intermedia.com/what-is-an-omni-channel-contact-center/) - Discover what an omnichannel contact center is, how it differs from multichannel support, and what features to look for.
- [Enable Peak Manager Performance with Intermedia Contact Center's AI Supervisor Assist](https://blog.intermedia.com/intermedia-contact-centers-ai-supervisor-assist-enabling-managers-for-peak-performance/) - Drive better outcomes, faster resolutions, and stronger teams with AI-powered supervision.
- [How Contact Center AI Is Transforming Sales & Service](https://blog.intermedia.com/how-contact-center-ai-is-transforming-sales-service/) - Explore how AI in the contact center is transforming sales and service teams by automating tasks, improving response quality, and delivering smarter customer support.
- [8 Use Cases for AI in Contact Centers](https://blog.intermedia.com/8-use-cases-for-ai-in-contact-centers/) - Explore key AI use cases in contact centers, from automating responses to improving agent performance, all while enhancing service and reducing costs.
- [13 Onboarding Tips for Contact Center Agents](https://blog.intermedia.com/9-onboarding-tips-for-contact-center-agents/) - Discover 13 essential tips for effective contact center agent onboarding to improve training, engagement, and retention for a successful customer service team.
- [Smarter AI, Simplified: Introducing AI Subscriptions for Intermedia Contact Center](https://blog.intermedia.com/smarter-ai-simplified-introducing-ai-subscriptions-for-intermedia-contact-center/) - Artificial intelligence is transforming how contact centers operate. For years, capabilities like real-time transcription, post-call summaries, sentiment analysis, coaching prompts, and meeting insights have been available in limited or beta forms. With the launch of Intermedia AI Subscriptions, these advanced capabilities are now packaged into two streamlined options — AI Standard and AI Advanced —
- [How to Improve Average Speed of Answer (ASA) in Your Contact Center](https://blog.intermedia.com/how-to-improve-average-speed-of-answer-asa-in-your-contact-center/) - Learn how to improve ASA in your contact center with strategies that reduce wait times, boost efficiency, and create a better customer experience.
- [Two Energising Days at Call & Contact Centre Expo London: The Future of CX Is Happening Now](https://blog.intermedia.com/two-energising-days-at-call-contact-centre-expo-london-the-future-of-cx-is-happening-now/) - The future of CX is intelligent, connected, and human -- combining communications, analytics, routing, AI, and customer history (CRMs) into one solution.
- [The Role of AI in Enhancing Email Security](https://blog.intermedia.com/the-role-of-ai-in-enhancing-email-security/) - Discover how AI business email security solutions detect sophisticated threats, protect your organization’s inboxes, and strengthen your email defence strategy.
- [How to Archive Teams Chats](https://blog.intermedia.com/how-to-archive-teams-chats/) - Learn how to archive Microsoft Teams Chats, when to save vs. export, and how Intermedia helps automate compliance, retention, and secure message search.
- [9 Hosted Exchange Benefits for Businesses](https://blog.intermedia.com/9-hosted-exchange-benefits-for-businesses/) - Explore the top benefits of hosted exchange and how it can enhance security, efficiency, and collaboration for your business with Intermedia.
- [AI-Powered Call Routing for Dealerships](https://blog.intermedia.com/ai-powered-call-routing-for-dealerships/) - Discover how AI-powered call routing transforms phone systems for car dealerships. Reduce wait times, improve service, and boost sales performance.
- [HIPAA-Compliant Phone Services for Healthcare](https://blog.intermedia.com/hipaa-compliant-phone-services-for-healthcare/) - Looking for HIPAA-compliant phone services? Discover how Intermedia’s secure VoIP solutions help healthcare providers stay compliant and connected.
- [Toll-Free vs Local Numbers: Choosing the Right Option for Your Business](https://blog.intermedia.com/toll-free-vs-local-numbers-choosing-the-right-option-for-your-business/) - Compare toll free vs local number options for your business. Learn how each supports customer trust, brand image, and communication flexibility.
- [What Office Phone Systems Look Like in 2024](https://blog.intermedia.com/what-office-phone-systems-look-like/) - Learn what modern office phone systems can do. Discover which features boost productivity and why Intermedia Unite meets all of your communications needs.
- [Strong 2022 Sets Up Big 2023](https://blog.intermedia.com/strong-new-year/) - Happy New Year! I hope your holidays were restful and filled with cheer. It’s already 2023, and we’re ready to kick off another new year. At Intermedia, we do so with gratitude for our partner and customer community and optimism for a promising year ahead. I’ll begin with gratitude. Intermedia supports an amazing channel and
- [New Normal of Work in 2021](https://blog.intermedia.com/work-from-anywhere-new-normal/) - The new normal is still somewhat unknown, but it will most likely include the continuation of work from anywhere. Find out what companies should be considering for 2021.
- [Intermedia Unite: PC Mag Editors’ Choice Winner](https://blog.intermedia.com/unite-pcmag-editors-choice-winner-ucaas-providers/) - Intermedia is proud to announce the selection of Intermedia Unite as a PC Magazine Editor’s Choice winner. Find out why Intermedia is so highly rated.
- [3 Lessons Learned About Remote Work](https://blog.intermedia.com/3-lessons-learned-about-remote-work/) - Thanks to the lessons from remote work that businesses learned during the pandemic, work models are changing. Find out what it means for the future.
- [Ransomware and Malware Threats 2025](https://blog.intermedia.com/ransomware-and-malware-threats-the-state-of-cybersecurity/) - Find out what ransomware and malware threats your organization should be aware of in 2021 and how you can protect your IT systems and data.
- [SIP Trunking: Benefits and Challenges in 2025](https://blog.intermedia.com/sip-trunking-benefits-and-challenges/) - More businesses are turning to SIP trunking to take advantage of VoIP services. As 2025 gets underway, review the benefits and challenges of this technology.
- [Financial Services Customer Experience Trends 2025](https://blog.intermedia.com/financial-services-customer-experience-trends/) - Explore the top customer experience trends shaping financial services in 2025, from AI-driven personalization to omnichannel engagement and trust-based innovation.
- [Is Your Email Exchange Secure and Compliant?](https://blog.intermedia.com/is-your-email-exchange-secure-and-compliant/) - Email is a critical channel for communication for any business. But how do you know if your email solution is really secure and compliant?
- [Cloud Business Phone Keeps Small Biz Connected](https://blog.intermedia.com/h-and-m-chooses-unite/) - Intermedia’s omnichannel Contact Center gave H&M’s warehousing customer support team a better, more informed, and responsive way to deliver vital customer care.
- [Business Communication Security Trends 2026](https://blog.intermedia.com/business-communication-security-trends-2026/) - Explore the latest trends in cyber security shaping business communication in 2026, including threat detection, authentication advances, and secure cloud collaboration.
- [On-Premises vs. Cloud Phone Systems: Which One Is Right for Your Business?](https://blog.intermedia.com/on-premise-phone-systems-vs-cloud-phone-systems-which-is-best-suited-for-your-business/) - Compare the benefits of an on premise phone system vs cloud to determine the best communication solution for your business.
- [Top Security Features for Business VoIP](https://blog.intermedia.com/top-security-features-for-business-voip/) - Learn the top VoIP security features businesses need to protect communications, prevent fraud, and maintain secure, compliant operations.
- [6 Steps To Becoming a Successful VoIP Reseller](https://blog.intermedia.com/6-steps-to-becoming-a-successful-voip-reseller/) - You can join the flourishing communications market as a VoIP reseller. Find out the steps to success, including how to find the right provider as a partner.
- [What to Look for in a Business Communication Solution](https://blog.intermedia.com/what-to-look-for-in-a-business-communication-solution/) - Discover what to look for in a business communication solution, from essential features to security, scalability, and ease of use.
- [30+ VoIP Features and Benefits for Businesses](https://blog.intermedia.com/30-voip-features-and-benefits-for-businesses/) - Explore 30+ VoIP features that improve call quality, collaboration, security, and reliability while lowering costs for modern businesses.
- [White-Label Cloud PBX: The Complete Guide](https://blog.intermedia.com/white-label-cloud-pbx-the-complete-guide/) - Learn why white-label cloud PBX is not only a great way to get flexible and cost-effective business communications but can also be a profitable revenue source.
- [Revolutionize CX with Advanced Integrations](https://blog.intermedia.com/frost-sullivan-names-intermedia-a-top-5-north-american-hosted-ip-telephony-and-ucaas-provider-for-2019/) - Ranked highly as both an Innovation and Growth Leader, Intermedia scored in the top 5 overall, beating out the likes of Vonage, 8x8, Verizon, and Comcast.
- [2 Big Wins from CRN Prove Intermedia's Commitment to Partners](https://blog.intermedia.com/2-big-wins-from-crn-prove-intermedias-commitment-to-partners/) - This week, we're pleased to announce that we've been named to CRN's Tech Elite 250 list as well as being included in CRN's Partner Program Guide as a 5-Star Partner. Both awards reinforce Intermedia's commitment to our partners and their business success.
- [Capitalize on UCaaS Customer Demand](https://blog.intermedia.com/capitalize-on-a-growing-customer-demand-as-a-ucaas-reseller/) - UCaaS resellers are seeing an explosion in the UCaaS market. As a UCaaS reseller, here's how you can capitalize on the growing demand for UCaaS solutions.
- [The Comprehensive Guide to White-Label Support](https://blog.intermedia.com/the-comprehensive-guide-to-white-label-support/) - As your software or cloud service business grows, you need to be ready to assist your clients with any challenges. Learn how white-label support can help.
- [How to Send a Secure Email Using Your Email Service Provider](https://blog.intermedia.com/how-to-send-a-secure-email-using-your-email-service-provider/) - Learn how to send secure email using your email service provider with practical steps and essential security features to protect sensitive information.
- [How Does White Label VoIP Work?](https://blog.intermedia.com/how-does-white-label-voip-work/) - Learn how white label VoIP works and how businesses can resell branded VoIP services without managing infrastructure.
- [Why You Should Add a White Label VoIP App to Your Business Offering](https://blog.intermedia.com/why-you-should-add-a-white-label-voip-app-to-your-business-offering/) - Discover how a white label VoIP app can help you expand your services, grow revenue, and retain customers under your own brand.
- [Ins and Outs of White Label IT Support](https://blog.intermedia.com/the-ins-and-outs-of-white-label-it-support-services/) - Find out how your cloud business can grow with white label IT support services. Here’s a look at how it works and what you should consider.
- [How To Be a Top-Notch White Label VoIP Reseller](https://blog.intermedia.com/how-to-be-a-top-notch-white-label-voip-reseller/) - Becoming a white-label VoIP reseller can be an ideal way to grow your business. What do you need to know to get started? Learn essential details and benefits.
- [10 Ways White-Label VoIP Works for You](https://blog.intermedia.com/10-ways-white-label-voip-can-work-for-your-business/) - Are you an MSP, VAR, or tech dealer looking for an expedient way to generate more revenue and build your brand? Find out how white-label VoIP can work for you.
- [Pet Resort Enhances CX with Intermedia Unite](https://blog.intermedia.com/intermedias-expanded-reseller-program/) - The addition of the Co-Branded option to the Reseller model means that you now have even more choice when going to market, including the ability to pick and choose which Intermedia program to sell under on a case-by-case basis.
- [How To Be a Successful SIP Trunking Reseller](https://blog.intermedia.com/how-to-be-a-successful-sip-trunking-reseller/) - Businesses are moving away from traditional phone systems and turning to more flexible, cost-efficient alternatives. SIP trunking offers a scalable way to manage voice services over the internet—making it a valuable opportunity for resellers. If you want to grow recurring revenue and strengthen client relationships, becoming a SIP trunk reseller is a smart, low-overhead move
- [How To Implement a Simple IVR System in No Time](https://blog.intermedia.com/how-to-implement-a-simple-ivr-system-in-no-time/) - A simple IVR system can optimize your customer service. Learn what an IVR system can do for your company, the best way to set one up, and the mistakes to avoid.
- [Getting the Most Out of Your IVR](https://blog.intermedia.com/are-you-getting-the-most-out-of-your-ivr-6-things-to-look-out-for/) - Getting an IVR up and running may seem daunting, but just remember the first item on this list – keep it simple. For many businesses, a simple IVR setup is all that’s necessary to have a great customer experience.
- [Why Being a UCaaS Reseller Makes Sense](https://blog.intermedia.com/why-being-a-ucaas-reseller-makes-great-dollars-and-sense/) - By offering UCaaS services as a reseller, you can offer your customers a more personalized solution for their communication needs.
- [How (& Why) To Sell a White Label Phone System](https://blog.intermedia.com/how-and-why-to-sell-a-white-label-phone-system/) - Managed service providers can secure steady revenue and provide top-level customer service by offering a white label phone system. Learn how and why to get one.
- [The Complete Guide to White-Label Communication](https://blog.intermedia.com/the-complete-guide-to-white-label-communications/) - White label communications provide business opportunities for budding entrepreneurs and a way to add value to existing companies. Discover the advantages.
- [4 Smart Applications for Intelligent Voice](https://blog.intermedia.com/intelligent-voice-4-smart-applications-for-businesses/) - Find out what intelligent voice is and its applications for business. Voice intelligence helps analyze audio for insights and more.
- [5 Productivity Hacks for Remote Agents](https://blog.intermedia.com/5-productivity-hacks-for-supporting-remote-customer-service-agents/) - Remote customer service agents need to have the right environment, tools, and support to stay productive. Here are hacks to boost remote productivity.
- [White Label UCaaS, CCaaS, VoIP Programs](https://blog.intermedia.com/how-white-label-ucaas-ccaas-and-voip-programs-can-help-your-business-make-more-money/) - Find out how your business can benefit from selling white label UCaaS, white label CCaaS, and white label VoIP products from Intermedia.
- [Earthquakes Connect with Video Conferencing](https://blog.intermedia.com/is-your-remote-contact-center-properly-staffed-learn-what-metrics-can-help-you-understand-peak-volume/) - Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.
- [Creating an Effective Communication Plan](https://blog.intermedia.com/how-and-why-to-create-an-effective-communication-plan/) - Get tips on how to create an effective communication plan. Having a communication plan is critical for every organization. Find out why.
- [Delivering Omnichannel Customer Experience](https://blog.intermedia.com/how-to-deliver-an-omnichannel-customer-experience/) - Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.
- [Why CMOs Must Be Customer Champions](https://blog.intermedia.com/heres-why-every-cmo-needs-to-be-a-customer-champion-first/) - Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.
- [Are Remote Agents Receiving Enough Coaching?](https://blog.intermedia.com/are-remote-agents-receiving-enough-coaching-to-be-successful/) - Without enough training, remote agents will struggle. Find out if your remote agent coaching process could be improved.
- [5 Tasks for Customer Service Automation](https://blog.intermedia.com/customer-service-automation-5-tasks-ripe-for-speeding-up/) - Customer service automation can drive efficiency and ensure your agents are more productive. Check out these tasks that are ideal for automation.
- [Best VoIP Service Providers 2022](https://blog.intermedia.com/6-best-voip-service-providers-to-consider-in-2022/) - Reliable VoIP services are key to ensuring successful business communications. Here’s a comparison of top VoIP service providers.
- [White-Harris Keeps Brand Equity, Grows Revenue](https://blog.intermedia.com/white-harris-retains-brand-equity/) - With 34 years of telecom experience, White-Harris is a leading provider of business communications for companies of all sizes in the Philadelphia metro area.
- [Easy VoIP Setup Supports Work from Wherever](https://blog.intermedia.com/easy-voip-setup-supports-work-from-wherever/) - VoIP (voice over IP) advances the accessibility of voice services. See how an easy VoIP setup can support a work from wherever model.
- [VoIP Installation with the Right Partner](https://blog.intermedia.com/voip-installation-its-easy-with-the-right-partner/) - Is your business ready to upgrade your legacy phone system to an internet-based one? Find out how easy VoIP installation can be with the right provider.
- [Types of Business Communication Needed](https://blog.intermedia.com/your-business-phone-is-now-the-front-door/) - From restaurants to public health workers, the phone has become your new front door. What types of business communication have been impacted? Learn more!
- [VoIP Scout + QoS Dashboard Tools](https://blog.intermedia.com/voip-scout-qos-dashboard-awesome-tools/) - Taken together, VoIP Scout and QoS Dashboard help give administrators insight into which specific actions to take with their network.
- [4 Ways to Host More Productive Meetings](https://blog.intermedia.com/quick-tips-4-ways-to-host-more-productive-team-meetings/) - Hosting a productive meeting can be a daunting task, especially when team members are onsite while others are remote, but we’re here to help!
- [Profitable White Label Partner Program](https://blog.intermedia.com/what-makes-a-profitable-white-label-partner-program/) - A white-label partner program can be a key to high profit margins and customer satisfaction. Find out what makes for a winning white-label program.
- [3 ROI-Driven White Label VoIP Reseller Programs](https://blog.intermedia.com/3-roi-driven-white-label-voip-reseller-programs/) - The best white-label VoIP reseller programs allow managed service providers to offer an excellent hosted phone service. Discover the top three available.
- [What is Hosted VoIP?](https://blog.intermedia.com/what-is-hosted-voip/) - Learn what hosted VoIP is, how it works, and why businesses are switching to cloud-based phone systems.
- [Time Management Tips for Remote Workers](https://blog.intermedia.com/6-realistic-time-management-tips-for-remote-workers/) - Effective time management is a significant challenge for most remote workers. Here are some great tips that’ll turn you into a telecommuting pro in no time.
- [Phishing vs Spear Phishing: Exploring Key Differences](https://blog.intermedia.com/phishing-vs-spear-phishing-exploring-key-differences/) - Understand the key differences between phishing and spear phishing, how each works, and how to protect your business from targeted attacks.
- [Spam Filtering Techniques To Safeguard Your Emails](https://blog.intermedia.com/spam-filtering-techniques-to-safeguard-your-emails/) - Use email spam filtering to block phishing, malware, and junk mail. Learn key techniques to keep business communication safe and efficient.
- [Unlocking the Microsoft Teams Opportunity for Service Providers ](https://blog.intermedia.com/unlocking-the-microsoft-teams-opportunity-for-service-providers/) - Microsoft Teams has become the dominant collaboration platform, surpassing 320 million monthly active users and capturing nearly 46% of the global UC&C market. Yet despite its massive adoption, over 90% of Teams users still rely on other systems for business telephony—leaving a vast, untapped opportunity for service providers (SPs). For SPs, offering Teams-integrated voice and
- [A Guide to Call Center Management: 8 Tips for Success](https://blog.intermedia.com/a-guide-to-call-center-management-8-tips-for-success/) - Explore 8 proven call center management strategies that enhance performance, boost agent productivity, and improve customer satisfaction.
- [A Guide to Customer Interaction Management](https://blog.intermedia.com/a-guide-to-customer-interaction-management/) - Discover how customer interaction management improves satisfaction, boosts loyalty, and streamlines communication across every channel.
- [Small Business Communication Management Tips](https://blog.intermedia.com/small-business-communication-management-tips/) - Discover essential small business management tips to improve communication, boost collaboration, and streamline operations for long-term success.
- [Conversational AI in Healthcare: Revolutionizing Patient Communication](https://blog.intermedia.com/conversational-ai-in-healthcare-revolutionizing-patient-communication/) - Discover how conversational AI is transforming patient communication in healthcare. Learn how Intermedia’s HIPAA-compliant solutions support AI-driven engagement.
- [How to Integrate Your Phone System with Microsoft Teams](https://blog.intermedia.com/how-to-integrate-your-phone-system-with-microsoft-teams/) - Looking to streamline communication? Discover your options for Microsoft Teams phone integration and see how Intermedia simplifies this process.
