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From Clunky to Cloud: Why Businesses Are Making the Switch to Cloud-Based Business Phone Systems

Business phone systems have come a long way in recent years, with cloud-based VoIP solutions increasingly gaining popularity over traditional on-premises systems. A VoIP (Voice over Internet Protocol) business phone system is a type of phone service that uses the internet to transmit voice and data instead of traditional phone lines. Here are five reasons why cloud-based VoIP business phone systems are better than traditional on-premises systems:


Cloud-based VoIP business phone systems offer a more cost-effective solution compared to traditional on-premises systems. With VoIP, businesses only pay for the services they need, while on-premises systems often require a large upfront investment for hardware and installation.

Flexibility and Scalability

Cloud-based VoIP systems offer greater flexibility and scalability than on-premises systems. With a cloud-based VoIP system, businesses can easily add or remove phone lines and features as their needs change. Additionally, cloud-based VoIP systems are often more easily integrated with other cloud-based tools and services, such as CRM systems.

Business Continuity

Cloud-based VoIP phone systems offer greater business continuity than on-premises systems. In the event of a power outage or other disruption, cloud-based VoIP systems can be accessed from anywhere with an internet connection, allowing businesses to maintain their communication channels even during a crisis.

Advanced Features

Cloud-based VoIP systems often offer more advanced features than on-premises systems, such as call routing, voicemail-to-email, contact center, chat, and video conferencing. These features can further enhance productivity and collaboration within the organization.

Maintenance and Support

Cloud-based VoIP systems require less maintenance and support than on-premises systems. Cloud-based VoIP systems are hosted and managed by the provider, reducing the burden on internal IT staff. Additionally, cloud-based VoIP providers often offer round-the-clock customer support, ensuring that any issues are resolved quickly and efficiently.


In conclusion, while traditional on-premises business phone systems may have been the norm in the past, cloud-based VoIP systems offer greater flexibility, cost-effectiveness, and advanced features that can benefit businesses of all sizes. To find out more about how a cloud-based VoIP business phone system can benefit your organization, contact the team at Intermedia today.

About Melinda Curtis

Melinda is the Director of Product Marketing for Intermedia Unite, our premier cloud-based unified communications solution.