10 Contact Center Technologies You Should Know About

Customer satisfaction is key to your company’s success. Learn which contact center technologies help you offer seamless support and boost brand perception.

Contact Center

The A-to-Z Guide to Contact Center Management

Posted on August 16, 2023

How can you ensure your contact center management runs like a well-oiled machine? Consider all you need to know about supervising your customer-facing agents.

Contact Center, Industry topics

Contact Center CRM: A Fresh Look

Posted on August 3, 2023

Contact center CRM software is essential to helping your customer support achieve optimal performance. Discover everything you need to know about using a CRM.

Contact Center

Video Conferencing: The Complete Guide

Posted on July 18, 2023

Video conferencing has become an essential tool for professional communications. Learn how to make sound choices for how your company uses the technology.

Cloud best practices, Contact Center, On-premises environments

What Is Contact Center as a Service (CCaaS)?

Posted on July 7, 2023

Positive customer interactions contribute to customer loyalty, employee engagement, and increased revenue. Learn how contact center as a service software helps.

Contact Center, Industry topics

Top Tips for Deciding Between Contact Center Software Companies

Posted on June 29, 2023

With dozens of solutions to choose from, deciding between contact center software companies can be daunting. Learn tips for selecting the right option.

Contact Center, Industry topics

How To Get the Best Virtual Contact Center Software for Your Business

Posted on June 22, 2023

Support teams operate best with virtual contact center software, but evaluating different platforms can be challenging. Learn how to find the right one for you.

Contact Center, Industry topics

The Ultimate Guide to Understanding How a Hosted Contact Center Works

Posted on May 30, 2023

If you want to enhance your customer support, you may be wondering if it’s worth it to invest in a hosted contact center. Learn more about the service here.

View post: Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

Contact Center, Features, Industry and Enterprise Solutions, Industry topics, Intermedia news

Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

Posted on May 17, 2023

Intermedia’s Healthcare Solutions practice has one key mission: enhance patient care by improving healthcare communications and workflows. To that end, we are excited to announce that new […]

Features, Intermedia Unite, Services, Voice and Unified Communications

What Is a VoIP Phone & How Does It Work?

Contact Center, Industry topics