Last week, Intermedia took another significant step in our mission to provide top-tier cloud solutions to businesses worldwide by officially assuming NEC’s UNIVERGE BLUE cloud communications business in North America. The transition will continue in Europe over the coming weeks as we finalize the close there.
Intermedia’s partnership with NEC began in 2020, resulting in the launch of the UNIVERGE BLUE cloud communications and collaboration platform. Since then, UNIVERGE BLUE has been delivered through Intermedia’s platform, ensuring the reliability and performance that customers have come to trust. With this transition, customers will experience no service disruption—only a gradual rebranding to Intermedia in the near future.
What’s Changing for UNIVERGE BLUE Customers?
If you’re a current UNIVERGE BLUE customer, rest assured that things are only improving. With the same platform continuing to power your communications, you’ll enjoy uninterrupted service. In addition, this transition brings new benefits, including direct access to Intermedia’s award-winning services, a broader product portfolio, and our J.D. Power-certified 24/7 support team.
You’ll also gain a direct line to Intermedia’s innovative features, such as advanced AI-driven tools, video conferencing, contact center capabilities, and real-time analytics to boost productivity and collaboration. These tools are designed to enhance communication, improve decision-making, and ensure the highest levels of data security.
Exciting Opportunities for Our Partners
For our valued partners, this acquisition provides a direct connection to Intermedia’s full suite of products and solutions. While you’ve been able to offer services like Intermedia Unite®, our Contact Center, and multi-channel archiving tools under the UNIVERGE BLUE brand, you’ll now have more immediate access to all of Intermedia’s innovations. Our partner-first approach remains consistent—competitive margins, comprehensive support, and marketing resources are readily available to help you grow your business and better serve your clients.
Looking Forward to the Future
This isn’t just about expanding our product range—it’s about deepening our commitment to innovation and ensuring that our customers and partners have access to the best solutions available. Our goal has always been to empower businesses with tools that enable smarter and more efficient ways to work, and this move accelerates that mission. From cloud-based voice, video, chat, and file sharing to contact center services and AI-enhanced collaboration, we’re constantly evolving to meet the changing needs of today’s businesses.
We’re excited to welcome UNIVERGE BLUE customers and partners into the Intermedia community, and we’re eager to continue this journey together.
Stay tuned for more updates as we move forward!
The Intermedia Team
Intermedia helps businesses of all sizes connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. And, as a partner-first company, Intermedia goes to work for our channel partners to help them grow their revenue and maximize their success.
October 10, 2024
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