Frost & Sullivan names Intermedia a Top 5 North American Hosted IP Telephony and UCaaS Provider for 2019

September 11, 2019

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As Intermedia continues to deliver on its promise to provide the easy-to-use, manage, and support unified communications and collaboration solutions that meet the needs of businesses and channel partners alike, analysts continue to validate our products and innovation. That’s why we are thrilled and honored to be ranked among the top 5 North American Hosted IP Telephony and UCaaS providers in Frost & Sullivan’s recently released 2019 Frost RADAR®.

Although there are over 120 hosted IP telephony and UCaaS brands in North America vying for customer attention and investment, Frost & Sullivan analyzed the 30 leading players in the North American market. Ranked highly as both an Innovation and Growth Leader, Intermedia scored in the top 5 overall, beating out the likes of Vonage, Dialpad, 8×8, Verizon, and Comcast.

Innovation Leaders, according to Frost & Sullivan, are providers that own, either fully or partially, the technology stack that provides the foundation for their UCaaS offerings. They demonstrate a relentless focus on innovation and offer highly differentiated services or functionality.

In the case of the growth index, leaders are identified based on both historical performance (i.e., installed user market shares and growth rates) and perceived ability to sustain growth in the future. Leaders demonstrate that they:

  • Address the needs of multiple customer segments
  • Develop vertical strategies
  • Tailor services for different user roles and job functions
  • Maintain or increase average revenue per user (ARPU) through advanced features and value selling
  • Improve customer retention rates (i.e., lower churn), and
  • Expand the reseller channel

Since its introduction in 2018, Intermedia Unite, the all-in-one business phone and communications system with integrated web and video conferencing, team chat, SMS, file sharing and backup, and much more – with the desktop and mobile apps that allow for anytime access from virtually any device, has quickly grown to become a leading UCaaS choice for businesses and the partners that serve them. Built entirely on a proprietary platform, Unite comes with a 99.999% uptime SLA and a product roadmap that continues to add features at a rapid pace, including the recent addition of Spam Caller Protection. And it’s all backed by J.D. Power-certified 24/7 support.

To quote Elka Popova, Vice President at Frost & Sullivan and author of the Radar report:

One of North American’s pioneers in hosted and cloud services, Intermedia has assembled a compelling portfolio that resonates with small and medium-sized businesses and the partners that serve them. Its strategy for these segments is based on thoughtful prioritization of features; laser focus on ease of use and service quality and reliability; and excellent customer purchase and ownership experiences. Combined with effective executive and a strong brand, Intermedia‘s cloud solutions position the provider for continued success in the North American hosted IP telephony and UCaaS market.

To read an excerpt from the Frost RADAR, download a complimentary copy.

About the Frost Radar

The Frost Radar reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

J.D. Power 2018 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit or

Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of, Inc. in the United States and/or other countries.

Craig Woods

Craig Woods is the Director of Product Marketing at Intermedia.

September 11, 2019

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