Contact Center

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View post: Revolutionize the Customer Experience and Employee Engagement With Advanced Contact Center Integrations

Revolutionize the Customer Experience and Employee Engagement With Advanced Contact Center Integrations

Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]

May 20, 2024

5 mins to read

View post: A Beginner’s Guide to Contact Center Intelligence

A Beginner’s Guide to Contact Center Intelligence

Advances in artificial intelligence are another step forward in the digital transformation of business operations. Customer support and service teams are getting in on the action with […]

April 25, 2024

5 mins to read

View post: Maximizing the Potential of Your Contact Center Solution Architecture

Maximizing the Potential of Your Contact Center Solution Architecture

Are your customer service and support operations as effective and cost-efficient as possible? The contact center architecture you choose primarily determines that. Getting your contact […]

April 23, 2024

5 mins to read

View post: How Can an Omnichannel Cloud Contact Center Make Your Team More Customer-Centric?

How Can an Omnichannel Cloud Contact Center Make Your Team More Customer-Centric?

It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]

April 15, 2024

6 mins to read

View post: The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever

The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever

A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]

March 15, 2024

6 mins to read

View post: How To Use Automated Call Routing To Enhance Your Company’s Communications

How To Use Automated Call Routing To Enhance Your Company’s Communications

Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]

March 13, 2024

6 mins to read

View post: Contact Center Solutions: The Complete Guide

Contact Center Solutions: The Complete Guide

More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]

February 24, 2024

5 mins to read

View post: How Contact Centers Use Electronic Health Records to Improve Patient Interactions

How Contact Centers Use Electronic Health Records to Improve Patient Interactions

When patients call to seek assistance over the phone, the variety of needs can range from simple appointment management to accessing more serious medical information. Regardless of the […]

February 23, 2024

3 mins to read

View post: 7 Signs You Need an IVR Service Right Now

7 Signs You Need an IVR Service Right Now

Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.

February 16, 2024

5 mins to read

View post: Can a VoIP Contact Center Work for Your Business?

Can a VoIP Contact Center Work for Your Business?

A VoIP contact center enables your organization to deliver the peak customer experience using the latest technology. Learn how to switch to a VoIP system.

February 8, 2024

6 mins to read

View post: Intermedia’s 2023 Awards Recap: A Year of Excellence and Recognition

Intermedia’s 2023 Awards Recap: A Year of Excellence and Recognition

As we welcome the new year, Intermedia takes immense pride in reflecting on the over 30 prestigious awards and accolades that have shaped our journey. The recognition garnered across various […]

January 31, 2024

4 mins to read

View post: 5 Cloud Contact Center Solutions for Every Business Out There

5 Cloud Contact Center Solutions for Every Business Out There

The right cloud contact center solutions can help your business provide a premium customer experience. Learn which features you need to stay competitive.

January 29, 2024

5 mins to read