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Maximizing the Potential of Your Contact Center Solution Architecture
Are your customer service and support operations as effective and cost-efficient as possible? The contact center architecture you choose primarily determines that. Getting your contact […]
April 23, 2024
5 mins to read
How Can an Omnichannel Cloud Contact Center Make Your Team More Customer-Centric?
It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]
April 15, 2024
6 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
How To Use Automated Call Routing To Enhance Your Company’s Communications
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read
Contact Center Solutions: The Complete Guide
More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]
February 24, 2024
5 mins to read
Compliance Contact Center Healthcare Security
How Contact Centers Use Electronic Health Records to Improve Patient Interactions
When patients call to seek assistance over the phone, the variety of needs can range from simple appointment management to accessing more serious medical information. Regardless of the […]
February 23, 2024
3 mins to read
7 Signs You Need an IVR Service Right Now
Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.
February 16, 2024
5 mins to read
Can a VoIP Contact Center Work for Your Business?
A VoIP contact center enables your organization to deliver the peak customer experience using the latest technology. Learn how to switch to a VoIP system.
February 8, 2024
6 mins to read
Archiving Contact Center Unified Communications
Intermedia’s 2023 Awards Recap: A Year of Excellence and Recognition
As we welcome the new year, Intermedia takes immense pride in reflecting on the over 30 prestigious awards and accolades that have shaped our journey. The recognition garnered across various […]
January 31, 2024
4 mins to read
Contact Center Retail Unified Communications
5 Cloud Contact Center Solutions for Every Business Out There
The right cloud contact center solutions can help your business provide a premium customer experience. Learn which features you need to stay competitive.
January 29, 2024
5 mins to read
Contact Center Unified Communications
VoIP Contact Center Essentials: The Only Guide You Need
Find out why a VoIP contact center is best for businesses that need to handle a steady flow of customer support calls or manage constant client outreach.
January 24, 2024
5 mins to read
Contact Center Financial Services
Which Contact Center Phone Software Is Good for You? 10 Must-Have Features
Contact center phone software lets your team stay available to your customers and provide a peak customer experience. Find out how to pick the right provider.
January 18, 2024
6 mins to read