At Intermedia, we spend a lot of time listening to our customers and partners. And one message we’ve heard loud and clear is that today’s businesses need more flexibility, not just more features. They want communications tools that fit the way they work – not the other way around.
And in a world where many providers are giving less and charging more, we’re taking the opposite approach: giving our customers more and making it simpler. This isn’t just about bundling features – it’s about delivering real, tangible value that helps our customers work smarter, not harder.
And for our channel partners? These new packages are available now, backed by a full suite of go-to-market resources, training, and support.
Now let’s take a closer look at what’s new.
A Better Way to Match Tools to Roles, Industries, and Business Needs
Intermedia Unite is our all-in-one, cloud-based communications platform that brings together voice, video, chat, contact center, file sharing, archiving, and more into a single, secure solution. Whether deployed on its own or seamlessly integrated into Microsoft Teams to enhance its communications and customer engagement capabilities, Unite helps businesses stay connected, productive, and secure.
With these new packages, we’re going even further in helping organizations align their communications stack with how they actually operate. That means more plans that are tailored by user role, optimized by industry, and flexible enough to scale across companies of all sizes. Because when it comes to communication tools, we know one size doesn’t fit all.
And here’s the best part: our existing customers will get even more features at no additional cost.
Here are just a few highlights of what the new Unite packages deliver:
- Tailored Options by Role and Industry
Whether you’re a task-based user, a sales-driven power user, or part of a collaborative team, there’s now a plan that fits your needs. And yes, we’ve introduced packages specifically for Microsoft Teams users and the Education sector, too. - Even More Value
We’re now including high-value features like AI Meeting Recap, AI Voicemail Transcription, Business SMS, advanced analytics, and archiving in more plans. Because better tools mean better productivity – and it shouldn’t come with a price hike. - Flexibility Where It Matters Most
From small businesses to large enterprises, and across every department or team type, these new packages give you the freedom to mix and match the right capabilities for the right users. - Rock-Solid Security and Reliability
As always, all packages come with our 99.999% uptime SLA, enterprise-grade security, and J.D. Power–certified 24/7 support. Because peace of mind isn’t optional.
Trusted by over 150,000 businesses and supported by a partner network of more than 7,500, Intermedia is committed to helping organizations of all sizes communicate more effectively – with intelligent tools that scale and evolve as business needs change.
And if you’re an Intermedia partner, these new Unite packages unlock even more ways to meet your customers where they are – with flexible plans that align to different roles, industries, and Teams usage scenarios. As always, we’ve got your back with go-to-market support, training, and tools to help you drive new opportunities and expand existing accounts.
We believe that great communication tools should be easy to use, tailored to your needs, and powerful enough to grow with your business. With these new Unite packages, we’re staying true to our mission of providing a Worry-Free Experience™ – while making it even easier to connect, collaborate, and get work done from wherever work happens.
Learn more today about our new Unite packages.
Mark Sher
Mark Sher, a 30-year telecom and cloud communications executive, is the SVP of Product Marketing for Intermedia Cloud Communications, a leading provider of UCaaS, CCaaS, and business cloud application solutions to partners and the businesses they serve. In his role, Mark has global responsibility for all direct and indirect product marketing at Intermedia including product launches, product messaging and positioning, competitive intelligence, analyst relations, and cross-channel pricing.
May 30, 2025
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