Contact Center

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View post: What are Inbound Call Centers?

What are Inbound Call Centers?

Discover the world of inbound call centers: benefits, features, & best practices. Unlock efficiency, customer satisfaction & expert insights with Intermedia.

July 9, 2024

13 mins to read

View post: Unlock the Full Potential of Your Contact Center: 6 Reasons Why Call Reports and Analytics Matter

Unlock the Full Potential of Your Contact Center: 6 Reasons Why Call Reports and Analytics Matter

Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.

July 1, 2024

3 mins to read

View post: What Is a Phone Extension and How Does It Work?

What Is a Phone Extension and How Does It Work?

Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.

June 28, 2024

8 mins to read

View post: How Contact Center Workforce Optimization Contributes to Your Team’s Success

How Contact Center Workforce Optimization Contributes to Your Team’s Success

Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]

May 28, 2024

5 mins to read

View post: Your Handy Guide to Analytics for Contact Center Teams

Your Handy Guide to Analytics for Contact Center Teams

Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]

May 23, 2024

5 mins to read

View post: Revolutionize the Customer Experience and Employee Engagement With Advanced Contact Center Integrations

Revolutionize the Customer Experience and Employee Engagement With Advanced Contact Center Integrations

Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]

May 20, 2024

5 mins to read

View post: A Beginner’s Guide to Contact Center Intelligence

A Beginner’s Guide to Contact Center Intelligence

Advances in artificial intelligence are another step forward in the digital transformation of business operations. Customer support and service teams are getting in on the action with […]

April 25, 2024

5 mins to read

View post: Maximizing the Potential of Your Contact Center Solution Architecture

Maximizing the Potential of Your Contact Center Solution Architecture

Are your customer service and support operations as effective and cost-efficient as possible? The contact center architecture you choose primarily determines that. Getting your contact […]

April 23, 2024

5 mins to read

View post: How Can an Omnichannel Cloud Contact Center Make Your Team More Customer-Centric?

How Can an Omnichannel Cloud Contact Center Make Your Team More Customer-Centric?

It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]

April 15, 2024

6 mins to read

View post: The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever

The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever

A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]

March 15, 2024

6 mins to read

View post: How To Use Automated Call Routing To Enhance Your Company’s Communications

How To Use Automated Call Routing To Enhance Your Company’s Communications

Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]

March 13, 2024

6 mins to read

View post: Contact Center Solutions: The Complete Guide

Contact Center Solutions: The Complete Guide

More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]

February 24, 2024

5 mins to read