We’re excited to announce that once again, J. D. Power has certified Intermedia as delivering “Exceptional” technical support to our partners and customers. It’s the third year in a row!
How does a company get certified by J. D. Power? It must attain customer and partner satisfaction scores that rank among the top companies nationally that offer technology support. The certification process, jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), is based on J.D. Power’s extensive technology industry benchmark customer satisfaction research, as well as a detailed audit of Intermedia’s support policies and procedures for our customers and partners. J.D. Power evaluated Intermedia on our assisted support (including phone, email, chat and online) by conducting a survey of Intermedia’s global customer and partner base to establish an overall satisfaction index score and as well as performing on-site audits at Intermedia’s facilities.
I asked our CEO, Michael Gold, about our big achievement, and he had this to say:
Being recognized once again by J.D. Power, the benchmark in customer satisfaction, is not only an honor, it’s a testament to our team’s continued, tireless dedication to making sure all customers and partners receive superior support throughout the entire customer lifecycle – before, during, and after the sale. While providing quality products that meet the needs of customers and partners alike – such as our all-in-one communications and collaboration platform, Intermedia Unite™ – is obviously a critical part of doing business, we have always believed that our great products are made even better by the outstanding service and support we deliver. I could not be more proud of our team here at Intermedia for continuing to deliver on our promise of delivering a Worry-Free Experience™.
What’s this all mean? Well, by obtaining this third-party, independent validation, we have demonstrated that we are continuing to deliver on our Worry-Free Experience with the goal of ensuring that customers can focus on their businesses, not their IT.
According to J. D. Power:
Intermedia has once again been recognized for providing an outstanding customer experience, which highlights their continued dedication to putting their customers first. This certification is very challenging to attain and Intermedia should be proud of our recognition that can only be earned from the verified level of service they provide to their customers.
Kirsten Barta
Kirsten Barta is Sr Marketing Communications Manager at Intermedia
February 14, 2019
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