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Contact Center Reliability Support
A Guide to Customer Interaction Management
Discover how customer interaction management improves satisfaction, boosts loyalty, and streamlines communication across every channel.
November 13, 2025
5 mins to read
Getting the Most from Microsoft Teams Telephony: What Businesses Need to Know
The key features of Microsoft Teams and Intermedia Unite with real-world use cases. Learn how Intermedia enhances Teams with enterprise-grade voice calling, SMS, etc.
November 12, 2025
4 mins to read
How to Set Up an AI Receptionist for Your Small Business
Learn how to set up an AI receptionist for small business needs. Discover setup steps, benefits, and best practices to streamline customer communication.
November 11, 2025
6 mins to read
Small Business Communication Management Tips
Discover essential small business management tips to improve communication, boost collaboration, and streamline operations for long-term success.
November 7, 2025
6 mins to read
HIPAA-Compliant Phone Services for Healthcare
Looking for HIPAA-compliant phone services? Discover how Intermedia’s secure VoIP solutions help healthcare providers stay compliant and connected.
November 5, 2025
9 mins to read
Conversational AI in Healthcare: Revolutionizing Patient Communication
Discover how conversational AI is transforming patient communication in healthcare. Learn how Intermedia’s HIPAA-compliant solutions support AI-driven engagement.
November 3, 2025
9 mins to read
How to Improve Average Speed of Answer (ASA) in Your Contact Center
Learn how to improve ASA in your contact center with strategies that reduce wait times, boost efficiency, and create a better customer experience.
October 31, 2025
6 mins to read
Healthcare Contact Center Best Practices to Improve Patient Experience and Efficiency
Explore best practices to optimize your healthcare contact center. Learn how Intermedia’s HIPAA-compliant communications platform improves patient experience and compliance.
October 29, 2025
9 mins to read
AI-Powered Call Routing for Dealerships
Discover how AI-powered call routing transforms phone systems for car dealerships. Reduce wait times, improve service, and boost sales performance.
October 27, 2025
5 mins to read
How to Integrate Your Phone System with Microsoft Teams
Looking to streamline communication? Discover your options for Microsoft Teams phone integration and see how Intermedia simplifies this process.
October 24, 2025
9 mins to read
Real-time Speech Analytics: What It Is and How It Works
Learn what real-time speech analytics is, how it works, and how it improves customer experience, compliance, and agent performance in live conversations.
October 22, 2025
6 mins to read
Microsoft Teams VoIP Integration: Benefits & Best Practices
Discover how integrating VoIP with Microsoft Teams improves communication, boosts productivity, and streamlines workflows. Learn best practices for success.
October 17, 2025
6 mins to read