- [Real-time Speech Analytics: What It Is and How It Works](https://blog.intermedia.com/real-time-speech-analytics-what-it-is-and-how-it-works/) - Learn what real-time speech analytics is, how it works, and how it improves customer experience, compliance, and agent performance in live conversations.
- [Why Your Business Needs Cloud Communications](https://blog.intermedia.com/6-reasons-your-smb-needs-cloud-communications/) - Modernizing your small business phone system with cloud communications solutions can provide numerous benefits for your business: saving money, improving collaboration, streamlining your operations, improving call quality, and more.
- [A Guide to Providing Quality Customer Service in the Financial Services Industry](https://blog.intermedia.com/a-guide-to-providing-quality-customer-service-in-the-financial-services-industry/) - Discover how exceptional customer service in finance can drive success. Learn key strategies and tools for enhancing client relationships with Intermedia’s solutions.
- [AI Tools for Small Businesses](https://blog.intermedia.com/ai-tools-for-small-businesses/) - Explore AI tools for small business success. Learn how AI boosts productivity, marketing, customer service, and decision-making for long-term growth.
- [How to Measure and Improve Your Customer Retention Rate](https://blog.intermedia.com/how-to-measure-and-improve-your-customer-retention-rate/) - Learn how to measure client retention and improve your rate with simple formulas, key metrics, and proven strategies.
- [Transforming Business with SPARK AI Tech](https://blog.intermedia.com/transforming-the-way-businesses-work-intermedia-spark-ai-technology-is-igniting-more-productive-business-communication-and-exceptional-customer-experiences/) - Intermedia leads in innovation with SPARK AI technology, helping businesses stay competitive and adapt quickly to today’s fast-changing technological landscape.
- [AI Guardian: Protect Against Email Attacks](https://blog.intermedia.com/intermedia-ai-guardian-leveraging-ai-to-protect-against-ai-powered-email-attacks/) - Email is vital for business but vulnerable to cyberattacks. Learn why traditional security falls short and how to better protect your email communications.
- [Utilize AI Chatbots for Your Business](https://blog.intermedia.com/8-effective-ways-to-utilize-an-application-of-an-ai-chatbot-for-your-business/) - AI chatbots grow smarter; 73% of consumers now expect self-service options on websites, making chatbots essential for improved customer support.
- [Better Video Conferencing Etiquette Tips](https://blog.intermedia.com/7-simple-suggestions-for-better-video-conferencing-etiquette/) - With hybrid and remote work standard, mastering video conferencing etiquette is key for professional, clear, and effective virtual meetings.
- [Surviving Work from Home Burnout](https://blog.intermedia.com/work-from-home-burnout-surviving-the-new-normal/) - Work from home burnout can be avoided by following guidelines for establishing a home office and utilizing the appropriate tools for working remotely Avoid remote work burnout by setting up a proper home office and using the right tools to stay productive and maintain work-life balance. Learn more!
- [8 Business VoIP Phone Service Benefits](https://blog.intermedia.com/8-things-a-business-voip-phone-service-can-do-for-you/) - Voice calls stay popular, but landlines aren’t always practical for businesses. Discover the flexibility and advantages of business VoIP phone services today.
- [G2 Awards: Adding a Bit of Spring to Our Step](https://blog.intermedia.com/g2-awards-adding-a-bit-of-spring-to-our-step/) - Intermedia earned badges in G2 2023 reports for leadership, ease of use, fast setup, and top customer service for small business and enterprise markets.
- [8 First Call Resolution Tips: Smart Ways To Improve Your FCR](https://blog.intermedia.com/8-first-call-resolution-tips-smart-ways-to-improve-your-fcr/) - Use proven first call resolution tips to speed issue resolution, enhance customer satisfaction, and boost your company’s reputation and loyalty.
- [Intermedia Achieves Great Place to Work®](https://blog.intermedia.com/celebrating-success-intermedia-achieves-back-to-back-great-place-to-work-certifications/) - Finding the right employer is tough; beyond salary and perks, a healthy workplace culture is crucial for employee satisfaction and long-term retention.
- [Improve Satisfaction with AI Evaluator Tool](https://blog.intermedia.com/improve-customer-satisfaction-and-agent-performance-with-intermedias-ai-powered-evaluator-tool/) - Without outstanding customer service, companies lose business. 90% of Americans consider service quality a key factor before making a purchase decision.
- [Time to Switch to VoIP Phone System](https://blog.intermedia.com/why-the-time-is-now-to-switch-your-business-to-a-voip-business-phone-system/) - Traditional landlines are costly and inflexible. VoIP saves money and adds features that enhance small business communication and productivity.
- [Benefits of a Modern Cloud Phone System](https://blog.intermedia.com/benefits-of-a-modern-cloud-phone-system/) - Growing businesses require scalable communications. Upgrading legacy systems enables support for more employees and evolving workflows efficiently.
- [Text Message Marketing Solutions for Car Dealerships](https://blog.intermedia.com/text-message-marketing-solutions-for-car-dealerships/) - Discover how car dealer texting boosts sales and customer loyalty. Learn strategies and best practices for dealerships using text message marketing.
- [Secure Video Conferencing Guide](https://blog.intermedia.com/secure-video-conferencing-guide/) - Discover best practices for secure video conferencing and learn how to ensure compliance with the right tools and strategies.
- [Cultivating Daily Team Appreciation](https://blog.intermedia.com/empowering-teams-cultivating-appreciation-every-day/) - At Intermedia, employee appreciation is a core cultural value, fostering a supportive environment where every team member feels valued and celebrated daily.
- [Benefits of Cloud Phone Systems](https://blog.intermedia.com/the-benefits-of-a-cloud-based-phone-system-for-small-and-medium-sized-businesses/) - Cloud-based phone systems offer video conferencing, chat, and collaboration features—all at prices comparable to traditional phone system setups.
- [How AI Boosts Small Business Productivity](https://blog.intermedia.com/how-ai-can-improve-productivity-for-small-businesses/) - Small businesses leverage AI to automate routine tasks, boost productivity, and improve competitiveness in today’s rapidly evolving market landscape.
- [AI and Cloud Communications: Boosting Employee Productivity](https://blog.intermedia.com/intermedias-intelligent-communications-platform-leveraging-ai-to-deliver-more-productive-communications-and-collaboration/) - The combination of AI and cloud communications is revolutionizing business workflows, enabling smarter, faster, and more efficient communication strategies.
- [ImageNet Adds Intermedia UCaaS to Portfolio](https://blog.intermedia.com/upholstery-company-switches-to-mask-making-during-covid/) - Family-owned Royal Upholstery, serving the Pacific Northwest since 1957, adapted through COVID to continue delivering quality upholstery products and service.
- [Honoring Women's Leadership and Progress](https://blog.intermedia.com/breaking-barriers-honoring-womens-leadership-and-inspiring-progress/) - Celebrate women leaders during Intermedia’s Women’s Month series, highlighting inspiring journeys and their influential roles in the tech industry today.
- [Celebrating Women's Leadership and Growth](https://blog.intermedia.com/celebrating-womens-leadership-a-journey-of-growth-and-empowerment/) - Learn from Irina Shamkova, EVP of Product Management, as she shares her leadership journey and vision shaping innovative product development at Intermedia.
- [Understanding AI Call Analytics](https://blog.intermedia.com/understanding-ai-call-analytics/) - AI technology frees employees from repetitive tasks, allowing them to focus on higher-value work that enhances overall customer experience and satisfaction.
- [Choosing a VoIP Phone System](https://blog.intermedia.com/from-analog-to-digital-a-guide-to-choosing-a-voip-business-phone-system-for-your-small-business/) - VoIP phone systems provide businesses with cost savings, flexibility, & advanced features, making them a smarter alternative to traditional analog phone lines.
- [Introducing Company Messaging for Customers](https://blog.intermedia.com/introducing-company-messaging-business-texting-that-elevates-customers-experiences/) - Company Messaging adds SMS and MMS texting capabilities to Intermedia Unite®, enabling businesses to engage customers with richer, faster mobile communications.
- [Cloud Communications + AI Benefits](https://blog.intermedia.com/cloud-communications-ai-win-win-win-for-small-and-medium-sized-businesses/) - AI-powered communication features can ease the burden on small teams by automating routine tasks and improving customer engagement efficiency.
- [Hacktober: Cybersecurity Awareness Twist](https://blog.intermedia.com/hacktober-a-spooky-twist-on-cybersecurity-awareness/) - “Hacktober” is Intermedia’s fun take on Cybersecurity Awareness Month, highlighting ways to stay safe and informed in today’s digital landscape.
- [Our Triple Shield Cybersecurity Commitment](https://blog.intermedia.com/intermedias-triple-shield-commitment-to-cybersecurity-and-building-a-safer-digital-world/) - October marks Cybersecurity Awareness Month, raising public awareness and encouraging action to protect against evolving online threats globally.
- [The 1-2-3 Guide to White-Label Cloud Services](https://blog.intermedia.com/the-1-2-3-guide-to-white-label-cloud-services/) - White-label cloud phone and unified communication services let you offer clients robust solutions under your brand without building your own platform.
- [SMBs Should Consider Cloud Phone Systems](https://blog.intermedia.com/why-small-and-medium-sized-businesses-should-consider-cloud-based-phone-systems/) - Cloud-based phone systems offer small and midsize businesses affordable, reliable service with advanced features and enhanced security. Learn more.
- [Maximize Revenue with UCaaS and VoIP Reselling](https://blog.intermedia.com/maximizing-revenue-and-customer-satisfaction-with-ucaas-and-voip-reselling/) - Reselling communication solutions like VoIP and UCaaS can grow your business—understand key differences to make the best choices for your customers.
- [Intermedia Assumes NEC's UNIVERGE BLUE Business – What This Means for NEC Customers and Partners](https://blog.intermedia.com/intermedia-assumes-necs-univerge-blue-business-what-this-means-for-nec-customers-and-partners/) - Intermedia expands its cloud presence by acquiring NEC’s UNIVERGE BLUE business, strengthening its North American cloud communication offerings.
- [Future of Work: Intermedia Unite AI Assistant](https://blog.intermedia.com/the-future-of-work-intermedia-unite-ai-assistant/) - Intermedia Unite® AI Assistant boosts workplace productivity with secure, accessible AI solutions designed to transform communication workflows.
- [Intermedia's 2023 Awards Recap](https://blog.intermedia.com/intermedias-2023-awards-recap-a-year-of-excellence-and-recognition/) - Intermedia celebrates over 30 awards reflecting its dedication to excellence, partnerships, and outstanding customer service as it enters the new year.
- [Upholstery Co. Relies on Cloud During COVID](https://blog.intermedia.com/modernizing-a-100-year-old-real-estate-business-with-a-cloud-based-phone-system-helps-company-realize-greater-efficiency-and-record-sales/) - Many companies are replacing on-premises phone systems with cloud solutions to increase mobility, efficiency, and reduce IT overhead costs. Learn more.
- [Evolution of Cloud-Based Call Centers](https://blog.intermedia.com/the-evolution-of-cloud-based-call-center-technology/) - Cloud-based call center solutions reduce training time, lower complaints, and solve tech challenges to improve overall customer service performance.
- [What Makes a Great White-Label VoIP Provider?](https://blog.intermedia.com/what-makes-a-great-white-label-voip-provider/) - Choosing the right white-label VoIP provider means getting robust features and reliable service to help your business stand out in a crowded market.
- [How Much Is Your Old Phone System Costing You?](https://blog.intermedia.com/how-much-is-your-old-phone-system-costing-you/) - Switching to a cloud-based phone system can save your business money while providing modern features that legacy systems simply can’t match.
- [Intermedia Unite as CRN’s 2023 Product of the Year](https://blog.intermedia.com/intermedia-unite-recognized-as-crns-2023-enterprise-unified-communications-and-collaboration-product-of-the-year/) - Intermedia Unite® won the 2023 CRN Product of the Year Award for its cloud communication and collaboration features that boost business productivity.
- [Customer Calling Software: Key Functions](https://blog.intermedia.com/customer-calling-software-9-key-functions-features/) - Customer calling software helps companies improve contact center efficiency and customer interaction, ensuring productive conversations every time.
- [Insights from Matador Networks on Cybersecurity](https://blog.intermedia.com/enhancing-cybersecurity-and-strengthening-customer-partnerships-in-the-process-insights-from-matador-networks/) - Intermedia leaders discuss the critical role of cybersecurity and MSP partnerships in protecting businesses from evolving cyber threats and risks.
- [Construction Co. Connects with Intermedia](https://blog.intermedia.com/workers-compensation-management-company-embraces-secure-collaboration-to-bridge-the-remote-divide/) - A workers’ compensation management company embraces secure collaboration tools from Intermedia to connect remote teams and enhance workflow efficiency.
- [Double Recognition for Intermedia COO McCormick](https://blog.intermedia.com/intermedia-archiving-why-retention-based-archiving-is-a-better-approach-for-businesses-than-just-storing-data/) - Learn why retention-based archiving with Intermedia Archiving offers businesses better data management and compliance compared to simple data storage solutions.
- [Interface Tech Picks Intermedia Cloud Solution](https://blog.intermedia.com/cloud-based-contact-center-software-enables-canadas-largest-independent-mortgage-company-to-better-serve-customers/) - Canada’s largest independent mortgage company uses cloud-based contact center software from Intermedia to improve customer service and operational efficiency.
- [AI Interaction Summary Enhances Efficiency](https://blog.intermedia.com/commercial-preconstruction-demolition-company-relies-on-intermedia/) - Discover how a commercial preconstruction demolition company relies on Intermedia’s reliable communication solutions to streamline operations & stay connected.
- [Secure Collaboration Bridges Remote Divide](https://blog.intermedia.com/elevating-potential-integrating-cloud-communications-to-maximize-it-solution-providers-offerings/) - Elevate IT solutions by integrating cloud communications to expand offerings, improve efficiency, and deliver seamless connectivity for your clients.
- [Intermedia Archiving: Enhance Productivity](https://blog.intermedia.com/intermedia-unite-archiving-the-next-step-in-protecting-business-communications-enhancing-productivity-and-creating-a-more-informed-organization/) - Intermedia Unite Archiving enhances business communication security, boosts productivity, and creates a more informed and connected organization.
- [Overcoming Communications Challenges](https://blog.intermedia.com/overcoming-5-main-business-communications-challenges-by-switching-to-the-cloud-now/) - Overcome major business communication challenges by switching to cloud solutions now, improving reliability, scalability, and team collaboration.
- [UCaaS vs. VoIP: What's the Difference?](https://blog.intermedia.com/ucaas-vs-voip-whats-the-difference/) - Discover the key differences between UCaaS and VoIP to help your business choose the best communication solution for improved collaboration and efficiency.
- [Transport Co. Stays Connected with Intermedia](https://blog.intermedia.com/intermedia-delivers-greater-collaboration-and-customer-care-with-microsoft-certification-of-intermedia-contact-center-for-ms-teams/) - Intermedia Contact Center for MS Teams is certified by Microsoft, offering advanced customer experience features for seamless employee and client communication.
- [What Are Email Security Gateway Solutions?](https://blog.intermedia.com/what-are-email-security-gateway-solutions/) - Learn what email security gateway solutions are, how they work, and why they matter when it comes to protecting business communication.
- [Strengthen Your Compliance With Email Archiving](https://blog.intermedia.com/strengthen-your-compliance-with-email-archiving/) - Learn how email compliance archiving helps businesses meet regulations, secure communication, and simplify audits.
- [How to Enable Proactive Customer Service](https://blog.intermedia.com/how-to-enable-proactive-customer-service/) - Learn how to enable proactive customer service, improve CX, and reduce inbound volume with strategic outreach.
- [Call Center Speech Analytics: Why You Need It](https://blog.intermedia.com/call-center-speech-analytics-why-you-need-it/) - Learn why speech analytics in the call center improves agent performance, ensures compliance, and enhances customer experience.
- [Call Tracking Solutions for Automotive Industry](https://blog.intermedia.com/call-tracking-solutions-for-automotive-industry/) - Discover how automotive call tracking solutions help dealers and service centers capture missed leads, improve customer experience, and optimize marketing ROI.
- [How to Use AI to Improve Your Enterprise's Communication](https://blog.intermedia.com/how-to-use-ai-to-improve-your-enterprises-communication/) - Discover how AI in enterprise communication enhances collaboration, boosts efficiency, and reduces operational delays.
- [Chatbots in Retail: Uses and Benefits](https://blog.intermedia.com/chatbots-in-retail-uses-and-benefits/) - Discover how a retail chatbot can improve customer service, boost sales, and streamline operations. Learn key use cases and implementation tips.
- [What is a Healthcare Communication and Collaboration Platform?](https://blog.intermedia.com/what-is-a-healthcare-communication-and-collaboration-platform/) - Explore what a healthcare communication platform is, how it supports HIPAA compliance, and why it’s critical for modern patient care and team collaboration.
- [What Is a POTS Line?](https://blog.intermedia.com/what-is-a-pots-line/) - What is a POTS line and why is it being phased out? Learn how Plain Old Telephone Service works, its limitations, and modern alternatives for businesses.
- [What Is Customer Service Automation?](https://blog.intermedia.com/what-is-customer-service-automation/) - What is customer service automation? Learn how automated customer service works, its benefits, key technologies, and how to implement it in your business.
- [11 Tips for A HIPAA Compliant Call Center](https://blog.intermedia.com/11-tips-for-a-hipaa-compliant-call-center/) - Learn how to build a HIPAA compliant call center with tips on security, agent training, call recording, and technology best practices.
- [2FA: A Pillar of Cybersecurity Best Practices](https://blog.intermedia.com/2fa-why-its-a-pillar-of-cybersecurity-best-practices/) - The use of 2FA should be a priority for every business. It helps mitigate one of the biggest threats — unauthorized access via compromised passwords.
- [How Does Email Archiving Work?](https://blog.intermedia.com/how-does-email-archiving-work/) - Learn how email archiving can enhance your business’s security, compliance, and efficiency by optimizing email management strategies.
- [How to Use eDiscovery in Microsoft 365](https://blog.intermedia.com/how-to-use-ediscovery-in-microsoft-365/) - Learn how to leverage eDiscovery Office 365 tools to enhance data management and meet compliance requirements effectively.
- [11 Key Benefits of Microsoft 365](https://blog.intermedia.com/11-key-benefits-of-microsoft-365/) - Discover the key advantages of Microsoft 365, from seamless collaboration to AI-powered productivity, and see how it enhances business efficiency and security.
- [Email Compliance: A Guide to Secure Email Communication](https://blog.intermedia.com/email-compliance-a-guide-to-secure-email-communication/) - Explore essential strategies for email compliance and discover how to enhance security and legal integrity in your business communications.
- [Cost of Modern Business Phone Systems](https://blog.intermedia.com/how-much-does-a-modern-business-phone-system-cost/) - Learn about mobile VoIP costs, factors influencing pricing, and how to select the best VoIP plan to save your business money without sacrificing quality.
- [11 Reasons Why Microsoft 365 is Worth It For Your Business](https://blog.intermedia.com/11-reasons-why-microsoft-365-is-worth-it-for-your-business/) - Wondering “Why do I need Microsoft 365?” Discover 11 reasons it’s a smart move for your business.
- [Best Business Email Service Features 2025](https://blog.intermedia.com/the-best-email-service-for-business-must-have-features/) - Email remains a top method of business communication, but you need essential capabilities to get the most from it. Learn key features of the best email service.
- [Understanding Call Center Automation with AI](https://blog.intermedia.com/understanding-call-center-automation-with-ai/) - Explore how AI is transforming call center operations by enhancing efficiency and personalizing customer interactions with our guide on call center automation AI.
