Intermedia’s 2023 Awards Recap: A Year of Excellence and Recognition

January 31, 2024

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As we welcome the new year, Intermedia takes immense pride in reflecting on the over 30 prestigious awards and accolades that have shaped our journey. The recognition garnered across various categories serves as a testament to our unwavering commitment to product excellence, award-winning partnerships, and unparalleled customer service. As we transition into the new year, these accomplishments propel us forward, inspiring a continued dedication to innovation, collaboration, and excellence.

In 2023, Intermedia received over 30 prestigious awards as well as being named to numerous “Best of” lists, including CRN’s Top Unified Communications and Collaboration Product for Intermedia Unite, Frost & Sullivan’s New Product Innovation Award for Intermedia Unite Archiving, and PC Mag’s Best Overall Business VoIP recognition. U.S. News & World Report dubbed Unite the Best Business Phone System, CRN awarded 5 stars to Intermedia’s CORE program, and Forbes Advisor named Unite the best All-One UCaaS solution.

Product Excellence

U.S. News and World Report – Best Business Phone System

In a testament to our commitment to providing top-notch communication solutions, Intermedia has been named the Best Business Phone System by U.S. News and World Report. This recognition reinforces our dedication to delivering excellence in business communication.

PC Magazine – Best Overall Business VoIP for Intermedia Unite

This esteemed award further solidifies Intermedia’s commitment to delivering top-tier communication solutions for businesses. The acknowledgment from PC Mag underscores our dedication to providing outstanding VoIP services and marks a significant achievement in our ongoing pursuit of excellence in the unified communications landscape.

CRN 2023 Product of the Year Award – Intermedia Unite

Intermedia Unite, our Unified Communications and Collaboration—Enterprise solution, has been honored with the CRN 2023 Product of the Year Award. This accolade highlights our innovation in transforming the way businesses connect and collaborate.

Frost & Sullivan’s New Product Innovation Award – Intermedia Unite Archiving

Recognizing our commitment to innovation, Frost & Sullivan has bestowed upon Intermedia Unite Archiving the New Product Innovation Award. This signifies our continuous efforts to introduce groundbreaking solutions in the unified communications landscape.

TMCnet Hosted VoIP Excellence Award – Intermedia Unite

Intermedia Unite has been recognized with the Hosted VoIP Excellence Award by TMCnet, further solidifying our position as a leader in providing exceptional hosted VoIP services. This award underscores our dedication to excellence in voice communication solutions.

Award-Winning Partner

CRN 5-Star Partner Program

Our CORE Partner Program has been awarded the coveted 5 stars by CRN, a testament to the value and support we provide to our partners. This recognition underscores our commitment to fostering successful and mutually beneficial partnerships. 

UC Today – Best Wholesale Provider

Intermedia is the proud recipient of the prestigious award for Best Wholesale Provider, recognizing its commitment to innovation, exceptional partner experiences, and sustained channel growth. Through its wholesale proposition and dedicated partner network, Intermedia delivers outstanding ROI and advance industry standards in telecommunications services.

Comms National Awards – Best UCaaS Vendor and Best CCaaS Vendor

Intermedia was recognized as the Best UCaaS Vendor and Best CCaaS Vendor at the Comms National Awards. These highlight our leadership in delivering Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions.

Cannata Report – Best Diversification Partner

Acknowledging our commitment to helping office dealers diversify, the Cannata Report has named Intermedia the Best Diversification Partner for 2023. This recognition is awarded to companies that have been instrumental in helping dealers provide a more comprehensive suite of solutions to meet their changing customer needs.

Unparalleled Customer Service

7th J.D. Power Certification for Excellence in Technical Support

For the 7th year, Intermedia has been certified by J.D. Power for Excellence in Technical Support. This recognition underscores our unwavering commitment to providing top-tier technical support to our valued customers.

TMCnet 2023 Customer Experience Innovation Award – Intermedia Contact Center

Intermedia Contact Center has been honored with the 2023 Customer Experience Innovation award by TMCnet. This accolade recognizes our commitment to delivering an exceptional customer experience through innovative contact center solutions.

While winning awards is not our main focus, these continue to validate the determination we put into delivering great products, service, and support. We extend our gratitude to our dedicated team, partners, and, most importantly, our customers who have placed their trust in Intermedia. These awards inspire us to continue pushing boundaries, innovating, and delivering excellence in 2024 and beyond.

Mariel Santos

Mariel Santos is the Director of Marketing Communications at Intermedia

January 31, 2024

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