From Clunky to Cloud: Why Businesses Are Making the Switch to Cloud-Based Business Phone Systems

April 27, 2023

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Business phone systems have come a long way in recent years, with cloud-based VoIP solutions increasingly gaining popularity over traditional on-premises systems. A VoIP (Voice over Internet Protocol) business phone system is a type of phone service that uses the internet to transmit voice and data instead of traditional phone lines. Here are five reasons why cloud-based VoIP business phone systems are better than traditional on-premises systems:


Cloud-based VoIP business phone systems offer a more cost-effective solution compared to traditional on-premises systems. With VoIP, businesses only pay for the services they need, while on-premises systems often require a large upfront investment for hardware and installation.

Flexibility and Scalability

Cloud-based VoIP systems offer greater flexibility and scalability than on-premises systems. With a cloud-based VoIP system, businesses can easily add or remove phone lines and features as their needs change. Additionally, cloud-based VoIP systems are often more easily integrated with other cloud-based tools and services, such as CRM systems.

Business Continuity

Cloud-based VoIP phone systems offer greater business continuity than on-premises systems. In the event of a power outage or other disruption, cloud-based VoIP systems can be accessed from anywhere with an internet connection, allowing businesses to maintain their communication channels even during a crisis.

Advanced Features

Cloud-based VoIP systems often offer more advanced features than on-premises systems, such as call routing, voicemail-to-email, contact center, chat, and video conferencing. These features can further enhance productivity and collaboration within the organization.

Maintenance and Support

Cloud-based VoIP systems require less maintenance and support than on-premises systems. Cloud-based VoIP systems are hosted and managed by the provider, reducing the burden on internal IT staff. Additionally, cloud-based VoIP providers often offer round-the-clock customer support, ensuring that any issues are resolved quickly and efficiently.


In conclusion, while traditional on-premises business phone systems may have been the norm in the past, cloud-based VoIP systems offer greater flexibility, cost-effectiveness, and advanced features that can benefit businesses of all sizes. To find out more about how a cloud-based VoIP business phone system can benefit your organization, contact the team at Intermedia today.

Melinda Curtis

Melinda is the Director of Product Marketing for Intermedia Unite, our premier cloud-based unified communications solution.

April 27, 2023

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