- [4 Key Takeaways from CCA 2025](https://blog.intermedia.com/4-key-takeaways-from-cca-2025/) - Attending the recent Cloud Communications Alliance (CCA) 2025 event in St Petersburg, Florida was an eye-opening experience. Across presentations, panels, and conversations, a few powerful themes emerged that will shape the future of our industry. Here are my key takeaways. 1. Cloud Comms has Expanded Beyond UCaaS A strong takeaway from the event was that
- [How AI is Shaping Enterprise Business Communication](https://blog.intermedia.com/how-ai-is-shaping-enterprise-business-communication/) - Artificial intelligence (AI) is reshaping enterprise communication, offering new ways to connect, collaborate, and serve customers effectively. As companies integrate AI into their communication systems, they experience unprecedented improvements in handling data, automating responses, and personalizing interactions. This article explores how AI enhances communication within businesses, pushing the boundaries of efficiency and customer engagement to
- [More Flexibility, More Value, and a Better Fit: Introducing the New Intermedia Unite Packages](https://blog.intermedia.com/more-flexibility-more-value-and-a-better-fit-introducing-the-new-intermedia-unite-packages/) - In a world where many providers are giving less and charging more, we’re taking the opposite approach: giving our customers more and making it simpler.
- [AI for Workforce Engagement Management](https://blog.intermedia.com/ai-for-workforce-engagement-management/) - Discover how AI workforce management enhances employee engagement, streamlines operations, and optimizes communication for modern, efficient teams.
- [Intermedia Earns Great Place to Work® Certification for the 4th Year - And Named One of Fortune’s Best Workplaces in the Bay Area! ](https://blog.intermedia.com/intermedia-earns-great-place-to-work-certification-for-the-4th-year-and-named-one-of-fortunes-best-workplaces-in-the-bay-area/) - We’re proud to share that Intermedia has once again been certified as a Great Place to Work® - marking our fourth year in a row earning that recognition. We’re also excited to be named one of Fortune’s Best Workplaces in the Bay Area - a meaningful nod to the strong culture we’ve built at our
- [Seven 2025 Customer Experience Trends to Have on Your Radar](https://blog.intermedia.com/customer-experience-trends-to-have-on-your-radar/) - Explore 2021 customer experience trends and why they matter. Learn about how the right technology makes them easier to achieve.
- [How to Use AI for Better Operational Efficiency](https://blog.intermedia.com/how-to-use-ai-for-better-operational-efficiency/) - Explore how AI for operational efficiency helps businesses streamline processes, reduce waste, and make smarter decisions across departments.
- [AI Virtual Assistants: What They Are and How Businesses Can Benefit](https://blog.intermedia.com/ai-virtual-assistants-what-they-are-and-how-businesses-can-benefit/) - Learn what an AI virtual assistant is and how businesses use them to boost efficiency, improve customer service, and reduce operational costs.
- [AI Tools for Lawyers](https://blog.intermedia.com/ai-tools-for-lawyers/) - Explore how AI legal tools are transforming the legal profession. Discover the top use cases and benefits of adopting AI tools for lawyers.
- [What Is an Auto Attendant?](https://blog.intermedia.com/what-is-an-auto-attendant-and-why-should-you-care/) - What is auto attendant technology? Learn how automated call routing can improve customer service, reduce wait times, and increase call handling efficiency.
- [The ROI of Cloud-Based Phone Systems](https://blog.intermedia.com/the-roi-of-cloud-based-phone-systems/) - Understand the ROI of cloud-based phone systems and how they can reduce costs, improve productivity, and support your business growth. Learn more.
- [4 Benefits of VoIP for Business](https://blog.intermedia.com/4-benefits-of-voip-for-business/) - Discover four key benefits of VoIP for businesses including cost savings, scalability, mobility, and improved communication efficiency. Learn more.
- [What Is a Multi-Line Phone System?](https://blog.intermedia.com/what-is-a-multi-line-phone-system-and-do-you-need-one/) - Learn what a multi-line phone system is and discover if your business needs one to improve communication and efficiency. Explore key benefits now.
- [Georgia Courts Use Technology for Sessions](https://blog.intermedia.com/judicial-district-uses-technology-to-keep-courts-in-session/) - See how judicial districts are implementing VoIP technology to improve court communications, enhance security, and streamline case management.
- [Why VoIP Solutions Work Best for Remote Teams](https://blog.intermedia.com/why-voip-solutions-work-best-for-remote-teams/) - Discover why VoIP solutions are transforming business communications with cost savings, scalability, and advanced features for any size company.
- [5 Great Ways To Use AI-Powered Customer Service](https://blog.intermedia.com/5-great-ways-to-use-ai-powered-customer-service/) - Explore five effective ways to leverage cloud communications to boost your team's collaboration, productivity, and customer engagement. Learn more.
- [Exploring AI’s Impact on Enhancing Security](https://blog.intermedia.com/exploring-ais-impact-on-enhancing-security/) - Discover how AI transforms security by detecting threats faster, improving response times, and protecting your business in an evolving digital world.
- [HIPAA-Compliant VoIP for Healthcare: What It Is and Essential Requirements](https://blog.intermedia.com/hipaa-compliant-voip-for-healthcare-what-it-is-and-essential-requirements/) - Find out how HIPAA-compliant VoIP for healthcare services protects sensitive data, streamlines internal collaboration, and makes patient communication easier.
- [A Guide to Conversational Intelligence AI](https://blog.intermedia.com/a-guide-to-conversational-intelligence-ai/) - Conversational intelligence AI takes the value you get from conversational AI to another level. Find out the difference between the two and how they correlate.
- [Why Use Secure Email Archiving](https://blog.intermedia.com/why-use-secure-email-archiving/) - By securely archiving your email, you are able reap many benefits that will improve your business operations and enable efficient scaling.
- [Email Phishing: Protecting Your Organization](https://blog.intermedia.com/email-phishing-protecting-your-organization/) - Email phishing is the most common cybersecurity attack leading to breaches in organizations, small and large. Learn how to protect your organization.
- [How to Select the Right Business Email Platform](https://blog.intermedia.com/select-right-business-email-platform/) - The business email platform and plan you choose will impact productivity, security, and more. Find out how to choose the right one.
- [Cloud-Based Healthcare Phone Systems: 7 Excellent Use Cases](https://blog.intermedia.com/cloud-based-healthcare-phone-systems-7-excellent-use-cases/) - Consider various use cases for how cloud-based healthcare phone systems can help medical teams meet the challenge of optimizing the patient experience.
- [What are Inbound Call Centers?](https://blog.intermedia.com/what-are-inbound-call-centers/) - Discover the world of inbound call centers: benefits, features, & best practices. Unlock efficiency, customer satisfaction & expert insights with Intermedia.
- [Why Call Reports and Analytics Matter](https://blog.intermedia.com/6-reasons-why-analytics-matter/) - Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.
- [The 3 Best Practices for Seamless Communication](https://blog.intermedia.com/the-3-best-practices-for-seamless-communication/) - Learn how to implement seamless communication strategies in daily operations to increase efficiency, improve customer service, and streamline your business.
- [What Does AHT Mean? A Guide to Average Handling Time](https://blog.intermedia.com/what-does-aht-mean-a-guide-to-average-handling-time/) - AHT is a key metric for contact center success. What does AHT mean, and how can you improve it? Learn the answers in this guide on average handling time.
- [7 New Technology Trends in Higher Education](https://blog.intermedia.com/7-new-technology-trends-in-higher-education/) - Discover how the latest technology trends in higher education, including remote learning, VR/AR experiences, and more, are making education more flexible.
- [The Benefits of Video Conferencing in Education](https://blog.intermedia.com/the-benefits-of-video-conferencing-in-education/) - Discover how video conferencing in education is enhancing accessibility, engagement, and collaboration. Learn how it can change your classroom for the better.
- [The Benefits of Having A Data Archiving Strategy](https://blog.intermedia.com/the-benefits-of-having-a-data-archiving-strategy/) - Data archiving strategies are useful to businesses that want to save money, build consumer trust, and keep data secure and accessible.
- [Should You Delete or Archive Customer Data?](https://blog.intermedia.com/should-you-delete-or-archive-customer-data/) - How can the difference between deleting and archiving data impact your business? Intermedia will help you protect your customers and comply with the law.
- [5 Reasons Why Archiving Emails is Important](https://blog.intermedia.com/5-reasons-why-archiving-emails-is-important/) - Discover the top 5 reasons why archiving emails is important for long-term business success
- [On-Premises to Cloud Migration Guide](https://blog.intermedia.com/on-premises-to-cloud-migration-guide/) - Discover a comprehensive guide to on-premises to cloud migration, covering key steps, strategies, and best practices for a seamless transition.
- [18 Essential Call Center Software Features](https://blog.intermedia.com/the-10-essential-call-center-phone-systems-features/) - Discover the 18 essential call center software features that enhance efficiency, customer satisfaction, and agent performance to improve your customer service operations.
- [What is a Softswitch? Architecture & Benefits](https://blog.intermedia.com/what-is-a-softswitch-architecture-benefits/) - Learn about softswitch architecture, its key components, and how it enhances communication quality, scalability, and cost efficiency for cloud networks.
- [What is Data Loss Prevention (DLP)?](https://blog.intermedia.com/what-is-data-loss-prevention-dlp/) - Protect your business with Data Loss Prevention (DLP) solutions that secure sensitive data, ensure compliance, and minimize risks across all platforms.
- [What Does Email Encryption Do To Protect Your Company?](https://blog.intermedia.com/what-does-email-encryption-do-to-protect-your-company/) - Learn what encrypting an email does to protect your business by securing sensitive communications from cyber threats and ensuring compliance with regulations.
- [7 Ways to Protect Yourself From Phishing Attacks](https://blog.intermedia.com/7-ways-to-protect-yourself-from-phishing-attacks/) - Learn how to prevent phishing scams with these essential strategies to protect yourself from phishing and secure your sensitive information against cyber threats.
- [What is Workforce Engagement Management (WEM)?](https://blog.intermedia.com/what-is-workforce-engagement-management-wem/) - Discover the key components and benefits of Workforce Engagement Management (WEM) to enhance employee performance, satisfaction, and business success.
- [Why the Cloud Is Key to Digital Transformation](https://blog.intermedia.com/the-ultimate-guide-to-enterprise-telephony-in-ucaas/) - Find out how enterprise telephony in UCaaS benefits companies with large teams and dynamic communication needs.
- [13 Video Features for Hybrid Team Collaboration](https://blog.intermedia.com/7-video-conferencing-features-hybrid-teams-need-better-collaboration/) - Discover the top video conferencing features that enhance collaboration, security, and productivity for hybrid teams.
- [12 Key Customer Service Agent Skills & How to Develop Them](https://blog.intermedia.com/7-skills-you-need-to-be-a-great-customer-service-agent/) - Discover 12 essential customer service agent skills and learn how to develop them to enhance customer satisfaction, improve team performance, and drive success.
- [What Is Call Routing?](https://blog.intermedia.com/what-is-call-routing-and-who-should-be-using-it/) - When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. Learn more.
- [What Is PSTN, and How Does It Work?](https://blog.intermedia.com/what-is-pstn-and-how-does-it-work/) - If you’ve done investigation into setting up business phone lines, you’ve likely come across the initialism “PSTN.” Learn more & find the best phone for you.
- [Enhance Communications with Call Routing](https://blog.intermedia.com/how-to-use-automated-call-routing-to-enhance-your-companys-communications/) - Learn how automated call routing can enhance your company’s communications by directing calls efficiently and improving customer experience with Intermedia.
- [Why Is Cloud Communications Important?](https://blog.intermedia.com/why-is-cloud-communications-important/) - Understand why cloud communications are crucial today, enabling flexible, scalable, and cost-effective business communication solutions. Learn more.
- [VoIP Examples: Who Uses VoIP?](https://blog.intermedia.com/voip-examples-who-uses-voip/) - Explore practical VoIP examples and learn who uses VoIP technology, from small businesses to large enterprises, to improve communication efficiency.
- [Understanding SIP Trunk Port Numbers and Needs](https://blog.intermedia.com/what-are-sip-trunk-port-numbers-and-how-many-sip-trunks-do-you-need/) - Learn what SIP trunk port numbers are, how they work, and how to determine the right number of SIP trunks your business needs for reliable voice communication.
- [Unlock UCaaS for Your SMB](https://blog.intermedia.com/modernizing-logistics-how-ats-communications-and-intermedia-unite-empower-metropolitan-van-and-storage-for-future-success/) - Faced with an aging phone system, Metropolitan Van and Storage (Metro) turned to long-time partner ATS Communications for a modern solution. Learn more.
- [The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever](https://blog.intermedia.com/the-art-of-personalization-in-elevating-the-customer-experience-and-the-tools-that-make-it-easier-than-ever/) - A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions. Discover how to exceed customer expectations.
- [Best Cloud Calling Services for Business](https://blog.intermedia.com/which-cloud-calling-services-are-best-for-your-business/) - The quality of your communications service means everything to the success of your business. Discover the best cloud calling service for your company.
- [Expanded Reseller Program Increases Revenue](https://blog.intermedia.com/revolutionize-the-customer-experience-and-employee-engagement-with-advanced-contact-center-integrations/) - With Intermedia Contact Center, you can elevate your team even higher with contact center integrations. Deliver the ultimate customer experience.
- [Intermedia Helps Animal Hospital and Pet Resort Stay Connected from Anywhere](https://blog.intermedia.com/animal-hospital-and-pet-resort-sets-new-standards/) - Intermedia helps Page Point Animal Hospital & Pet Resort stay connected with reliable, cloud-based phone and communication tools from anywhere.
- [Does Archiving Emails Save Space?](https://blog.intermedia.com/does-archiving-emails-save-space/) - Learn if archiving emails saves space, the benefits of different archiving solutions, and essential setup tips.
- [How to Securely Send Documents via Email](https://blog.intermedia.com/how-to-securely-send-documents-via-email/) - Learn to securely send documents via email with Intermedia's guide. Explore essential tips on encryption, security measures, and best practices.
- [How Can I Bulk Archive Emails from Microsoft 365?](https://blog.intermedia.com/how-can-i-bulk-archive-emails-from-microsoft-365/) - Learn the best way to bulk archive emails in Microsoft 365. Improve efficiency and compliance with our easy-to-follow guide.
- [What is an Encrypted Email? How it Protects Businesses](https://blog.intermedia.com/what-is-an-encrypted-email-how-it-protects-businesses/) - What is an encrypted email, and how does it protect businesses? Learn how encrypted email secures sensitive data, prevents breaches, and ensures regulatory compliance.
- [What is Enterprise Cloud Security?](https://blog.intermedia.com/what-is-enterprise-cloud-security/) - Discover the essentials of enterprise cloud security, covering challenges, best practices, and technologies for safeguarding digital assets.
- [How To Backup Outlook Emails](https://blog.intermedia.com/how-to-backup-outlook-emails/) - Learn how to backup Outlook emails using manual exports, automated tools, and cloud storage to prevent data loss and keep your emails secure.
- [Best Conference Call Services for Businesses](https://blog.intermedia.com/best-conference-call-services-for-businesses/) - Discover the best conference calling services for businesses, including key features, benefits, and tips for choosing the right solution.
- [What is Wifi Calling & How Does It Work?](https://blog.intermedia.com/what-is-wifi-calling-how-does-it-work/) - Learn what Wi-Fi calling is, how it works, and its key benefits for seamless communication. Discover how to set it up and enhance connectivity anywhere.
- [What Is E-Discovery & Why Is It Important for Businesses?](https://blog.intermedia.com/what-is-e-discovery-why-is-it-important-for-businesses/) - What is e-discovery? Learn how businesses use it to manage digital records, ensure compliance, and reduce legal risk.
- [How to Stop Video Calls From Echoing](https://blog.intermedia.com/how-to-stop-video-calls-from-echoing/) - Learn how to stop video call echoing with practical tips on optimizing your setup, using the right equipment, and applying effective troubleshooting techniques.
- [How to Call Phones From Your Computer](https://blog.intermedia.com/how-to-call-phones-from-your-computer/) - Discover how to make phone calls from your computer using VoIP: setup tips, best practices, and benefits for business communication.
- [Which Files Should You Back Up with Cloud Storage?](https://blog.intermedia.com/which-files-should-you-back-up-with-cloud-storage/) - Learn how to prioritize and protect your essential cloud backups to ensure business continuity and compliance with industry regulations.
- [How to Send an Encrypted Email in Microsoft 365](https://blog.intermedia.com/how-to-send-an-encrypted-email-in-microsoft-365/) - Learn how to send encrypted email in Microsoft 365 with this easy guide. Protect sensitive information, ensure compliance, and secure your communications.
- [Customer Service Techniques for 2025](https://blog.intermedia.com/the-giant-list-of-customer-service-techniques/) - In 2025, people want to trust the brands they buy from. Learn about the customer service techniques your company can use to drive success this year.
- [7 Call Center Employee Engagement Tips](https://blog.intermedia.com/7-call-center-employee-engagement-tips/) - Explore effective strategies to boost call center employee engagement and transform your team's performance.
- [Predictive Dialer vs. Auto Dialer: A Guide](https://blog.intermedia.com/predictive-dialer-vs-auto-dialer-a-guide/) - Compare predictive dialers vs. auto dialers in this guide to understand their features, differences, and how to choose the best solution for your business.
- [7 Benefits of Omni Channel Customer Service](https://blog.intermedia.com/7-benefits-of-omni-channel-customer-service/) - Discover the benefits of omnichannel customer service, from boosting satisfaction to driving retention and revenue, with seamless, unified customer experiences.
- [Self Service IVR: Customer Experience Best Practices](https://blog.intermedia.com/self-service-ivr-customer-experience-best-practices/) - Learn best practices for implementing IVR self-service to improve customer experience, streamline operations, and maximize efficiency in your business.
- [Video Conferencing and AV Integration](https://blog.intermedia.com/video-conferencing-and-av-integration/) - Find out how video conferencing and AV integration can enable better communications.
- [What Equipment Is Needed for VoIP?](https://blog.intermedia.com/what-equipment-is-needed-for-voip/) - Ready to upgrade your legacy phone system? Find out what VoIP equipment you’ll need to get started.
- [Professional Cloud Video Conference Advantages](https://blog.intermedia.com/a-crash-course-in-the-advantages-of-professional-cloud-video-conferencing/) - Your business needs effective and cost-efficient ways to communicate with your team and your clientele. In the modern world, that demands using cloud video conferencing. An increasing number of organizations are turning to video calls. Recent projections expect the North American market to double before the decade’s end, jumping from $7.43 billion in 2022 to Learn why a professional cloud video conferencing service that’s part of unified communications is the ideal collaboration solution for your business.
- [Improve eCommerce Operations with VoIP](https://blog.intermedia.com/improve-ecommerce-operations-with-voip/) - Find out how you can improve eCommerce operations with VoIP. With this technology, you’ll be able to serve customers effectively.
- [Implementing a BYOD Policy in Your Organization](https://blog.intermedia.com/how-to-implement-a-byod-policy-in-your-organization/) - Creating a BYOD policy is critical for ensuring the security of your network and the devices connected to it. Learn how to develop an effective BYOD policy.
- [Digital Employee Experience Strategies](https://blog.intermedia.com/digital-employee-experience-strategies-and-platforms/) - Help your remote and hybrid teams succeed with a digital employee experience strategy for work-from-wherever organizations.
- [What is Microsoft Copilot? A Guide to Microsoft's AI Assistant](https://blog.intermedia.com/what-is-microsoft-copilot-a-guide-to-microsofts-ai-assistant/) - Discover what Copilot for Microsoft 365 is, how it works, and how it can boost productivity across your organization.
- [Ways To Make Your Business Email Accounts More Secure](https://blog.intermedia.com/ways-to-make-your-business-email-accounts-more-secure/) - Discover essential strategies on how to protect your email and ensure your business communications are secure with our expert tips.
