Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

May 17, 2023

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Intermedia’s Healthcare Solutions practice has one key mission: enhance patient care by improving healthcare communications and workflows. To that end, we are excited to announce that new integrations between Intermedia Intelligent Contact Center and the industry’s top EHR (electronic health records) platforms, including Epic, Cerner, and MEDITECH, to name a few. These integrations empower healthcare providers to streamline patient communications, automate tasks, and optimize workflows, allowing them to focus on delivering top-level care while providing patients with more convenient ways to interact with their healthcare provider.

Personalized, Efficient Patient Communications

One of the key benefits of Intermedia Intelligent Contact Center’s healthcare integrations is the improved workflow for inbound calls. By connecting our contact center solution with leading EHR platforms, healthcare professionals are automatically provided patient data in real-time during interactions. This reduces time spent verifying patient identities, and creates more personalized and informed patient conversations, resulting in shorter call handling times and better patient satisfaction.

Shorter handle times also means patients gain faster access to care due to shorter hold times. This ultimately helps healthcare organizations capture greater savings by helping more patients using their existing resources.

Lowering Call Volume and Increasing Patient Satisfaction with Self-Service Tools

At Intermedia, we understand that healthcare professionals face numerous challenges daily, from managing patient inquiries to coordinating care across different departments. With the new healthcare integrations, we have bridged the gap between Intermedia Intelligent Contact Center and leading EHRs, enabling patients to complete common tasks without speaking to a healthcare employee using interactive voice response (IVR).

Intermedia’s EHR integrations let patients manage their appointments, pay bills, and refill prescriptions all on their own. Patients want to do things themselves rather than wait on hold. IVRs give patients a more convenient way to complete these tasks which frees employees to help more patients.

Increasing Revenue and Shortening Revenue Cycles

Healthcare organizations lose revenue and patients don’t get the care they possibly need when a patient doesn’t show up for their appointment. The new Contact Center integration with EHRs reduces no-shows by allowing healthcare organizations to send automated two-way notifications via text, email, and voice. Patients can also be sent bill payment reminders which help to shorten revenue cycles. Lastly, patients can receive prescription refill reminders that can help increase medical adherence.

Intermedia’s Intelligent Contact Center’s new healthcare integrations mark a significant step forward in our commitment to improving healthcare outcomes and patient experiences.

To learn more about how Intermedia Intelligent Contact Center can transform your healthcare organization, visit our website or contact our team directly. Together, let us redefine healthcare communication and shape a healthier future for all.

Rob Oscanyan

Rob is Director for Product Marketing for Contact Center as a Service here at Intermedia.

May 17, 2023

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