5 Benefits of Unified Communications as a Service

June 4, 2024

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Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032.

Are you trying to figure out if switching to UCaaS is right for your business? Take a look at five great advantages of adopting unified communications.

Key Takeaways:

  • Deploying cloud communications with UCaaS saves you money and delivers a high ROI.
  • Teams that use UCaaS are more productive and collaborate more efficiently.
  • Count on world-class security with a top UCaaS platform.
  • UCaaS streamlines offering the best customer experience.

What Are the Top 5 Benefits of Unified Communications?

We’ve found that organizations leave behind traditional phone lines to gain the following benefits of unified communications.

1. Lower Costs and Higher Return on Investment

By default, small and midsize businesses have to be more cost-conscious. Still, even a significant expense is worth it when it generates substantial profits. What if you could reduce your phone systems costs while boosting your ROI?

UCaaS lets you do just that. First, it lets you use your existing high-speed internet connection for high-definition calls. For many companies, this dramatically cuts the expense of long-distance and international calling in comparison with landlines.

You also gain value through bundling all of your communications services with one vendor. Chat, video, and voice connections occur over the same platform and integrate seamlessly. This is the reason why you can call it truly unified communications.

Additionally, your technical and maintenance costs also drop. The best UCaaS systems operate completely over the cloud. That means the hardware that serves as the brains of the operation sits off site with your vendor in secure servers. 

As a result, you don’t have to worry about repairing or upgrading equipment. You also eliminate concerns about downtime with a 99.999% uptime guarantee

Plus, when your company is ready to grow larger, adding new lines and features is as easy as a simple request in your administrative dashboard. A lower total cost of ownership and enhanced features are some of the best benefits of unified communications.

2. Greater Efficiency and Productivity

Cloud communications with UCaaS lets you streamline things for your team. Putting all services in one place makes it easier for everyone to do their jobs.

Instead of toggling between endless apps, everything sits on one platform across devices. You don’t have to worry about backing up data because it happens automatically and is accessible anywhere you have your UCaaS app.

Then, UCaaS takes productivity to another level with business software integrations. Your communications functionalities merge right into your productivity apps for a superpowered workstation. 

This also means enhanced employee monitoring for onboarding, training, and reviews. These analytics and reporting features are other advanced benefits of unified communications.

3. Enhanced Collaboration

Remote and hybrid teams can more easily work together with cloud-based UCaaS. Workers aren’t just talking about important matters. Video conferencing permits secure face-to-face interactions. 

Screen sharing provides additional context to discussions. Document sharing lets team members collaborate in real time on a piece. 

Secure chat with UCaaS makes simple one-off discussions as easy as a passing conversation in the hallway. Instead of continual back and forth over email trying to get something right, teammates can collaborate as if they were literally in the same physical office space. Keep in mind that everyone can do this on their personal devices, no matter the operating system. Desktop apps let you communicate from the home office or company workstation. Mobile apps simplify taking things on the go for workers in the field. Plug-and-play devices are readily available, too, for employees who like having a “traditional” office phone.

4. Top-Tier Security and Compliance

Collaborating through personal numbers and free cloud servers puts your communications at risk for unwelcome parties to intercept them. Even worse, you could find yourself breaking compliance regulations.

Another of the benefits of unified communications is the freedom and flexibility of the cloud with top-of-the-line security. Count on advanced encryption, even when workers bring their own devices. 

Because your vendor houses the servers and maintains the platform, patches and updates happen immediately across your system without interrupting your service.

5. Superior Customer Service

UCaaS gives you call center features even before you’re ready for a full-fledged contact center that you’ve staffed with agents. This outperforms on-premise phone systems. There, an internal private branch exchange and a customer contact center are two wholly separate services. 

With on-premise communications, switching between the customer-facing contact center and internal collaboration behind the scenes becomes a headache. Agents typically have to leave a customer call completely to talk to internal subject matter experts. This slows things down and kills your first-contact resolution rates.

An integrated contact center and unified communications streamline the process. Then, speedier resolutions boost customer satisfaction.

Additional features, like automated attendant and interactive voice response, mean your system picks up calls 24/7. They also permit self-service functionality for account management, billing, and reservations, which is one of the benefits of unified communications that customers love.

Get All of the Benefits of Unified Communications With Intermedia’s Cloud-Based Platform

These are just five of the benefits of unified communications. If you want the full experience, talk to our team at Intermedia. We’ll help you see how easy and worry-free unified communications can be.

Rob Gold

June 4, 2024

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