- [How to Backup and Recover Microsoft 365 Mail?](https://blog.intermedia.com/how-to-backup-and-recover-microsoft-365-mail/) - Learn how to back up Microsoft 365 emails effectively and recover them quickly with our step-by-step guide to ensuring your data's security and accessibility.
- [How Can I Protect My Business Against Ransomware?](https://blog.intermedia.com/how-can-i-protect-my-business-against-ransomware/) - Discover key strategies for business ransomware protection, including the benefits of cloud communications and essential preventative measures.
- [What is Business Email Compromise (BEC)?](https://blog.intermedia.com/what-is-business-email-compromise-bec/) - Learn how to safeguard your business with effective business email compromise protection strategies and understand the potential impacts of BEC attacks.
- [Automotive Call Center Benefits](https://blog.intermedia.com/automotive-call-center-benefits/) - Explore the top benefits of automotive call center services for dealerships and service centers, from improved response times to better customer retention.
- [What to Look for in Law Office Phone Systems](https://blog.intermedia.com/what-to-look-for-in-law-office-phone-systems/) - Looking for the best legal phone systems? Discover the key features law offices need for secure, reliable communication like call routing, transcription, and more.
- [Tools for Better Digital Teacher-Parent Communication](https://blog.intermedia.com/tools-for-better-digital-teacher-parent-communication/) - Explore the top teacher communication apps for secure messaging, updates, and classroom connection.
- [Communication Apps for School District Leadership](https://blog.intermedia.com/communication-apps-for-school-district-leadership/) - Discover the best school communication apps for district leaders. Learn which platforms support secure messaging and improve engagement across schools.
- [AI Customer Care: How To Get Started](https://blog.intermedia.com/ai-customer-care-how-to-get-started/) - AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
- [99.999% vs. 99.9% Uptime: Difference Explained](https://blog.intermedia.com/99-999-uptime-vs-99-9-uptime-the-difference-two-extra-nines-makes/) - There’s a big difference between 99.999% cloud uptime and 99.9% uptime. Find out why five nines are so important when comparing cloud service providers.
- [6 Strategies for Success as a UCaaS Reseller](https://blog.intermedia.com/6-strategies-for-success-as-a-ucaas-reseller/) - Deciding to be a UCaaS reseller can expand your offerings and your profitability. Learn about the strategies for success in reselling UCaaS.
- [Retail Call Center Best Practices](https://blog.intermedia.com/retail-call-center-best-practices/) - Learn the best practices for call center retail success—boost customer satisfaction, streamline communication, and support in-store and online sales.
- [10 Video Features for Hybrid Team Collaboration](https://blog.intermedia.com/10-video-conferencing-features-hybrid-teams-need-better-collaboration/) - Video meetings are a cornerstone of hybrid work communications. But it’s important to have certain video conferencing features – find out what those are.
- [AI Genuity in the Human Resources Industry](https://blog.intermedia.com/ai-genuity-in-the-human-resources-industry/) - Learn how AI is revolutionizing HR by streamlining recruitment, enhancing employee engagement, and improving workforce management efficiency.
- [Embracing World AI Day: Shaping the Future with Intelligent Innovation](https://blog.intermedia.com/embracing-world-ai-day-shaping-the-future-with-intelligent-innovation/) - Celebrate World AI Day and explore how intelligent innovation drives business growth and reshapes industries with cutting-edge AI technology.
- [Webinar Marketing: Best Practices](https://blog.intermedia.com/webinar-marketing-6-best-practices-to-put-you-ahead-of-the-pack/) - Discover webinar marketing best practices to boost attendance, engage your audience, and maximize the long-term impact of your webinars.
- [Important Security Advisory: AT&T Incident and Preventative Measures](https://blog.intermedia.com/important-security-advisory-att-incident-and-preventative-measures/) - A recent security breach involving AT&T highlights the need to protect yourself and your business from cyberattacks.
- [Small Business VoIP Services Reduce Costs](https://blog.intermedia.com/small-business-voip-services-drive-better-reliability-and-decrease-costs/) - Small business VoIP services offer many benefits. Using VoIP improves the reliability of your phone system and can substantially reduce costs.
- [Phone Systems and Business Continuity](https://blog.intermedia.com/phone-systems-and-business-continuity-will-your-communications-survive/) - Outdated phone systems and business continuity are like oil and water — they don’t mix. You need an updated phone system for business growth. Learn more.
- [How You Can Harness the Power of Office Phone Systems for Your Small Business](https://blog.intermedia.com/how-you-can-harness-the-power-of-office-phone-systems-for-your-small-business/) - Are office phone systems for small business operations worth the investment? Find out how a cloud-based phone service can improve your company and save money.
- [San Jose Earthquakes Leverage Intermedia to Stay Connected With Fans and Boost Productivity](https://blog.intermedia.com/san-jose-earthquakes-leverage-intermedia-products-to-stay-connected/) - “The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications."
- [Key Benefits of Selling Cloud-Based Business Phone Systems: Unlocking New Opportunities for MSPs and VARs](https://blog.intermedia.com/key-benefits-selling-cloud-based-business-phone-systems-msps-vars/) - Embracing cloud-based business phone systems, powered by VoIP technology and integrated with additional features like video conferencing, chat, and contact center solutions, offers immense benefits for MSPs and VARs.
- [Unlock the Cost Savings, Mobility, Versatility, and Reliability of a Cloud-Based Phone System for Your SMB](https://blog.intermedia.com/unlock-the-cost-savings-mobility-versatility-and-reliability-of-a-cloud-based-phone-system-aka-ucaas-for-your-smb/) - Cloud-based phone systems offer a host of features beyond just voice services, making them the ultimate solution for businesses looking to streamline their communications and collaboration.
- [Checklist for Hosting a Webinar](https://blog.intermedia.com/quick-tips-the-live-webinar-checklist-your-30-day-activity-countdown/) - Hosting a good webinar always comes back to how prepared you were. With this checklist, you should be well on your way to hosting a webinar that’s both engaging and runs smoothly.
- [UCaaS or CCaaS – What’s the Difference?](https://blog.intermedia.com/ucaas-or-ccaas-whats-the-difference/) - Can using UCaaS or CCaaS help your business? Find out what the difference is and what features each solution offers.
- [UCaaS and CCaaS: Working Together](https://blog.intermedia.com/how-ucaas-and-ccaas-working-together-creates-magic/) - Better communications tools can unlock your business’s potential. Find out how you can use UCaaS and CCaaS to enhance CX, boost flexibility, and more.
- [Microsoft 365 vs Hosted Exchange Server for Email](https://blog.intermedia.com/microsoft-365-vs-hosted-exchange-server-for-email/) - Compare M365 vs Exchange to find the right email solution for your business based on cost, control, scalability, and security.
- [Intermedia Migration in Action for ACN](https://blog.intermedia.com/intermedia-migration-in-action-for-acn/) - How Intermedia provided the know-how to move ACN's entire customer base from a network-based voice platform to Intermedia Unite.
- [Scale Remote Teams and Stay Connected](https://blog.intermedia.com/how-to-scale-your-remote-team-and-still-keep-everyone-connected/) - Keeping your teams connected during growth periods is challenging. Find out how to successfully scale a remote team.
- [Boost Productivity for Remote Teams](https://blog.intermedia.com/how-to-boost-work-from-home-productivity-for-newly-remote-teams/) - Working remotely for the first time is a big change. To support your employees as they adjust, use these work-from-home productivity-boosting tips.
- [Building, Onboarding, and Managing Remote Teams](https://blog.intermedia.com/building-onboarding-and-managing-remote-teams/) - The right tools and processes make successfully managing remote teams easier than you think. Find out what you can use to enable remote or hybrid work.
- [Why Teams Dislike Videoconferencing Software](https://blog.intermedia.com/why-your-team-is-dissatisfied-with-your-videoconferencing-software/) - Are video meetings a problem for your employees? Let’s look at why videoconferencing software dissatisfaction may be an issue and what to do about it.
- [Virtual Meeting Best Practices for Teams](https://blog.intermedia.com/top-10-tips-for-keeping-virtual-meetings-engaging/) - Conference calls can be productive, so consider reinventing the way you think about virtual meetings using the top 10 tips for keeping virtual meetings engaging
- [Top 12 Tips for Managing Remote Teams](https://blog.intermedia.com/12-tips-managing-remote-teams/) - Managers who have never led remote employees before need to quickly learn remote management. Here are our top tips for managing remote teams.
- [The 1-2-3 Guide to Retail Phone Systems](https://blog.intermedia.com/the-1-2-3-guide-to-retail-phone-systems/) - Retail companies depend on positive customer interactions to succeed. Discover how online retail phone systems can enhance customer service and productivity.
- [12 Things You Can Do With a VoIP Phone System](https://blog.intermedia.com/12-things-you-can-do-with-a-voip-phone-system/) - A VoIP phone can do so many things for your organization that a full list might be endless. Discover at least 12 ways a VoIP system can enhance your operations.
- [What Is a Softphone and How Does It Work?](https://blog.intermedia.com/what-is-a-softphone-and-how-does-it-work-for-businesses/) - Softphone technology is now a must-have for modern companies. Discover what softphones are and how you can use them to enhance your business communications.
- [4 Things in a Legal Services UCaaS Provider](https://blog.intermedia.com/4-things-to-seek-out-in-a-legal-services-ucaas-provider/) - Law firms have to be conscientious when choosing cloud communications tools. Here’s a checklist of what to look for in a legal services UCaaS provider.
- [Pearson-Kelly Partners with Intermedia](https://blog.intermedia.com/contact-center-enables-canadas-mortgage-company-better-serve-customers/) - Today's customers engage providers in channels and being able to address these interactions is paramount to customer satisfaction.
- [Real Estate Business Modernized by Cloud Phone](https://blog.intermedia.com/modernizing-a-100-year-old-real-estate-business/) - Many organizations are going through a digital transformation in the search for greater operational efficiencies, higher levels of customer care, and increased mobility. For more and more companies, this includes the decommissioning of on-premises business phone systems.
- [Benefits of Interactive Voice Response (IVR)](https://blog.intermedia.com/how-your-business-can-benefit-from-interactive-voice-response-the-ultimate-guide-to-ivr/) - Customers expect quick and accurate service from the brands they do business with. Learn how IVR can help you achieve this objective and the mistakes to avoid.
- [Small Business Phone Service Line Solutions](https://blog.intermedia.com/small-business-phone-service-line-solutions/) - Elevate your small business with Intermedia's top-notch phone solutions! Explore reliable business phone services, systems, and lines for small businesses.
- [Virtual Meetings Guide for Financial Services](https://blog.intermedia.com/financial-services-virtual-meetings-a-guide-for-accountants-and-advisors/) - As an accountant or financial advisor, communicating and interacting with clients is vital as you work toward their goals. Much of that interaction has been in person, as you discuss strategies or work out tax returns. For now, those in-person meetings aren’t possible, but you can still stay connected while working remotely.
- [Improving Patient Interactions with EHR](https://blog.intermedia.com/how-contact-centers-use-electronic-health-records-to-improve-patient-interactions/) - When Electronic Health Record (EHR) platforms are integrated with contact centers, healthcare organizations are able to prioritize customer experiences.
- [Healthcare Data Archiving Solutions](https://blog.intermedia.com/your-guide-to-healthcare-data-archiving-solutions/) - Find out how healthcare data archiving solutions can make accessing and working with electronic health records much more intuitive for medical practitioners.
- [Service Providers Move to the Cloud](https://blog.intermedia.com/service-providers-move-to-the-cloud/) - As the industry undergoes a significant transformation, SPs must embrace change and align their strategies with evolving market dynamics.
- [Metaswitch Assets Set to Be Acquired – What Does It All Mean?](https://blog.intermedia.com/metaswitch-assets-set-to-be-acquired-what-does-it-all-mean/) - The sale of Metaswitch assets by Microsoft to Alianza has introduced new uncertainties for Service Providers relying on the legacy Metaswitch UC platforms.
- [Email Security and Preventing Hacks 2025](https://blog.intermedia.com/email-security-and-preventing-hacks/) - Email security is critical for every organization to avoid cyber hacks. Learn about the key features and functionality you need to keep email safe.
- [12 Reasons to Hang Up Legacy Phone Systems](https://blog.intermedia.com/7-reasons-to-hang-up-legacy-phone-systems/) - Explore why upgrading to a cloud-based PBX system is essential for enhancing efficiency and security in modern business communications.
- [Security Issues in Work-from-Home Communication](https://blog.intermedia.com/security-issues-when-toggling-between-wfh-and-personal-communications/) - Protecting company systems and enabling staff to be productive as they work from home depends on a communications platform for private and business information.
- [Jenne, Inc. Named New Distributor](https://blog.intermedia.com/jenne-inc-new-distributor-intermedia/) - Jenne’s well known personalized service, high level of responsiveness, and flexibility in how they support partners in the growth and development of their businesses is synonymous with Intermedia's deep commitment to the partner community.
- [Intermedia Partners with San Jose Earthquakes](https://blog.intermedia.com/intermedia-new-partnership-with-san-jose-earthquakes/) - Today, we kicked-off a unique multi-year partnership with the San Jose Earthquakes, which will feature Intermedia’s branding across all team jerseys and include the exclusive use of our technology for all business communications within the Quakes organization.
- [Double Recognition from CRN for Intermedia COO Jonathan McCormick](https://blog.intermedia.com/double-recognition-from-crn-for-intermedia-coo-jonathan-mccormick-the-most-influential-channel-chief-for-2019/) - CRN published it's 2019 list of Channel Chiefs, and our very own COO and Head of Sales, Jonathan McCormick, made the list. But that wasn't all. Jonathan was named MOST INFLUENTIAL for 2019 as well!
- [The Impact of COVID-19 on MSPs: Addressing New (and Old) Challenges with Better Solutions](https://blog.intermedia.com/the-impact-of-covid-19-on-msps-addressing-new-and-old-challenges-with-better-solutions/) - Managed service providers (MSPs) are an integral part of the IT ecosystem. They provide core services to organizations of every size. This support enables their customers to have peace of mind and worry less about their IT needs. However, just like every other industry, MSPs are facing new challenges due to the coronavirus. The impact
- [Profitability Mistakes Channels Partners Make](https://blog.intermedia.com/the-biggest-profitability-mistakes-channels-partners-make-revealed/) - Find out how channel partners can increase their profit margins by being more efficient and customer-focused.
- [Partner Billing Enhancements Are Here!](https://blog.intermedia.com/making-it-easier-partner-billing-enhancements-are-here/) - Intermedia has a long-term commitment to both transparency and clarity as it pertains to billing. So we're adding new training modules, as well as improvements to the bills themselves, now and over the coming months.
- [Intermedia Named Aragon Hot Vendor](https://blog.intermedia.com/intermedia-named-an-aragon-research-hot-vendor-in-unified-communications-and-collaboration/) - According to the report, “What makes Intermedia hot is its full UCC offering that is targeted at small and mid-size enterprises businesses (SMB). This makes Intermedia ideal in industries such as healthcare, finance, legal, engineering, manufacturing, and technology."
- [What Is Direct Inward Dialing (DID)?](https://blog.intermedia.com/what-is-direct-inward-dialing-did/) - Direct inward dialing allows someone to reach a party within your organization without going through an operator. Discover its benefits and how to set up DID. Direct inward dialing allows someone to reach a party within your organization without going through an operator. Discover its benefits and how to set up DID.
- [Law Firm Uses Modern Cloud Phone System](https://blog.intermedia.com/successful-managed-print-services-provider-imagenet-consulting-builds-to-its-future-by-adding-intermedia-ucaas-to-its-product-portfolio/) - Those in the technology industry often reinvent themselves many times over to serve emerging needs. ImageNet Consulting is one of those organizations.
- [Important Cloud Phone Features and What They Do](https://blog.intermedia.com/important-cloud-phone-features-and-what-they-do/) - Explore essential cloud phone features and what they do. Cloud-based phone systems deliver functionality to support efficiency and productivity.
- [Making Internet Phone Services Work for You](https://blog.intermedia.com/how-to-make-internet-phone-services-work-for-you/) - Internet phone services are the best way to keep your business connected in the modern era. Discover how to make your communications systems work for you.
- [How To Get A Business Phone Number](https://blog.intermedia.com/how-to-get-a-business-phone-number/) - Learn how to get a professional business phone number hassle-free. Intermedia's step-by-step guide ensures you establish effective communication seamlessly.
- [Choosing the Best Small Business Phone Plans](https://blog.intermedia.com/how-to-choose-the-best-small-business-phone-plans/) - Your company’s phone service should boost your productivity and allow you to grow. Discover the characteristics that define the best small business phone plans.
- [Choosing the Best Business Phones](https://blog.intermedia.com/how-to-choose-the-best-business-phones-and-systems/) - Small and mid-sized companies that want to compete effectively need reliable and secure communications. Learn how to pick the best business phones and systems.
- [Business Phone Numbers | Get a Work Phone Line](https://blog.intermedia.com/business-phone-numbers-get-a-work-phone-line/) - Get a professional business phone number effortlessly. Discover how to obtain business phone numbers for seamless work connectivity and company credibility.
- [The Ideal Small Business Phone System](https://blog.intermedia.com/building-an-roi-focused-small-business-phone-system/) - Learn how to build an ROI-focused small business phone system. Your phone system should offer features that drive value.
- [4 Work Phone Options You Have Today To Boost Your Business](https://blog.intermedia.com/4-work-phone-options-you-have-today-to-boost-your-business/) - Unlike in the old days, you don’t have to rely on the offerings of only a few communications providers for your business. On the other hand, with so many choices for a work phone system, making a decision can be overwhelming. For example, when Intermedia launched in the early 1990s, only a handful of companies
- [UCaaS vs. VoIP: The Business Case Lowdown](https://blog.intermedia.com/ucaas-vs-voip-the-business-case-lowdown/) - Both UC and VoIP can boost flexibility and productivity, but how do you know which one your business needs? Find out in this deep dive into UCaaS vs. VoIP.
- [The No-BS Guide to Choosing a UCaaS Vendor](https://blog.intermedia.com/the-no-bs-guide-to-choosing-a-ucaas-vendor/) - Working with a UCaaS vendor allows you to add a popular and profitable commodity to your resale options. Learn what features make a vendor the ideal partner.
- [The A to Z Guide to Centralized IT Management](https://blog.intermedia.com/the-a-to-z-guide-to-centralized-it-management/) - With a centralized structure for IT, your company can eliminate data silos. Find out everything you should know about centralized IT management.
- [Intermedia: Top Hosted IP Telephony Provider](https://blog.intermedia.com/protect-your-business-and-increase-employee-productivity-with-new-intermedia-unite-spam-caller-protection/) - Intermedia’s new service for Unite customers, Spam Caller Protection, detects calls originated by autodialers and recognizes known spammers and scammers.
- [The Power of Radio and Kindness Funds 5 Million Meals for Feeding America](https://blog.intermedia.com/power-of-radio-and-kindness-funds-5-million-meals/) - Ron Stone, the CEO of Adams Radio Group, pledged funding to Feeding America but also created the one-day radiothon resulting in over 5 million meals.
- [Intermedia Unite User Import Tool](https://blog.intermedia.com/onboard-users-faster-unite-user-import-tool/) - In order to help our partners and customers to have a better onboarding experience, we’ve developed an all-new, faster and more efficient method of importing users into Intermedia Unite
- [Introducing Receptionist View for Unite](https://blog.intermedia.com/introducing-receptionist-view-for-intermedia-unite-the-must-have-tool-for-todays-receptionist-administrative-assistant-and-business-operator/) - With a few simple clicks, receptionist, administrative assistants and business operators can now provide the best-in-class experience your customers and your organization deserve.
