Intermedia’s Intelligent Communications Platform: Leveraging AI to deliver more productive communications and collaboration

April 10, 2023

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Artificial Intelligence (AI) and cloud communications are two exciting technologies that are revolutionizing the way we communicate and do business. Together, they have the potential to transform industries and make our lives easier and more efficient.

So, what is AI and how does it relate to cloud communications?

AI is the science of creating intelligent applications that can perform tasks that typically require human intelligence. It’s one of the most rapidly developing fields in technology today, and with its help, we can automate repetitive tasks, make complex decisions based on data analysis, and create new products and services that were never before possible.

AI has many potential impacts on cloud communications. For instance, AI-powered chatbots and virtual assistants can automate customer service and support, freeing up human agents to focus on more complex issues. This not only improves the efficiency of customer service but also enhances the customer experience by providing faster and more accurate responses.

AI can also personalize communication by analyzing customer data to provide targeted recommendations and personalized messages to individual customers. This can boost customer engagement and loyalty and help businesses better understand and serve their customers.


Intermedia: Where Cloud Communications and AI Intersect

Intermedia’s cloud-based Intelligent Communications Platform is built to help businesses streamline operations, enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, and productivity in the process. It integrates voice, video, chat, contact center, file sharing & backup, email, security, and productivity applications into one comprehensive solution allowing businesses to access all of their communication and collaboration tools from a single platform, eliminating the hassle of dealing with multiple providers.

This platform doesn’t just streamline communication channels, it also leverages AI technology to automate tasks, surface key business insights and opportunities, make business data more accessible and actionable, defend against cyber attacks, deliver more informed and efficient customer care, and, ultimately, allow employees to focus on what matters most – growing the business.

What’s more, as part of Intermedia’s Worry-free ExperienceTM, the Intelligent Communications Platform is backed by 99.999% guaranteed uptime SLAs, enterprise-grade security, and J.D. Power-certified technical support.

By leveraging the power of AI and integrating multiple communication channels into a single solution, Intermedia’s Intelligent Communications Platform is the ideal engine for businesses looking to streamline their communication and collaboration efforts and experience better business outcomes. Learn more about how Intermedia helps businesses work better from wherever with Intelligent Communications.

Mariel Santos

Mariel Santos is the Director of Marketing Communications at Intermedia

April 10, 2023

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