Search Results for: contact center

263 results found

View post: VoIP Installation: It’s Easy with the Right Partner

VoIP Installation: It’s Easy with the Right Partner

Making the switch to VoIP for business communications can lead to several advantages. However, you’ll want to know what to expect. What does the VoIP installation process look like? How long will it take to get set up, and what type of disruption will your employees and customers face?

May 11, 2021

5 mins to read

View post: What Is a PBX Cloud Phone System, and How Does It Work?

What Is a PBX Cloud Phone System, and How Does It Work?

Modern businesses thrive when they master communications. To do this, they need the right technology. Traditional legacy phone systems are restrictive and limited, but moving phone communications to the cloud enables mobility and flexibility. If you’re considering upgrading your phone system, you’ll want to know about a PBX cloud phone system.

March 31, 2021

5 mins to read

View post: Advantages of Enterprise Email OWA

Advantages of Enterprise Email OWA

Email is a core channel for business communications, and it’s something most of us couldn’t function without. We’re accustomed to it – a 2019 Adobe study found that US adults spend at least three hours a day checking work email and two hours a day checking personal email. Email is convenient. And, with cloud-based solutions, it’s always accessible from any device. With Outlook Web Access (OWA), Microsoft’s web-based email client, users gain all the benefits of a full-featured email client plus the advantages of the cloud. Let’s take a deeper look at why using a web-based solution can benefit your business and the unique advantages of enterprise-grade email with OWA as a part of Microsoft Office 365.

March 29, 2021

5 mins to read

View post: What Is SIP Trunking?

What Is SIP Trunking?

Internet-based phone systems hold a huge advantage over traditional phones. They enable businesses to save money, scale faster, and they help to streamline communications. One of the most popular modern phone solutions for business is SIP trunking (sessions initiation protocol).

February 2, 2021

4 mins to read

View post: Phone Systems and Business Continuity – Will Your Communications Survive?

Phone Systems and Business Continuity – Will Your Communications Survive?

Up-to-date phone systems and business continuity go hand in hand. While phone systems may seem like a communication tool of the past, they’re still an essential part of business growth. With 65 percent of customers preferring to contact a business via a phone call, your business shouldn’t phase out this form of communication just yet.

January 28, 2021

4 mins to read

View post: Integrated Unified Communications: Why It’s a Smart, Cost-Effective Move

Integrated Unified Communications: Why It’s a Smart, Cost-Effective Move

Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.

October 9, 2020

5 mins to read

View post: How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment

How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment

When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.

June 1, 2020

4 mins to read

View post: Top 10 Tips for Working at Home Effectively

Top 10 Tips for Working at Home Effectively

With recent events, a lot of people are working from home for the very first time. Workers who shift from an office environment to a home set-up quickly realize that the two are not the same and that a few changes are needed to achieve the same level of success had at the office.

March 19, 2020

7 mins to read

View post: Benefits of a Modern Cloud Phone System

Benefits of a Modern Cloud Phone System

As your small business changes and grows, the ability to scale becomes a top priority. As you expand and add more employees, you’ll need a new approach to communications. If you are still using legacy on-premise telephony systems, upgrading and scaling are harder to accomplish, requiring a larger investment in money and time.

February 19, 2020

4 mins to read

View post: The ROI of Cloud-Based Phone Systems

The ROI of Cloud-Based Phone Systems

If your company is considering a switch from a legacy phone system to a cloud-based phone system, then you may need to build a business case to do so. Determining the return on investment (ROI) of cloud-based phone systems will be the strongest metric to sell the switch. With greater reliability, ease of scaling, fewer interruptions to productivity, and reduced costs, you’ll find that making the transition to the Cloud is a smart business move.

December 17, 2019

4 mins to read

View post: 7 Benefits of Video Conferencing

7 Benefits of Video Conferencing

The benefits of video conferencing today are too big to ignore. The 2019 Impact of Video Report revealed that 78% of business professionals are already using video conferencing for meetings, and the market for this technology is predicted to hit $4.48 billion by 2023.

November 7, 2019

4 mins to read