- [How an Events Company Reinvented Themselves When Their Industry Came to an Abrupt Halt](https://blog.intermedia.com/events-company-reinvented-themselves-when-industry-came-to-halt/) - Learn how wow an events company reinvented themselves when their industry came to an abrupt halt - Intermedia Business Innovators Series
- [What is a PTR record? Do I need one?](https://blog.intermedia.com/what-is-a-ptr-record-do-i-need-one/) - During email migration, customers often wonder about PTR records and whether they need one. Yes, they do, and Intermedia takes care of it for them.
- [How to Improve Your Email Delivery Rate](https://blog.intermedia.com/how-to-improve-your-email-delivery-rate/) - Knowing how to improve email delivery rates is essential to ensuring your messages are ending up in your recipients' inboxes. Find out how you can enhance deliverability.
- [Fix Outlook Error: Cannot Open Default Folders](https://blog.intermedia.com/how-to-fix-cannot-open-your-default-email-folders/) - If you see the ‘cannot open your default email folders’ error message when accessing your Outlook email, use these easy tips to fix the problem quickly.
- [How To Enable 'Send On Behalf' Permissions Using Outlook](https://blog.intermedia.com/how-to-enable-send-on-behalf-permissions-using-outlook/) - Outlook lets you name a delegate to send outbound email and calendar appointments on your behalf. Here's how to set permissions and choose your delegate.
- [Advantages of Enterprise Email OWA](https://blog.intermedia.com/advantages-of-enterprise-email-owa/) - With Outlook Web Access, your teams can work from wherever. Find out the benefits of using enterprise email OWA.
- [7 Benefits of Video Conferencing](https://blog.intermedia.com/7-benefits-of-video-conferencing/) - The benefits of video conferencing today are too big to ignore. The 2019 Impact of Video Report revealed that 78% of business professionals are already using video conferencing for meetings, and the market for this technology is predicted to hit $4.48 billion by 2023.
- [Enable Collaboration with Video Conferencing](https://blog.intermedia.com/enable-better-collaboration-with-reliable-videoconferencing/) - Virtual Collaboration doesn’t have to be hard. With a reliable videoconferencing platform, it’s easy. Find out about collaboration and videoconferencing.
- [How to Implement Video Conferencing Right Now](https://blog.intermedia.com/how-to-implement-video-conferencing-right-now/) - Video conferencing is an essential tool for remote workers. Learn how to implement video conferencing quickly and easily without technical aptitude.
- [Maximize IT Solutions with Cloud Communications](https://blog.intermedia.com/san-jose-earthquakes-leverage-video-conferencing-technology-to-connect-team-members-staff-and-fans/) - Sports deliver more than just action to fans, they symbolize so much for the community and culture. Being a fan offers a deep feeling of belonging and devotion, so when the sports season comes to an abrupt halt, fans are impacted along with the players.
- [Checklist for Hosting an Impactful Webinar](https://blog.intermedia.com/get-started-with-cloud-software-your-checklist-for-hosting-an-impactful-webinar/) - Learn how to use cloud software and a checklist for hosting a webinar. Explore each phase of planning an online presentation that will engage your audience.
- [Implementing a Video Conferencing Solution](https://blog.intermedia.com/how-to-implement-a-video-conferencing-solution-that-works-for-you/) - Implementing the right video conferencing solution is critical for businesses today. Learn what you need to consider when choosing a platform.
- [How to Prepare for a Virtual Interview](https://blog.intermedia.com/how-to-prepare-for-a-virtual-interview/) - Getting ready for a virtual interview is a little different from in-person interviewing. Here’s what you should know to prepare.
- [Video Meeting Anxiety – What Is It and How to Overcome It](https://blog.intermedia.com/video-meeting-anxiety-what-is-it-and-how-to-overcome-it/) - Jumping on virtual work meetings is a struggle if you suffer from video meeting anxiety. Let’s look at what it is and what to do about it.
- [Active Directory: What and Why?](https://blog.intermedia.com/what-is-active-directory-and-why-is-it-so-important/) - Business Windows users rely on Microsoft Active Delivery to manage the resources on their domain network. Find out what it is and why so many companies use it.
- [4 Big Trends in Cloud Communication for 2021](https://blog.intermedia.com/4-big-trends-in-cloud-communication-for-2021/) - Cloud technology has helped us get through a challenging year, and it’s paved the way for tomorrow. Here are the big 2021 trends in cloud communication.
- [Why CRN Bets on Cloud Software Companies](https://blog.intermedia.com/crn-solution-providers-next-big-bet/) - Private equity has been pouring money into the IT services space for years. Find out why investors see growth potential in cloud software companies.
- [Maryland Telephone Uses Cloud for Modern Work](https://blog.intermedia.com/maryland-telephone-leverages-cloud-based-tools/) - With nearly 50 years as a business communications provider, Maryland Telephone has strong local roots. The family-owned business launched in 1974 in Baltimore as a local telephone company, has evolved into the region’s “One source for total business communications solutions.”
- [Do You Have an SMB Cloud Strategy?](https://blog.intermedia.com/smb-cloud-communications-strategy-do-you-have-one/) - Is your small business ready for the future? Find out how an SMB cloud communications strategy can help and what it should include.
- [The SMB Cybersecurity Cloud Conundrum](https://blog.intermedia.com/the-smb-cybersecurity-cloud-conundrum/) - The move to the cloud is the right choice. Beyond cybersecurity strengths, compliance, scalability, and uptime robustness, the typical cloud can deliver far superior ROI. But which cloud platform makes the most sense for your business?
- [Corporate VoIP: The Complete Package](https://blog.intermedia.com/corporate-voip-the-complete-package/) - If you want the best professional communications system, you should investigate corporate VoIP. Discover how this technology provides what your company needs.
- [Why Your Company Needs an Ergonomic Audit Today](https://blog.intermedia.com/why-your-company-needs-an-ergonomic-audit-today/) - During the pandemic, WFH security and safety have become a priority. One way to reduce risk and ensure wellness is with an ergonomic audit.
- [Remote Salespeople: Tips to Maintain Client Relationships](https://blog.intermedia.com/salespeople-working-remotely-maintain-client-relationships/) - With travel coming to a halt, you may be concerned about how you’re going to maintain client relationships as a salesperson working remotely. Learn how here!
- [Guidance for Virtual Customer Engagement](https://blog.intermedia.com/guidance-for-customer-engagement-in-a-virtual-environment/) - Customer engagement in a virtual environment can be challenging. However, there are many ways to connect. Check out these tips.
- [Building a Remote Intern Hiring Program](https://blog.intermedia.com/building-a-remote-intern-hiring-program-that-works-for-you/) - Build a remote intern program for your company with these tips. Hiring remote interns helps your business and students get real-world experience.
- [Why Webinars Are Essential Marketing Tools](https://blog.intermedia.com/why-a-webinar-platform-is-an-essential-marketing-tool/) - With an unmatched ability to engage potential customers, a good webinar platform is a most effective tools in any marketer’s tool kit.
- [All You Need To Know About Email Hosting](https://blog.intermedia.com/all-you-need-to-know-about-email-hosting/) - If you want to set up or upgrade your email hosting, you can get lost among all the options. Review this guide that explains what you need to know.
- [New to the Cloud? Here’s What You Need to Know](https://blog.intermedia.com/new-to-the-cloud-heres-what-you-need-to-know/) - Is your business new to cloud computing? Wondering exactly what it is? Read this article to find out what you need to know if you’re new to the cloud.
- [Tips for Transitioning to a Modern Phone System](https://blog.intermedia.com/smooth-transition-cloud-business-phone-system/) - A step-by-step approach to getting the most out of your new cloud communications system—with a fast roll-out and zero downtime.
- [Essential Collaboration Apps for Businesses](https://blog.intermedia.com/5-essential-collaboration-apps-all-businesses-should-be-using/) - With the right collaboration apps, your teams can stay connected and productive from anywhere. Find out what collaboration tools to consider.
- [What Is a PBX Cloud Phone System?](https://blog.intermedia.com/what-is-a-pbx-cloud-phone-system-and-how-does-it-work/) - A PBX cloud phone system enables teams to make and receive calls from wherever. Learn how they work and how they can benefit your business.
- [8 Email Hosting Services for Reliability](https://blog.intermedia.com/8-email-hosting-services-that-keep-your-mails-flowing/) - Electronic mail remains an essential channel for business communication. Discover the pros and cons of the top email hosting services and which one is the best.
- [Move Your On-Premises Exchange to Cloud](https://blog.intermedia.com/5-reasons-move-on-premises-exchange-to-cloud/) - It can be a challenging and costly task to maintain the email server. Here are 5 reasons why it makes better business sense to move your email to the cloud.
- [Intermedia Archiving: Better Data Retention](https://blog.intermedia.com/email-protection-security-adds-new-capabilities-to-protect-clients/) - Intermedia has recently released some important new security features and enhancements to the Email Protection services we provide with Exchange and Office 365 email.
- [New Backup Service for Microsoft 365](https://blog.intermedia.com/new-backup-service-for-microsoft-365-protects-vulnerable-data/) - Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.
- [Why Add Cloud Backup — Now More Than Ever](https://blog.intermedia.com/why-add-cloud-backup-now-more-than-ever/) - Intermedia Backup for Microsoft 365 is a flexible, agile, and reliable solution that offers comprehensive data protection across the full Microsoft 365 tenant
- [Intermedia Unite™ Envision Partner Dashboard](https://blog.intermedia.com/add-more-value-with-the-intermedia-unite-envision-partner-dashboard/) - When Unite senses any type of problem – it notifies you, according to YOUR specifications. Simply decide which types of events you want to be notified of (negative trends or the number of poor connections.) Then, decide who should be notified.
- [Stand Out by White Labeling Solutions](https://blog.intermedia.com/cloud-communication-tools-for-the-restaurant-industry-improve-guest-satisfaction-and-employee-efficiency/) - Cloud communication tools for the restaurant industry can improve guest satisfaction and employee efficiency. Find out how.
- [Implementing UCaaS: Expectations vs. Reality](https://blog.intermedia.com/implementing-ucaas-expectations-vs-reality/) - Implementing UCaaS can be challenging without the proper support. Find out the potential differences between expectations and reality.
- [Better Customer Interactions with Envision](https://blog.intermedia.com/pearson-kelly-technology-owns-the-customer-relationship-and-finds-true-cloud-communications-partner-with-intermedia/) - Pearson-Kelly Technology has always been a customer-first organization. The solutions they provide to other businesses are vital and essential to their success.
- [Supporting UCaaS Partners' Customer Experience](https://blog.intermedia.com/how-we-support-ucaas-partners-to-improve-the-customer-experience/) - Learn how we support our UCaaS partners in multiple ways. Our collaboration with them leads to improving the customer experience.
- [Ways VOIP Phone Systems Save Money](https://blog.intermedia.com/the-top-5-ways-voip-business-phone-systems-can-save-small-businesses-big-money/) - VOIP phone systems can provide significant savings for small businesses on a tight budget while also giving your employees features and functionality that can increase their productivity and help them better serve your customers.
- [Why Cloud Phone Systems Are the Future](https://blog.intermedia.com/why-cloud-phone-systems-are-the-future/) - Cloud phone systems offer so many benefits to companies. Find out why they are the future of business communications.
- [Hybrid Work Models and How to Support Them](https://blog.intermedia.com/hybrid-work-models-and-how-to-support-them/) - Hybrid work models are a mix between remote and in-office. Find out how your organization can best meet the demands of society for work-life balance.
- [CMOs Should Choose the Communication Platforms](https://blog.intermedia.com/why-cmos-should-have-a-voice-in-choosing-communication-and-collaboration-platforms/) - When it comes to purchasing communication and collaboration platforms, CIOs shouldn’t be the only C-suite decision-makers. CMOs should have a voice too.
- [Guide to Small Business Phone Systems](https://blog.intermedia.com/the-ultimate-guide-to-small-business-phone-systems/) - Read the ultimate guide to small business phone systems to learn all about how to choose the best product for your company.
- [Interaction Analytics to Propel Your Business](https://blog.intermedia.com/interaction-analytics-uncover-analyze-and-act-on-insights-to-propel-your-business/) - You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option.
- [Call Center Solutions for SMB Success](https://blog.intermedia.com/7-call-center-solutions-for-small-business-success/) - Excellent customer service is key to business success, and call center solutions for small business operations can help. Discover seven must-have features.
- [ROI-Driven Guide to Call IVR Implementation](https://blog.intermedia.com/implementing-call-ivr-efficiently-an-roi-driven-guide/) - Every business expense should drive revenue and help you grow. Discover how to set up a call IVR that helps you reach your goals and satisfies your customers.
- [10 Reasons You Need a Cloud Call Center](https://blog.intermedia.com/10-reasons-you-need-a-cloud-call-center/) - Learn why a cloud call center from Intermedia provides your customer support and sales teams with a convenient platform that helps you drive revenue.
- [Top IVR Solutions to End Customer Service Woes](https://blog.intermedia.com/the-top-ivr-solutions-and-features-to-end-your-customer-service-woes/) - Excellent service can decide whether a customer stays loyal to your brand or goes somewhere else. Learn how IVR solutions can eliminate customer service woes.
- [ATS Communications Delivers Next-Gen UCaaS](https://blog.intermedia.com/creating-more-efficient-and-effective-customer-interactions-with-intermedia-contact-center-and-envision-analytics/) - As businesses increasingly rely on the Intermedia Contact Center platform to streamline and facilitate better customer care, the integration of Envision Analytics marks a significant leap forward in creating more insightful and enduring customer connections.
- [4 Customer Pain Points Businesses Must Address](https://blog.intermedia.com/4-customer-pain-points-every-business-needs-to-address/) - Addressing customer pain points is a priority for every business. Read the article for tips on how to solve them with technology and processes.
- [Optimizing the Customer Journey](https://blog.intermedia.com/how-to-optimize-the-customer-journey-touch-by-touch/) - Learn how to optimize the customer journey using technology. Delighting customers and being responsive are key to loyalty and retention.
- [7 Signs You Need an IVR Service Right Now](https://blog.intermedia.com/7-signs-you-need-an-ivr-service-right-now/) - Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.
- [The Pro Buyer's Guide to the Best IVR Platform](https://blog.intermedia.com/the-pro-buyers-guide-to-the-best-ivr-platform/) - An IVR platform can simplify things for businesses using a contact center by automating monotonous tasks and data collection. Discover other features here.
- [3 Best Practices to Reduce Customer Churn](https://blog.intermedia.com/3-best-practices-to-reduce-customer-churn/) - Losing customers is bad for business. Find out how to reduce customer churn and increase loyalty by following best practices.
- [Future of Customer Communication: 4 Channels](https://blog.intermedia.com/the-future-of-customer-communication-x-channels-and-approaches/) - To win in a customer-centric world, your business needs to stay at the forefront of customer communication. Here are 4 approaches and channels to consider.
- [Agent Workforce Optimization Guide](https://blog.intermedia.com/agent-workforce-optimization-the-step-by-step-guide/) - Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center.
- [Measuring First Call Resolution Stats](https://blog.intermedia.com/measuring-and-understanding-first-call-resolution-stats/) - Measuring first-call resolution stats and understanding them can drive key insights for your contact center. Learn about this metric in this article.
- [Scaling Healthcare Patient Communications](https://blog.intermedia.com/second-largest-healthcare-municipality-scaled-patient-communications/) - Intermedia shares a case study for how the second-largest healthcare municipality in the U.S. scaled their patient communications to battle COVID-19.
- [Modernizing Without Compromising Relationships](https://blog.intermedia.com/modernizing-businesses-without-compromising-customer-relationships-the-reseller-advantage/) - As businesses continue to embrace digital transformation, the demand for cloud communications solutions has skyrocketed, prompting many partners and resellers to reevaluate their sales strategies. Intermedia’s Patrick Sheehan spoke with UC Today's Editor in Chief, David Dungay, and explored the multiple ways partners can modernize their businesses without sacrificing valuable customer relationships to cloud providers.
- [Superior Digital Customer Experience](https://blog.intermedia.com/how-to-provide-a-superior-digital-customer-experience/) - Because more customer interactions happen online, businesses need to deliver a great digital customer experience. Find out how to enhance your online CX.
- [Cloud Communication Migration Pitfalls to Avoid](https://blog.intermedia.com/cloud-communication-migration-pitfalls-to-avoid/) - Watch out for these common cloud communication migration pitfalls when your company migrates to the cloud.
- [What Is Cloud Communications?](https://blog.intermedia.com/what-is-cloud-communications/) - Cloud communications is the delivery of enterprise-level functionality to streamline and manage all channels. Learn more here.
- [J.D. Power Certifies Intermedia for Support](https://blog.intermedia.com/3-times-jd-power-certifies-intermedia-exceptional-technical-support/) - We're excited to announce that once again, J. D. Power has certified Intermedia as delivering "Exceptional" technical support to our partners and customers. It's the third year in a row!
- [6 Team Building Activities for Remote Workers](https://blog.intermedia.com/6-awesome-team-building-activities-for-remote-workers/) - Without in-person interactions, employee bonding is difficult. That’s why remote working team building activities are so useful. Here are 6 you can try.
- [All You Need To Know About VoIP Phones](https://blog.intermedia.com/all-you-need-to-know-about-voip-phones/) - Do you know how VoIP phones can improve your business communications? Learn the essentials about these devices and how to set up a VoIP business line.
- [What Is a Phone Extension and How Does It Work?](https://blog.intermedia.com/what-is-a-phone-extension-and-how-does-it-work/) - Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia's informative blog.
- [Ensure Reliable Phone Service for Your Company](https://blog.intermedia.com/how-to-ensure-reliable-phone-service-for-your-company/) - Don’t let poor communications hold back your business. Find out how to ensure reliable phone service for your company.
- [What Is VoIP: Voice Over Internet Protocol](https://blog.intermedia.com/what-is-voip-a-guide-to-voice-over-internet-protocol/) - Voice over Internet Protocol is a phone system that allows businesses to communicate via the Internet. Discover how VoIP can work for your company.
- [Choosing Top Office Phone Providers: 10 Checks](https://blog.intermedia.com/how-to-choose-between-the-top-office-phone-providers-10-simple-checks/) - Telephone service has evolved from once being a monopoly to now offering countless choices. Use this handy guide to decide between office phone providers.
- [What Is a VoIP Phone & How Does It Work?](https://blog.intermedia.com/what-is-a-voip-phone-how-does-it-work/) - Discover the magic of VoIP phones in our informative blog post. Understand the technology, its benefits, and how it transforms communication with Intermedia.
- [Intermedia Wins the Frost & Sullivan 2018 Value Leadership Award](https://blog.intermedia.com/intermedia-wins-the-frost-sullivan-2018-north-american-price-performance-value-leadership-award/) - We’re pleased to be recognized by Frost & Sullivan with the Value Leadership Award for the exceptional value and performance offered by Intermedia Unite™.
- [What Is a PBX Phone System?](https://blog.intermedia.com/what-is-a-pbx-phone-system-and-how-does-it-work/) - Discover the essential guide to PBX phone systems! Uncover the meaning of PBX, explore different PBX systems, and learn the benefits of PBX phone systems.
- [5 Ways the Cloud Enables Business Communication](https://blog.intermedia.com/5-ways-the-cloud-enables-business-communication/) - Cloud business communications are changing the way work happens. Find out how significant the impact of the cloud has been.
- [What Is SIP Trunking?](https://blog.intermedia.com/what-is-sip-trunking/) - Ready to update your business phone system? SIP trunking may be the answer. Find out how it works and what the benefits are.
- [Public, Private, & Hybrid Cloud: Which Is Best?](https://blog.intermedia.com/public-private-or-hybrid-cloud-which-is-best/) - Cloud adoption is prevalent by businesses. However, there are three options. Explore the differences between public, private, and hybrid clouds.
- [5 Cloud Platform Features Every Business Needs](https://blog.intermedia.com/5-cloud-platform-features-every-business-needs/) - Operating communications in the cloud has become an essential component for many companies. Learn about the cloud platform features every business needs.
- [Best Phone System for Small Business](https://blog.intermedia.com/how-to-find-the-best-phone-system-for-your-small-business/) - A phone system for your small business is the centerpiece of your collaborative tools. Learn the essential details about selecting the correct platform.
- [Improve Customer Experience with Collaboration](https://blog.intermedia.com/want-to-improve-customer-experience-boost-employee-collaboration/) - The more engaged and better connected your employees, the more they can do for your customers. Find out how employee collaboration enhances CX.
- [The Definitive Guide to Online Phone Service](https://blog.intermedia.com/the-definitive-guide-to-online-phone-service/) - Many businesses believe that online phone service is now a necessity. Learn how unifying communications in a software service can benefit your organization.
- [Protect Against Robocalls](https://blog.intermedia.com/robocalls-are-more-pervasive-than-ever-learn-how-to-protect-your-organization/) - Though many safeguards have been put in place to keep email spam away, robocalls are becoming more prevalent than ever; some would call it an epidemic.
- [Irina Shamkova: CRN's Powerful Women](https://blog.intermedia.com/intermedias-svp-of-product-management-irina-shamkova-named-to-power-100-of-crns-most-powerful-women-of-the-channel-2019/) - Irina Shamkova, our SVP of Product Management, has been named not only one of CRN’s Women of the Channel list for 2019, but she’s also been named as one of the Power 100.
- [Uninterrupted Patient Care - Business Innovator](https://blog.intermedia.com/how-an-intermedia-healthcare-customer-kept-patient-care-uninterrupted/) - Learn how a healthcare company kept patient care uninterrupted even while shifting their entire work environment - Intermedia Business Innovators Series
- [Video Conferencing Security Best Practices](https://blog.intermedia.com/best-practices-for-secure-meetings-with-anymeeting/) - Read this blog to learn how to keep your meetings secure when using Intermedia AnyMeeting as a standalone service or with our Intermedia Unite® service.
- [New Intermedia Unite Auto Attendant](https://blog.intermedia.com/introducing-your-new-intermedia-unite-auto-attendant/) - The latest iteration of the Intermedia Unite Auto Attendant, rolling out to all of our customers over the next couple of months, was built on a brand-new platform. It has several enhancements that make it easier to use and make it more powerful than ever before.
- [Should You Become a Cloud PBX Phone Reseller?](https://blog.intermedia.com/should-you-become-a-cloud-pbx-phone-reseller/) - As a cloud PBX reseller, you can offer a high-value service to your customers. Find out what’s involved and how to get started.
- [Benefits of Cloud-Based Phone Systems](https://blog.intermedia.com/benefits-cloud-phone-system/) - Find out why your company can benefit from switching to cloud-based phone systems. They are essential to enabling accessibility from wherever you work.
- [The Ultimate Guide to VoIP Options for Small Business](https://blog.intermedia.com/the-ultimate-guide-to-voip-options-for-small-business-2/) - Thinking of upgrading to a cloud-based phone system? Learn about your options with this guide to VoIP for small business.
- [Video Conferencing: The Complete Guide](https://blog.intermedia.com/video-conferencing-the-complete-guide/) - Do you have the right video conferencing solution for your needs? Find out if the technology your business is using is adequate in this guide.Video conferencing has become an essential tool for professional communications. Learn how to make sound choices for how your company uses the technology.
- [The A to Z Guide to Hosted PBX Systems](https://blog.intermedia.com/the-a-to-z-guide-to-hosted-pbx-systems/) - If your company needs a way to keep your team connected, hosted PBX has become the gold standard. Find out more about the system and how it can benefit you.
- [Equipping Your Organization for Collaboration](https://blog.intermedia.com/organization-equipped-to-enable-work-collaboration/) - While hybrid or remote work environments may disrupt a team’s dynamics, it’s still possible to enable work collaboration with the right strategies and tools.
- [Does Your Business Need Cloud Phone Services?](https://blog.intermedia.com/does-your-business-need-cloud-phone-services/) - Learn why cloud phone services offer clear and reliable communications that help businesses facilitate internal collaboration and improve customer service.
- [Using Phone Metrics for Business Decisions](https://blog.intermedia.com/how-to-use-phone-metrics-to-make-better-business-decisions/) - Phone metrics can provide important insights to your business. Learn how to use them to improve decision-making for your company.
- [Why Your Business Needs Live Chat Support](https://blog.intermedia.com/6-reasons-why-your-business-should-offer-live-chat-support/) - Customers are adopting new ways to communicate with companies. Live chat support in your contact center is a channel worth offering.
- [Cloud-Based Call Center Phone Systems](https://blog.intermedia.com/the-ins-and-outs-of-cloud-based-call-center-phone-systems/) - Find out how a cloud-based call center can help you provide the best possible customer service with advanced features that also save you time and money.
- [Secrets of a Customer-Centric Organization](https://blog.intermedia.com/5-secrets-of-building-a-customer-centric-organization/) - Find out the secrets of building a customer-centric organization and why doing so gives your business an advantage.
- [The Ins and Outs of IVR Voice Recognition](https://blog.intermedia.com/the-ins-and-outs-of-ivr-voice-recognition/) - IVR voice recognition software helps you deliver a seamless experience to your customers. Discover how easy it is to bring IVR to your contact center today.
- [Owning Your Customer Relationships](https://blog.intermedia.com/the-importance-of-owning-your-customer-relationships/) - Find out how you can own your customer relationships when you partner with Intermedia. As a UCaaS and CCaaS reseller, you can provide an excellent CX.
- [5 Top VoIP Apps Compared](https://blog.intermedia.com/5-top-voip-apps-compared/) - If your business wants to benefit from cloud telephony, you’ll need a VoIP app. Let’s look at the best VoIP apps available.
- [Guide to Cloud-Based Calling Services](https://blog.intermedia.com/a-primer-on-cloud-based-calling-and-voice-services-2/) - If you need a business phone system, cloud-based calling is the best solution for your team. Learn how this technology works and how to find the right provider.
- [Remote Work Is Here to Stay: What Lies Ahead for Businesses Tomorrow?](https://blog.intermedia.com/remote-work-is-here-to-stay-what-lies-ahead-for-businesses-tomorrow/) - The new normal has settled in on the business world and workers have shifted to work from home mode. What is the future of remote work? Find out here!
- [How UCaaS Enables Greater Employee Mobility](https://blog.intermedia.com/how-ucaas-enables-greater-employee-mobility/) - The idea of flexible work has become a competitive advantage in business. This flexibility facilitates employee mobility, supported by technology. Learn more!
- [6 Tips for New UCaaS Resellers](https://blog.intermedia.com/6-tips-for-new-ucaas-resellers/) - New UCaaS resellers can take these tips to promote the new offering, upsell to existing customers, and attract new customers.
- [8 Top UCaaS Features That Boost Productivity](https://blog.intermedia.com/8-top-ucaas-features-that-boost-productivity/) - Using UCaaS for productivity is a smart technology investment. Find out how these tools boost employee productivity and improve workflows.
- [Finding the Best Business Email Service](https://blog.intermedia.com/9-things-to-look-for-to-find-the-best-business-email-service-for-your-organization/) - Email is critical for commerce, so you should have a platform that integrates well with your operations. Discover how to get the best business email service.
- [Healthcare Email Encryption Best Practices](https://blog.intermedia.com/healthcare-email-encryption-best-practices/) - Healthcare email security is a mandate of HIPAA. Every healthcare entity should review these important healthcare email encryption best practices.
- [Why Should You Archive Your Email?](https://blog.intermedia.com/why-should-you-archive-your-email/) - Although every business relies on email, many organizations don’t have a plan in place to safeguard the information that is communicated via email.
- [Email Archiving Features for Digital Age](https://blog.intermedia.com/email-archiving-features-your-business-needs-in-the-digital-age/) - Find out what features to look for when choosing an email archiving service so that you can experience total peace of mind.
- [The How and Why of Conducting Virtual Meetings](https://blog.intermedia.com/the-how-and-why-of-conducting-virtual-meetings/) - Get tips and ideas for conducting virtual meetings in this post. By applying these best practices, participants can collaborate better.
- [5 Cloud Communication Myths Debunked](https://blog.intermedia.com/5-cloud-communication-myths-debunked/) - Interested in adopting cloud-based tools for your business? Gain clarity on what they can and cannot do by checking out these cloud communication myths.
- [How to Look Professional on Video Calls](https://blog.intermedia.com/how-to-look-great-on-video-call/) - Intermedia shares 9 tips to look great on video conference calls so you can be professional, even when you are working from home.
- [AI Powers Intermedia's Communications](https://blog.intermedia.com/cloud-business-phone-system-keeps-small-businesses-better-connected/) - A cloud business phone system provides employees with the flexibility and mobility they need to be productive, while also allowing them to collaborate and communicate with their colleagues in real-time.
- [Timing Was Key for Essential Manufacturer](https://blog.intermedia.com/timing-manufacturer-essential-covid-19/) - How do you adhere to COVID-19 restrictions and protect your employees while providing them with tools to stay connected and productive no matter where they were working from?
- [Unite Rooms: Enhanced Video Conferencing](https://blog.intermedia.com/introducing-unite-rooms-enhanced-video-conferencing-designed-for-the-ever-changing-work-environment/) - Explore Unite Rooms, a new feature of the Intermedia UCaaS product. Unite Rooms helps bridge the gap between in-office and remote attendees.
- [The 9 Must-Have Tools for Remote Working](https://blog.intermedia.com/9-must-have-tools-for-remote-working/) - Are you empower with the right toolkit to work from home? We cover the essential remote work tools as well as some tools you might not have considered yet.
- [How Many Video Meetings Is Too Much?](https://blog.intermedia.com/how-many-video-meetings-is-too-much/) - Learn how to use video conferencing time limits to prevent online meeting overload at your company.
- [Why Video Conferencing Is More Productive than In-Person Meetings](https://blog.intermedia.com/why-video-conferencing-is-more-productive-than-in-person-meetings/) - Virtual meetings encourage better engagement and collaboration. See why video conferencing can deliver a more productive atmosphere for working together.
- [How Video Conferencing Boosts Productivity](https://blog.intermedia.com/how-video-conferencing-tools-increase-productivity/) - With video conferencing tools, employees can stay productive from anywhere. Learn how technology enables teams to accomplish more and to innovate.
- [Video Conferencing Is the New Email](https://blog.intermedia.com/video-conferencing-is-the-new-email/) - Without in-person meetings, businesses are relying heavily on video conferencing. Find out why video is starting to replace email in the workplace.
- [Help Customers Plan for Ransomware Attacks](https://blog.intermedia.com/partners-are-you-helping-customers-plan-for-ransomware/) - Ransomware attacks are a threat all businesses face. As an IT provider, are you doing enough to help your customers keep their data safe?
- [UCaaS Partnerships Made Easy](https://blog.intermedia.com/ucaas-partnerships-made-easy/) - Businesses looking to expand their communication offerings should find an easy, simple UCaaS partner. Find out how Intermedia creates great partnerships.
- [How to Grow Your Business as a UCaaS Provider](https://blog.intermedia.com/grow-your-msp-ucaas-business/) - IT resellers can take advantage of the ongoing demand for cloud telephony by partnering with the right UCaaS vendor. Find out what to look for in a partnership.
- [What Are Call Queues and How Do They Work?](https://blog.intermedia.com/what-are-call-queues-and-how-do-they-work/) - What are call queues and how do they work? Learn why they are a critical feature for any contact center that wants to better serve customers.
- [Effective Communication in Healthcare](https://blog.intermedia.com/are-your-healthcare-communications-ready/) - For effective communication in healthcare, providers are quickly reconfiguring their communications to address the new normal. Are your systems ready?
- [How Secure Is CCaaS?](https://blog.intermedia.com/how-secure-is-ccaas/) - CCaaS enables organizations to better serve their customers. But what about security concerns? How secure is cloud-based contact center software?
- [CCaaS for Small Business: Utopia or Reality?](https://blog.intermedia.com/ccaas-for-small-business-utopia-or-reality/) - Is CCaaS, contact center as a service, right for small businesses? Learn about the advantages of this technology platform, no matter your company size.
- [How to Choose the Right UCaaS Provider](https://blog.intermedia.com/how-to-choose-the-right-ucaas-provider/) - Find out how to choose the best UCaaS provider for your company. With these tips and considerations, you’ll select the best match.
- [3 Ways UCaaS Supports Business Goals](https://blog.intermedia.com/3-ways-ucaas-supports-business-goals/) - Companies are thriving thanks to UCaaS. Take a look at the UCaaS business case and discover how this solution can help you achieve business goals.
- [The Business Case for UCaaS](https://blog.intermedia.com/the-business-case-for-ucaas/) - UCaaS delivers effective communication and collaboration tools. Learn how the business case for UCaaS is evident in the value it creates.
- [Why Healthcare Needs UCaaS Solutions](https://blog.intermedia.com/why-healthcare-needs-ucaas-solutions-for-better-collaboration/) - Find out why healthcare needs UCaaS solutions to facilitate better collaboration. Through a secure platform, teams can more easily communicate.
- [UCaaS vs. On-Premises: What's Best?](https://blog.intermedia.com/ucaas-vs-on-premises-what-works-best-for-modern-businesses/) - Learn about the differences between UCaaS vs. on-premises and determine what works best for modern businesses in this post.
- [7 Reasons Why Your SMB Needs to Adopt UCaaS](https://blog.intermedia.com/7-reasons-why-your-smb-needs-to-adopt-ucaas/) - SMBs need technology tools to communicate and collaborate. Find out why they should adopt UCaaS to do this more effectively.
- [Intermedia Raises Bar with AI Guardian](https://blog.intermedia.com/intermedia-raises-the-bar-for-email-security-with-ai-guardian/) - Having the right email protection in place is crucial to protecting your business against increasingly more sophisticated BEC attempts.
- [Protect Your Employees Against Vishing](https://blog.intermedia.com/protect-your-employees-against-vishing/) - Learn how to protect your employees against vishing or voice phishing. With awareness and technology, you can avoid these scams.
- [Security Checklists Can Save You from Breach](https://blog.intermedia.com/security-checklists-for-employees-awareness-can-save-you-from-a-breach/) - Using security checklists for employees can help protect your business from a data loss incident. Find out what steps to take.
- [6 Webinar Trends Every Company Should Consider](https://blog.intermedia.com/6-webinar-trends-every-company-should-consider/) - Webinars have been an important marketing tool for years. Take a look at what other brands are doing to help inspire your company’s webinar strategy.
- [Boost Teamwork in SMBs with Remote Employees](https://blog.intermedia.com/4-ways-to-boost-teamwork-in-smbs-with-remote-employees/) - Be proactive to keep your remote employees engaged. Here are four virtual ways to boost teamwork that you can try.
- [Cloud Backup vs. Storage vs. Synching](https://blog.intermedia.com/cloud-solutions-cloud-backup-vs-cloud-storage-vs-cloud-synching/) - The Cloud offers too many pros to businesses and enterprises not to use it. But, the reality is that making the digital leap to cloud solutions can get a little messy.
- [Sustaining Business in an Uncertain World](https://blog.intermedia.com/sustaining-business-in-an-uncertain-world/) - When COVID-19 arrived, the business world had to pivot instantly. With the world starting to re-open, what happens now?
- [Do Polls in Webinars Increase Engagement?](https://blog.intermedia.com/do-polls-in-webinars-increase-engagement/) - When your audience is engaged, you know your webinar was a success. One of the best ways to boost engagement is to make your webinar interactive.
- [Keeping Employees Engaged Virtually](https://blog.intermedia.com/keep-employees-engaged-productive-in-virtual-environment/) - An engaged employee is a productive and motivated employee. The strategy will need a revision to ensure you can keep engagement levels similar to pre-pandemic.
- [Optimize Remote Worker Productivity](https://blog.intermedia.com/5-ways-to-optimize-remote-worker-and-employee-productivity/) - Enhancing employee performance in a standard office setting is already a tough job on its own. Find out how you can optimize remote employee productivity.
- [Should Your Business Offer Flexible Work Arrangements Permanently?](https://blog.intermedia.com/should-your-business-offer-flexible-work-arrangements-permanently/) - A lot of companies are considering flexible work arrangements post-pandemic. Should yours? Discover the pros and cons of making remote work permanent.
- [On-Premises Phone Systems vs. Cloud Phone Systems](https://blog.intermedia.com/on-premise-phone-systems-vs-cloud-phone-systems-which-is-best-suited-for-your-business-2/) - Looking to invest in a telephone communication system to improve your customer service? Check out this on-premise phone systems vs. cloud phone systems guide.
- [4 Reasons Cloud Storage Optimizes Business](https://blog.intermedia.com/4-reasons-cloud-storage-can-optimize-your-business/) - For fledgling startups and international enterprise-level organizations alike, cloud storage offers key business advantages.
- [How to Modernize Your On-Premises Phone System](https://blog.intermedia.com/how-to-modernize-your-on-premises-phone-system/) - Learn how to modernize your on-premises phone system by adopting a cloud-based solution that doesn’t limit usability and access.
- [Deciding on VoIP Phone Systems for SMBs](https://blog.intermedia.com/how-to-decide-which-voip-phone-systems-for-a-small-business-are-best-for-you/) - The new standard for professional communications is VoIP phone systems for small business teams. Learn which functions and features you need in a business line.
- [The Newest Webinar Platform Features](https://blog.intermedia.com/the-newest-webinar-platform-features/) - Webinars are the communication and engagement tool of the future. To communicate effectively, you’ll need to use the latest webinar platform features available.
- [8 Signs Your Small Business Is Ready for VoIP](https://blog.intermedia.com/8-signs-your-small-business-is-ready-for-voip/) - VoIP (voice over IP) adoption by small businesses can drive many advantages. Explore VoIP benefits for small business in this post.
- [How Cloud Data Revolutionizes Marketing](https://blog.intermedia.com/how-cloud-based-data-is-revolutionizing-marketing/) - Cloud-based data can be valuable for an organization, especially its marketing team. Learn how it’s revolutionizing how companies market.
- [Webinars for Effective Employee Engagement](https://blog.intermedia.com/why-webinars-are-an-effective-tool-for-employee-engagement/) - Are webinars effective for training employees? Find out how employee training webinars can boost engagement and streamline onboarding.
- [Thrive in the New Work Normal](https://blog.intermedia.com/the-old-way-of-work-isnt-coming-back-heres-how-to-thrive-in-the-new-normal/) - The new business normal is here. Flexible and hybrid work models are now the standard. Learn how your business can thrive in changing times.
- [8 Features for High-Level Webinars](https://blog.intermedia.com/8-features-you-need-for-high-level-webinar-presentations/) - To ensure high impact for your webinar presentations, you’ll need a solution with these helpful features. Find out which ones make the most impact.
- [Protecting Against Phone Fraud](https://blog.intermedia.com/heres-how-intermedia-protects-against-phone-fraud/) - Learn how Intermedia protects against and prevents phone fraud. With a robust set of security features, you can mitigate phone fraud.
- [Are Cloud Communications Right for SMBs?](https://blog.intermedia.com/are-cloud-communications-right-for-your-small-business/) - Explore how cloud communications for small businesses can deliver benefits for users regarding productivity and reduce costs for companies.
- [Remote Work Success and Executive Embrace](https://blog.intermedia.com/recent-surveys-find-remote-work-successful-executives-embracing-it/) - Is remote work successful? Let’s look at what employees and managers think about the future of work and how employers are getting ready for it.
- [The Complete Guide to Cloud-Based Phone Systems](https://blog.intermedia.com/the-complete-guide-to-cloud-based-phone-systems/) - Learn all you need to know about cloud-based phone systems and how they can improve your business operations and save you money.
- [What’s the Best Cloud Storage for Business?](https://blog.intermedia.com/whats-the-best-cloud-storage-for-business/) - Cloud usage is a critical technology strategy for companies. Cloud storage for business presents many advantages. Find out which is the best for you.
- [Work from Home Creates New Opportunities](https://blog.intermedia.com/4-insightful-ways-work-from-home-creates-new-opportunities-and-drives-innovation/) - The work from home era is creating new opportunities for and driving innovation for many companies. Find out how.
- [Is Work From Home Working Out for SMBs?](https://blog.intermedia.com/is-work-from-home-working-out-for-smbs/) - Thinking of enabling employees to work from home? In small business environments, WFH can be a great success. Find out how.
- [Why the Cloud Is Key to Digital Transformation](https://blog.intermedia.com/why-the-cloud-is-at-the-center-of-digital-transformation/) - At this stage in the digital era, the cloud and digital transformation go hand in hand. Find out why the cloud is so vital to transformation.
- [Set Boundaries When Working from Anywhere](https://blog.intermedia.com/how-to-set-up-boundaries-when-working-from-anywhere/) - Technology has enabled remote teams and today’s mobile workforce to work from anywhere, but this mode of working requires establishing boundaries.
- [5 Tips for First-Time Cloud Users](https://blog.intermedia.com/5-tips-for-first-time-cloud-users/) - With cloud adoption soaring, first-time cloud users may have questions and concerns. We’ve put together some vital tips to help you migrate with ease.
- [Work from Wherever: Business Evolution](https://blog.intermedia.com/work-from-wherever-is-the-next-evolution-in-business/) - Learn about why work from wherever is the next evolution in business with thoughts and insights from Intermedia CMO Scott Anderson.
- [What the Future of Remote Work Looks Like](https://blog.intermedia.com/what-the-future-of-remote-work-looks-like/) - As the world evolves the way it works, the future of remote working will continue to transform. Here are some predictions of what it may look like.
- [Overcoming Digital Transformation Challenges](https://blog.intermedia.com/7-digital-transformation-challenges-leaders-need-to-overcome/) - Digital transformation challenges keep businesses from evolving, scaling, and growing. Find out how to overcome them in this post.
- [9 Tips for Working at Home Effectively](https://blog.intermedia.com/9-tips-for-working-at-home-effectively/) - Working remote is now part of the norm. Whether you’re doing it every day or a few times a week, you’ll appreciate these working from home tips.
- [Choosing a Cloud Solutions Provider](https://blog.intermedia.com/3-factors-cloud-solutions-provider/) - To get the most out of your cloud IT, it’s important to work with the right provider. Here’s what you should look for in a cloud solution provider.
- [What Is Email Security and Why Should You Care?](https://blog.intermedia.com/what-is-email-security-and-why-should-you-care/) - Get the basics on email security, including best practices and guidelines. Learn what features you need to ensure the security of your data.
- [Is Office Work an Outdated Job Approach?](https://blog.intermedia.com/is-working-from-office-an-outdated-way-of-doing-your-job/) - With the new shift to hybrid working, many think working from an office is an outdated way to do your job. Find out if this is true.
- [CCaaS Enhances Customer Service](https://blog.intermedia.com/how-ccaas-takes-customer-service-to-the-next-level/) - CCaaS and customer service go hand-in-hand. Find out how a modern contact center solution enables better customer service.
- [5 Tips for SMB Business Continuity](https://blog.intermedia.com/business-continuity-in-the-new-business-normal-5-tips-for-smbs/) - Resiliency is now a top priority for SMBs. Use these business continuity tips to help your organization thrive in the new normal.
- [Guide to Cloud-Based Phone Services](https://blog.intermedia.com/how-cloud-communications-ucaas-can-open-the-door-into-managed-it-for-copier-dealers/) - UCaaS enables you to offer your customers a reliable, feature-rich communica­tions platform that can be the mainstay of flexible hybrid and remote offices, today and in the future.
- [Switch to Cloud-Based Phone Systems](https://blog.intermedia.com/how-much-data-do-voip-services-use-everything-you-should-know-about-voip-bandwidth-requirements/) - VoIP communications rely on your internet bandwidth for smooth service. Find out how much data you need to avoid poor call quality or service interruptions. VoIP communications rely on your internet bandwidth for smooth service. Find out how much data you need to avoid poor call quality or service interruptions.
- [FBI Warns of New Remote Work Attacks](https://blog.intermedia.com/fbi-warning-attacks-targeting-new-hires-remote-workers/) - Intermedia discourages our employees and new hires from posting announcements on social media that could make them a target, and we suggest you do the same and make them aware of this potential threat.
- [Guide to Cloud-Based Calling Services](https://blog.intermedia.com/a-primer-on-cloud-based-calling-and-voice-services/) - If you need a business phone system, cloud-based calling is the best solution for your team. Learn how this technology works and how to find the right provider.
- [Security Questions for Email Providers](https://blog.intermedia.com/8-security-questions-to-ask-secure-email-providers/) - The increasing sophistication of hackers and malware makes secure email providers essential for businesses. Learn eight vital questions to ask your vendor.
- [Businesses Switch to VoIP Phone Systems](https://blog.intermedia.com/businesses-are-cutting-the-cord-with-on-prem-phone-systems-and-making-the-switch-to-voip/) - VoIP uses the power of the internet to make and receive calls. This makes it easier to stay connected, no matter where you are in the world.
- [All About Using an Internet Phone System](https://blog.intermedia.com/all-you-need-to-know-about-using-an-internet-phone-system/) - The internet is well-suited to communicating through written text, but how good is it for voice calls? Learn key pointers about using an internet phone system.
- [Switching to Cloud Phone Systems is Easy](https://blog.intermedia.com/why-switching-from-an-on-prem-business-phone-system-to-the-cloud-is-easier-than-you-think/) - The benefits of switching from an on-premises business phone system to the cloud are vast – from cost savings to mobility to scalability to a number of additional features, to reliability, security, and more. But you’ve become so accustomed to using an on-prem system, you may think that dealing with its many limitations is a
- [Intermedia Unite® Again Selected as PC Magazine Editors’ Choice Winner](https://blog.intermedia.com/intermedia-unite-again-selected-as-pc-magazine-editors-choice-winner-rating-is-top-among-ucaas-providers/) - The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award.
- [Business Leadership Lessons from Football](https://blog.intermedia.com/3-business-leadership-lessons-we-can-all-learn-from-football/) - As we gear up for the Super Bowl, I’ve spent time reflecting on three of the most valuable business leadership lessons I’ve learned from football, shaped by the words of some of the game’s all-time greats.
- [Why Small Business VoIP System Makes Sense](https://blog.intermedia.com/why-a-small-business-voip-system-makes-sense-for-you/) - Small business VoIP systems are the answer to any growing company’s communications needs. Discover the many ways this technology is superior to landline phones.
- [10 Conference Calling Features to Check Out](https://blog.intermedia.com/10-conference-calling-services-you-should-check-out/) - Conference calling is now essential for businesses that want to communicate effectively. Discover the services your conferencing software must provide.
- [Intermedia Debuts Easy-IVR for Interactions](https://blog.intermedia.com/intermedia-debuts-easy-ivr-an-intuitive-simple-way-to-optimize-customer-interactions/) - Intermedia releases its newest contact center feature, Easy-IVR. It’s an intuitive, wizard-like tool approach to setting up Interactive Voice Response.
- [Exchange Email Environment: Tips for Security](https://blog.intermedia.com/exchange-email-environment-top-tips-for-security/) - Exchange email is critical for modern business communication. It also delivers enhanced security. Check out these top tips for secure Exchange email.
- [Building Cloud Communications Infrastructure](https://blog.intermedia.com/how-to-build-a-functional-cloud-communications-infrastructure/) - Learn how to build a cloud communications infrastructure and why doing so can benefit your business and employees in this post.
- [Why Businesses Switch to Cloud Phone Systems](https://blog.intermedia.com/from-clunky-to-cloud-why-businesses-are-making-the-switch-to-cloud-based-business-phone-systems/) - While traditional on-premises business phone systems may have been the norm in the past, cloud-based VoIP systems offer greater flexibility, cost-effectiveness, and advanced features that can benefit businesses of all sizes.
- [File Sharing in the Cloud: All You Need to Know](https://blog.intermedia.com/file-sharing-in-the-cloud-everything-you-need-to-know/) - Find out all the details on cloud file sharing and why it delivers so many benefits to your company, including productivity and increased security.
- [Does Your Company Have a Virtual Water Cooler?](https://blog.intermedia.com/does-your-company-have-a-virtual-water-cooler/) - Remote teams can benefit from a virtual water cooler. Find out what it is and why your company should have one.
- [What Is Cloud Storage and How Does It Work?](https://blog.intermedia.com/what-is-cloud-storage-and-how-does-it-work/) - What is cloud storage? Find out how using the cloud to store files can help your business – and how to do it securely.
- [The Quick Guide to Voicemail Transcription](https://blog.intermedia.com/the-quick-guide-to-voicemail-transcription/) - Voicemail transcription is a great feature to have for cloud-based phone systems. Find out how it works and the benefits it provides.
- [How to Record a Webinar: A Quick Guide](https://blog.intermedia.com/how-to-record-a-webinar-a-quick-guide/) - Webinars are powerful marketing tools. They’re also helpful for training and instruction. Find out how to record a webinar yourself.
- [Switch to Cloud-Based Phone Systems and Reap These Benefits](https://blog.intermedia.com/switch-to-cloud-based-phone-systems-and-reap-these-benefits/) - Upgrading to cloud-based phone systems can provide your company with substantial benefits. It’s time to ditch your legacy phone system. Learn why!
- [And the Award Goes to…](https://blog.intermedia.com/and-the-award-goes-to/) - Yes, Hollywood may have its red carpets and acceptance speeches, but we have our own version of stardom right here at Intermedia. Though we won’t bore you with, “What are you wearing?”, we are rolling out the virtual red carpet to shine the spotlight on the recent awards and recognition we have been honored to
- [New Study Finds More Than Half of U.S. SMB Owners Believe Working Remotely is Here to Stay Post-Pandemic](https://blog.intermedia.com/study-finds-half-smb-owners-believe-working-remotely-is-here-to-stay/) - A new study from Intermedia finds more than half of U.S. SMB owners (250 Surveyed) believe working remotely is here to stay post-pandemic. Read more!
- [Top 10 Tips for Working at Home Effectively](https://blog.intermedia.com/top-10-tips-for-working-at-home-effectively/) - With recent events, a lot of people are working from home for the very first time. We've boiled down the top 10 most important working from home tips here.
- [7 Ways to Promote Your Webinar](https://blog.intermedia.com/7-ways-to-promote-your-webinar/) - Webinars are great for sparking engagement and building trust in your brand. Find out how to promote a webinar with these proven tips.
- [What Are the Advantages of Cloud Storage?](https://blog.intermedia.com/what-are-the-advantages-of-cloud-storage/) - Is your business leveraging the cloud? Here’s a look at the advantages of cloud storage and why considering it is a must for thriving in the new normal.
- [Get Started with Cloud Software: Your Checklist for Hosting an Impactful Webinar](https://blog.intermedia.com/get-started-with-cloud-software-your-checklist-for-hosting-an-impactful-webinar-2/)
- [Remote Work - Be There Without Being There](https://blog.intermedia.com/remote-work-be-there-without-being-there/) - The advent of new, affordable communications solutions over the past several years has helped to usher in a new era of the way people work. Learn more here!
- [How to Manage Live Attendee Chat During Webinars](https://blog.intermedia.com/how-to-manage-live-attendee-chat-during-webinars/) - Webinars are great for sharing knowledge and connecting with your audience. Need best practices for live attendee chat during webinars? We’ve got some tips.
- [Preparing for the New Normal in Business](https://blog.intermedia.com/preparing-for-the-new-normal-in-business/) - Increased remote working and the need to ensure flexible and adaptive communications isn’t a temporary COVID-19 problem. It’s the new normal in business.
- [Integrate Live Q&As into Your Webinar](https://blog.intermedia.com/integrate-live-qas-into-your-webinar/) - Marketing and sales leaders say webinars are great lead generation tools. Integrating live Q&As into your webinar is key to hold your participants’ attention.
- [Are Your Emails HIPAA Compliant?](https://blog.intermedia.com/hipaa-compliant-emails/) - Ideally, your email exchange provider will offer a portfolio of communication tools. Integrating all your communications and file sharing into one HIPAA compliant environment makes things less cumbersome for you.
- [Worried About Data Breaches? Encrypt Emails](https://blog.intermedia.com/worried-about-data-breaches-encrypt-emails/) - It’s important to encrypt emails to prevent hackers from accessing sensitive information. Here’s a look at how encryption can protect your data.
- [Work from Wherever Better with Intermedia](https://blog.intermedia.com/work-from-wherever-better-with-intermedia/) - Intermedia announces a new approach to work for companies, providing the best tools that allow employees to work from wherever better. Find out more today.
- [Cloud Communications Tips for First Time Users](https://blog.intermedia.com/cloud-communications-tips-for-first-time-users/) - First-time users of the cloud can experience lots of advantages. Check out these cloud communication tips, which are helpful for a new audience.
- [Is the Cloud Really Safe?](https://blog.intermedia.com/is-the-cloud-really-safe/) - The cloud offers many advantages for companies. But many wonder, is using the cloud safe? Read the post to find out how the cloud stacks up on security.

## Pages

- [Home](https://blog.intermedia.com/)
- [Search](https://blog.intermedia.com/search/)

## Categories

- [Compliance](https://blog.intermedia.com/category/business-interest/compliance/)
- [Services](https://blog.intermedia.com/category/services/) - Intermedia’s suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.
- [Onboarding & Migration](https://blog.intermedia.com/category/business-interest/onboarding-migration/)
- [Business interest](https://blog.intermedia.com/category/business-interest/) - Information about various business topics that impact specific audiences like service providers, VARs, MSPs, and regulated companies.
- [Security](https://blog.intermedia.com/category/business-interest/security/)
- [Support](https://blog.intermedia.com/category/business-interest/support/)
- [Microsoft 365](https://blog.intermedia.com/category/services/microsoft-365-services/)
- [Unified Communications](https://blog.intermedia.com/category/services/unified-communications/)
- [Contact Center](https://blog.intermedia.com/category/services/contact-center/)
- [All](https://blog.intermedia.com/category/all/) - You are viewing all posts from all categories. Use the filters above to limit results to a specific topic.
- [Moving to the Cloud](https://blog.intermedia.com/category/business-interest/moving-to-cloud/) - Moving to the Cloud from on-premises environments
- [Partners](https://blog.intermedia.com/category/partners/) - Information for our partners about our products and partnership program
- [Service Providers](https://blog.intermedia.com/category/partners/service-providers/) - Information for service providers who are interested in selling Intermedia solutions
- [Archiving](https://blog.intermedia.com/category/services/archiving/)
- [Industry solutions](https://blog.intermedia.com/category/industry-solutions/) - Learn how Intermedia solutions can help companies in specific industries handle security, compliance, employee productivity, and customer experience more effectively.
- [Healthcare](https://blog.intermedia.com/category/industry-solutions/healthcare/)
- [Financial Services](https://blog.intermedia.com/category/industry-solutions/financial/)
- [Legal Services](https://blog.intermedia.com/category/industry-solutions/legal/)
- [Retail](https://blog.intermedia.com/category/industry-solutions/retail/)
- [K-12 Education](https://blog.intermedia.com/category/industry-solutions/k-12-education/)
- [Higher Education](https://blog.intermedia.com/category/industry-solutions/higher-education/)
- [Auto Dealers](https://blog.intermedia.com/category/industry-solutions/automotive/)
- [Logistics & Transportation](https://blog.intermedia.com/category/industry-solutions/logistics-transport/)
- [Reliability](https://blog.intermedia.com/category/business-interest/reliability/)
- [Awards](https://blog.intermedia.com/category/business-interest/awards/)
- [Employees](https://blog.intermedia.com/category/business-interest/employees/)
- [AI](https://blog.intermedia.com/category/services/ai/)
- [Exchange Email](https://blog.intermedia.com/category/services/exchange-email/)
- [Business Phone Service](https://blog.intermedia.com/category/services/business-phone/)
- [Email Security](https://blog.intermedia.com/category/services/email-security/)
- [Teams integration](https://blog.intermedia.com/category/services/teams-integration/)
- [Business Communications](https://blog.intermedia.com/category/business-interest/business-communications/)
- [Customer Experience](https://blog.intermedia.com/category/business-interest/customer-experience/)
- [AI Capabilities](https://blog.intermedia.com/category/business-interest/ai-capabilities/)
- [Email and Productivity](https://blog.intermedia.com/category/business-interest/email-and-productivity/)
- [Microsoft solutions](https://blog.intermedia.com/category/business-interest/microsoft-solutions/)

## Tags

- [Cloud](https://blog.intermedia.com/tag/cloud/)
- [Microsoft](https://blog.intermedia.com/tag/microsoft/)
- [IT](https://blog.intermedia.com/tag/it/)
- [SMB](https://blog.intermedia.com/tag/smb/)
- [unified communications](https://blog.intermedia.com/tag/unified-communications/) - Intermedia offers the first hosted unified communications (UC) service designed specifically for small- and medium-sized businesses (SMBs). Called hosted Unison, the service combines telephony, email, instant messaging and more into a single service delivered over the Internet. The service is based on proprietary technology from Unison, a software development company specializing in unified communications, and combines technology and services built specifically for small businesses to create a cost effective, easy-to-manage communications offering that mirrors UC offerings available for large companies.
- [migration](https://blog.intermedia.com/tag/migration/)
- [business communications](https://blog.intermedia.com/tag/business-communications/)
- [hosted PBX](https://blog.intermedia.com/tag/hosted-pbx/)
- [VoIP](https://blog.intermedia.com/tag/voip/)
- [Integration](https://blog.intermedia.com/tag/integration/)
- [hosted VoIP](https://blog.intermedia.com/tag/hosted-voip/)
- [channel program](https://blog.intermedia.com/tag/channel-program/)
- [productivity](https://blog.intermedia.com/tag/productivity/)
- [system administration](https://blog.intermedia.com/tag/system-administration/)
- [collaboration](https://blog.intermedia.com/tag/collaboration/)
- [archiving](https://blog.intermedia.com/tag/archiving/)
- [healthcare](https://blog.intermedia.com/tag/healthcare/)
- [admins](https://blog.intermedia.com/tag/admins/)
- [users](https://blog.intermedia.com/tag/users/)
- [partners](https://blog.intermedia.com/tag/partners/)
- [ransomware](https://blog.intermedia.com/tag/ransomware/)
- [white label cloud](https://blog.intermedia.com/tag/white-label-cloud/)
- [checklist for hosting a webinar](https://blog.intermedia.com/tag/checklist-for-hosting-a-webinar/)
- [white label communications](https://blog.intermedia.com/tag/white-label-communications/)
- [white label hosted voip](https://blog.intermedia.com/tag/white-label-hosted-voip/)
- [white label phone system](https://blog.intermedia.com/tag/white-label-phone-system/)
- [white label voip providers](https://blog.intermedia.com/tag/white-label-voip-providers/)
- [customer calling software](https://blog.intermedia.com/tag/customer-calling-software/)
- [white label VoIP app](https://blog.intermedia.com/tag/white-label-voip-app/)
- [sip trunking](https://blog.intermedia.com/tag/sip-trunking/)
- [enterprise contact center solutions](https://blog.intermedia.com/tag/enterprise-contact-center-solutions/)
- [IVR](https://blog.intermedia.com/tag/ivr/)
- [Interactive Voice Response](https://blog.intermedia.com/tag/interactive-voice-response/)
- [customer service](https://blog.intermedia.com/tag/customer-service/)
- [call hotline](https://blog.intermedia.com/tag/call-hotline/)
- [secure email providers](https://blog.intermedia.com/tag/secure-email-providers/)
- [email security](https://blog.intermedia.com/tag/email-security/)
- [cybersecurity](https://blog.intermedia.com/tag/cybersecurity/)
- [IVR platform](https://blog.intermedia.com/tag/ivr-platform/)
- [call center solutions for small business](https://blog.intermedia.com/tag/call-center-solutions-for-small-business/)
- [contact center tools](https://blog.intermedia.com/tag/contact-center-tools/)
- [internet phone](https://blog.intermedia.com/tag/internet-phone/)
- [simple IVR system](https://blog.intermedia.com/tag/simple-ivr-system/)
- [retail phone systems](https://blog.intermedia.com/tag/retail-phone-systems/)
- [phone systems](https://blog.intermedia.com/tag/phone-systems/)
- [VoIP contact center solutions](https://blog.intermedia.com/tag/voip-contact-center-solutions/)
- [UCaaS vendor](https://blog.intermedia.com/tag/ucaas-vendor/)
- [cloud platform](https://blog.intermedia.com/tag/cloud-platform/)
- [call center phone systems features](https://blog.intermedia.com/tag/call-center-phone-systems-features/)
- [white label support](https://blog.intermedia.com/tag/white-label-support/)
- [AI](https://blog.intermedia.com/tag/ai/)
- [cloud communications and AI](https://blog.intermedia.com/tag/cloud-communications-and-ai/)
- [online phone service](https://blog.intermedia.com/tag/online-phone-service/)
- [AI cybersecurity](https://blog.intermedia.com/tag/ai-cybersecurity/)
- [best email service](https://blog.intermedia.com/tag/best-email-service/)
- [email](https://blog.intermedia.com/tag/email/)
- [contact center](https://blog.intermedia.com/tag/contact-center/)
- [messaging](https://blog.intermedia.com/tag/messaging/)
- [business phone service](https://blog.intermedia.com/tag/business-phone-service/)
- [contact center solutions](https://blog.intermedia.com/tag/contact-center-solutions/)
- [best white label VoIP reseller programs](https://blog.intermedia.com/tag/best-white-label-voip-reseller-programs/)
- [cloud phone services](https://blog.intermedia.com/tag/cloud-phone-services/)
- [email hosting services](https://blog.intermedia.com/tag/email-hosting-services/)
- [IVR Solutions](https://blog.intermedia.com/tag/ivr-solutions/)
- [contact center platform](https://blog.intermedia.com/tag/contact-center-platform/)
- [what is VoIP](https://blog.intermedia.com/tag/what-is-voip/)
- [hosted contact center](https://blog.intermedia.com/tag/hosted-contact-center/)
- [white label hosted PBX](https://blog.intermedia.com/tag/white-label-hosted-pbx/)
- [office phone providers](https://blog.intermedia.com/tag/office-phone-providers/)
- [best business email service](https://blog.intermedia.com/tag/best-business-email-service/)
- [virtual contact center software](https://blog.intermedia.com/tag/virtual-contact-center-software/)
- [office phone systems for small business](https://blog.intermedia.com/tag/office-phone-systems-for-small-business/)
- [contact center software companies](https://blog.intermedia.com/tag/contact-center-software-companies/)
- [contact center as a service](https://blog.intermedia.com/tag/contact-center-as-a-service/)
- [white label VoIP reseller](https://blog.intermedia.com/tag/white-label-voip-reseller/)
- [small business phone plans](https://blog.intermedia.com/tag/small-business-phone-plans/)
- [call ivr](https://blog.intermedia.com/tag/call-ivr/)
- [video conferencing](https://blog.intermedia.com/tag/video-conferencing/)
- [cloud contact center solutions](https://blog.intermedia.com/tag/cloud-contact-center-solutions/)
- [business phones systems](https://blog.intermedia.com/tag/business-phones-systems/)
- [contact center CRM](https://blog.intermedia.com/tag/contact-center-crm/)
- [internet phone services](https://blog.intermedia.com/tag/internet-phone-services/)
- [cloud based contact center](https://blog.intermedia.com/tag/cloud-based-contact-center/)
- [white label VoIP](https://blog.intermedia.com/tag/white-label-voip/)
- [voip business phone](https://blog.intermedia.com/tag/voip-business-phone/)
- [contact center management](https://blog.intermedia.com/tag/contact-center-management/)
- [email hosting](https://blog.intermedia.com/tag/email-hosting/)
- [corporate VoIP](https://blog.intermedia.com/tag/corporate-voip/)
- [small business VoIP](https://blog.intermedia.com/tag/small-business-voip/)
- [contact center technologies](https://blog.intermedia.com/tag/contact-center-technologies/)
- [contact center services](https://blog.intermedia.com/tag/contact-center-services/)
- [white label partner program](https://blog.intermedia.com/tag/white-label-partner-program/)
- [phone system for small business](https://blog.intermedia.com/tag/phone-system-for-small-business/)
- [IVR voice recognition](https://blog.intermedia.com/tag/ivr-voice-recognition/)
- [PBX](https://blog.intermedia.com/tag/pbx/)
- [business phone](https://blog.intermedia.com/tag/business-phone/)
- [UCaaS](https://blog.intermedia.com/tag/ucaas/)
- [CCaaS](https://blog.intermedia.com/tag/ccaas/)
- [cloud call center](https://blog.intermedia.com/tag/cloud-call-center/)
- [cloud based calling](https://blog.intermedia.com/tag/cloud-based-calling/)
- [office phone systems](https://blog.intermedia.com/tag/office-phone-systems/)
- [omnichannel contact center](https://blog.intermedia.com/tag/omnichannel-contact-center/)
- [contact center solution providers](https://blog.intermedia.com/tag/contact-center-solution-providers/)
- [VoIP reseller](https://blog.intermedia.com/tag/voip-reseller/)
- [Generative AI](https://blog.intermedia.com/tag/generative-ai/)
- [VoIP phone systems for small business](https://blog.intermedia.com/tag/voip-phone-systems-for-small-business/)
- [cloud based call center](https://blog.intermedia.com/tag/cloud-based-call-center/)
- [desk phone](https://blog.intermedia.com/tag/desk-phone/)
- [cloud contact center providers](https://blog.intermedia.com/tag/cloud-contact-center-providers/)
- [business VoIP phone service](https://blog.intermedia.com/tag/business-voip-phone-service/)
- [virtual phone number for business](https://blog.intermedia.com/tag/virtual-phone-number-for-business/)
- [white label](https://blog.intermedia.com/tag/white-label/)
- [contact center phone software](https://blog.intermedia.com/tag/contact-center-phone-software/)
- [conference calling](https://blog.intermedia.com/tag/conference-calling/)
- [VoIP contact center](https://blog.intermedia.com/tag/voip-contact-center/)
- [VoIP phones](https://blog.intermedia.com/tag/voip-phones/)
- [softphone](https://blog.intermedia.com/tag/softphone/)
- [white label cloud PBX](https://blog.intermedia.com/tag/white-label-cloud-pbx/)
- [IVR service](https://blog.intermedia.com/tag/ivr-service/)
- [how to port an existing number to voip](https://blog.intermedia.com/tag/how-to-port-an-existing-number-to-voip/)
- [women in tech](https://blog.intermedia.com/tag/women-in-tech/)
- [cloud calling services](https://blog.intermedia.com/tag/cloud-calling-services/)
- [auto attendant](https://blog.intermedia.com/tag/auto-attendant/)
- [cloud now](https://blog.intermedia.com/tag/cloud-now/)
- [call routing](https://blog.intermedia.com/tag/call-routing/)
- [service providers](https://blog.intermedia.com/tag/service-providers/)
- [unified phone system](https://blog.intermedia.com/tag/unified-phone-system/)
- [business phone number](https://blog.intermedia.com/tag/business-phone-number/)
- [phone extension](https://blog.intermedia.com/tag/phone-extension/)
- [6 Reasons Why Call Reports and Analytics Matter](https://blog.intermedia.com/tag/6-reasons-why-call-reports-and-analytics-matter/)
- [call centers](https://blog.intermedia.com/tag/call-centers/)
- [healthcare phone systems](https://blog.intermedia.com/tag/healthcare-phone-systems/)
- [conversational intelligence AI](https://blog.intermedia.com/tag/conversational-intelligence-ai/)
- [conversational intelligence](https://blog.intermedia.com/tag/conversational-intelligence/)
- [security](https://blog.intermedia.com/tag/security/)
- [secure](https://blog.intermedia.com/tag/secure/)
- [technology](https://blog.intermedia.com/tag/technology/)
- [unified communication strategy](https://blog.intermedia.com/tag/unified-communication-strategy/)
- [business](https://blog.intermedia.com/tag/business/)
- [strategy](https://blog.intermedia.com/tag/strategy/)
- [business solution](https://blog.intermedia.com/tag/business-solution/)
- [seamless communication](https://blog.intermedia.com/tag/seamless-communication/)
- [communication](https://blog.intermedia.com/tag/communication/)
- [practices](https://blog.intermedia.com/tag/practices/)
- [email archiving](https://blog.intermedia.com/tag/email-archiving/)
- [data](https://blog.intermedia.com/tag/data/)
- [archive](https://blog.intermedia.com/tag/archive/)
- [customer data](https://blog.intermedia.com/tag/customer-data/)
- [data strategy](https://blog.intermedia.com/tag/data-strategy/)
- [benefits](https://blog.intermedia.com/tag/benefits/)
- [conferencing](https://blog.intermedia.com/tag/conferencing/)
- [video](https://blog.intermedia.com/tag/video/)
- [education](https://blog.intermedia.com/tag/education/)
- [HR](https://blog.intermedia.com/tag/hr/)
- [higher education](https://blog.intermedia.com/tag/higher-education/)
- [call](https://blog.intermedia.com/tag/call/)
- [call resolution](https://blog.intermedia.com/tag/call-resolution/)
- [fcr](https://blog.intermedia.com/tag/fcr/)
- [trends](https://blog.intermedia.com/tag/trends/)
- [2024](https://blog.intermedia.com/tag/2024/)
- [businesses](https://blog.intermedia.com/tag/businesses/)
- [AHT](https://blog.intermedia.com/tag/aht/)
- [Time](https://blog.intermedia.com/tag/time/)
- [phone](https://blog.intermedia.com/tag/phone/)
- [teams](https://blog.intermedia.com/tag/teams/)
- [economics](https://blog.intermedia.com/tag/economics/)
- [SP](https://blog.intermedia.com/tag/sp/)
- [marketplace](https://blog.intermedia.com/tag/marketplace/)
- [network](https://blog.intermedia.com/tag/network/)
- [future](https://blog.intermedia.com/tag/future/)
- [SPs](https://blog.intermedia.com/tag/sps/)
- [broadsoft](https://blog.intermedia.com/tag/broadsoft/)
- [reselling](https://blog.intermedia.com/tag/reselling/)
- [guide](https://blog.intermedia.com/tag/guide/)
- [channels](https://blog.intermedia.com/tag/channels/)
- [solutions](https://blog.intermedia.com/tag/solutions/)
- [small business](https://blog.intermedia.com/tag/small-business/)
- [improve](https://blog.intermedia.com/tag/improve/)
- [worflow](https://blog.intermedia.com/tag/worflow/)
- [efficiency](https://blog.intermedia.com/tag/efficiency/)
- [organization](https://blog.intermedia.com/tag/organization/)
- [tool](https://blog.intermedia.com/tag/tool/)
- [tools](https://blog.intermedia.com/tag/tools/)
- [communication tools](https://blog.intermedia.com/tag/communication-tools/)
- [remote](https://blog.intermedia.com/tag/remote/)
- [employees](https://blog.intermedia.com/tag/employees/)
- [teamwork](https://blog.intermedia.com/tag/teamwork/)
- [boost](https://blog.intermedia.com/tag/boost/)
- [smbs](https://blog.intermedia.com/tag/smbs/)
- [phone system](https://blog.intermedia.com/tag/phone-system/)
- [modern](https://blog.intermedia.com/tag/modern/)
- [law](https://blog.intermedia.com/tag/law/)
- [flexible](https://blog.intermedia.com/tag/flexible/)
- [work arrangement](https://blog.intermedia.com/tag/work-arrangement/)
- [Partner](https://blog.intermedia.com/tag/partner/)
- [optimize](https://blog.intermedia.com/tag/optimize/)
- [capitalize](https://blog.intermedia.com/tag/capitalize/)
- [customer](https://blog.intermedia.com/tag/customer/)
- [cloud communications](https://blog.intermedia.com/tag/cloud-communications/)
- [reasons](https://blog.intermedia.com/tag/reasons/)
- [communications](https://blog.intermedia.com/tag/communications/)
- [solution](https://blog.intermedia.com/tag/solution/)
- [smartphones](https://blog.intermedia.com/tag/smartphones/)
- [polls](https://blog.intermedia.com/tag/polls/)
- [webinars](https://blog.intermedia.com/tag/webinars/)
- [engagement](https://blog.intermedia.com/tag/engagement/)
- [webinar](https://blog.intermedia.com/tag/webinar/)
- [marketing](https://blog.intermedia.com/tag/marketing/)
- [marketing tools](https://blog.intermedia.com/tag/marketing-tools/)
- [essential](https://blog.intermedia.com/tag/essential/)
- [Robocalls](https://blog.intermedia.com/tag/robocalls/)
- [safeguard](https://blog.intermedia.com/tag/safeguard/)
- [legacy](https://blog.intermedia.com/tag/legacy/)
- [transition](https://blog.intermedia.com/tag/transition/)
- [cloud backup](https://blog.intermedia.com/tag/cloud-backup/)
- [storage](https://blog.intermedia.com/tag/storage/)
- [synching](https://blog.intermedia.com/tag/synching/)
- [cloud solutions](https://blog.intermedia.com/tag/cloud-solutions/)
- [CX](https://blog.intermedia.com/tag/cx/)
- [integrations](https://blog.intermedia.com/tag/integrations/)
- [unite](https://blog.intermedia.com/tag/unite/)
- [IP](https://blog.intermedia.com/tag/ip/)
- [provider](https://blog.intermedia.com/tag/provider/)
- [QoS](https://blog.intermedia.com/tag/qos/)
- [dashboard](https://blog.intermedia.com/tag/dashboard/)
- [productive](https://blog.intermedia.com/tag/productive/)
- [host](https://blog.intermedia.com/tag/host/)
- [questions](https://blog.intermedia.com/tag/questions/)
- [eCommerce](https://blog.intermedia.com/tag/ecommerce/)
- [envision](https://blog.intermedia.com/tag/envision/)
- [interactions](https://blog.intermedia.com/tag/interactions/)
- [Pearson-Kelly](https://blog.intermedia.com/tag/pearson-kelly/)
- [call queues](https://blog.intermedia.com/tag/call-queues/)
- [customers](https://blog.intermedia.com/tag/customers/)
- [building](https://blog.intermedia.com/tag/building/)
- [onboarding](https://blog.intermedia.com/tag/onboarding/)
- [pandemic](https://blog.intermedia.com/tag/pandemic/)
- [COVID](https://blog.intermedia.com/tag/covid/)
- [flexibility](https://blog.intermedia.com/tag/flexibility/)
- [experiences](https://blog.intermedia.com/tag/experiences/)
- [manufacturers](https://blog.intermedia.com/tag/manufacturers/)
- [agents](https://blog.intermedia.com/tag/agents/)
- [vishing](https://blog.intermedia.com/tag/vishing/)
- [cybercriminals](https://blog.intermedia.com/tag/cybercriminals/)
- [voice](https://blog.intermedia.com/tag/voice/)
- [softswitch](https://blog.intermedia.com/tag/softswitch/)
- [digital](https://blog.intermedia.com/tag/digital/)
- [VoIP phone](https://blog.intermedia.com/tag/voip-phone/)
- [cloud migration](https://blog.intermedia.com/tag/cloud-migration/)
- [hosted](https://blog.intermedia.com/tag/hosted/)
- [workforce](https://blog.intermedia.com/tag/workforce/)
- [WEM](https://blog.intermedia.com/tag/wem/)
- [management](https://blog.intermedia.com/tag/management/)
- [phishing](https://blog.intermedia.com/tag/phishing/)
- [ivr self service](https://blog.intermedia.com/tag/ivr-self-service/)
- [echoing call](https://blog.intermedia.com/tag/echoing-call/)
- [customer service agent skills](https://blog.intermedia.com/tag/customer-service-agent-skills/)
- [ai for operational efficiency](https://blog.intermedia.com/tag/ai-for-operational-efficiency/)
- [customer experience financial services](https://blog.intermedia.com/tag/customer-experience-financial-services/)
- [automotive call center services](https://blog.intermedia.com/tag/automotive-call-center-services/)
- [call center retail](https://blog.intermedia.com/tag/call-center-retail/)
- [unified communications in healthcare](https://blog.intermedia.com/tag/unified-communications-in-healthcare/)
- [legal](https://blog.intermedia.com/tag/legal/)
- [systems](https://blog.intermedia.com/tag/systems/)
- [customer engagement metrics](https://blog.intermedia.com/tag/customer-engagement-metrics/)
- [ucaas vs cpaas](https://blog.intermedia.com/tag/ucaas-vs-cpaas/)
- [cpaas](https://blog.intermedia.com/tag/cpaas/)
- [teacher](https://blog.intermedia.com/tag/teacher/)
- [apps](https://blog.intermedia.com/tag/apps/)
- [supervisor](https://blog.intermedia.com/tag/supervisor/)
- [assistance](https://blog.intermedia.com/tag/assistance/)
- [school](https://blog.intermedia.com/tag/school/)
- [AI virtual assistant](https://blog.intermedia.com/tag/ai-virtual-assistant/)
- [phone system for schools](https://blog.intermedia.com/tag/phone-system-for-schools/)
- [telephone systems for schools](https://blog.intermedia.com/tag/telephone-systems-for-schools/)
- [communication systems for schools](https://blog.intermedia.com/tag/communication-systems-for-schools/)
- [pots line](https://blog.intermedia.com/tag/pots-line/)
- [automated customer service](https://blog.intermedia.com/tag/automated-customer-service/)
- [retail chatbot](https://blog.intermedia.com/tag/retail-chatbot/)
- [AI legal tools](https://blog.intermedia.com/tag/ai-legal-tools/)
- [HIPAA Compliant Call Center Tips to Protect Patient Privacy](https://blog.intermedia.com/tag/hipaa-compliant-call-center-tips-to-protect-patient-privacy/)
- [healthcare communication platform](https://blog.intermedia.com/tag/healthcare-communication-platform/)
- [ai in the contact center](https://blog.intermedia.com/tag/ai-in-the-contact-center/)
- [ai use cases in contact centers](https://blog.intermedia.com/tag/ai-use-cases-in-contact-centers/)
- [automotive call tracking](https://blog.intermedia.com/tag/automotive-call-tracking/)
- [automotive sales solutions](https://blog.intermedia.com/tag/automotive-sales-solutions/)
- [speech analytics call center](https://blog.intermedia.com/tag/speech-analytics-call-center/)
- [proactive customer service](https://blog.intermedia.com/tag/proactive-customer-service/)
- [phone systems for car dealerships](https://blog.intermedia.com/tag/phone-systems-for-car-dealerships/)