Our Newest Posts
Compliance Contact Center Healthcare Security
How Contact Centers Use Electronic Health Records to Improve Patient Interactions
When patients call to seek assistance over the phone, the variety of needs can range from simple appointment management to accessing more serious medical information. Regardless of the […]
February 23, 2024
3 mins to read
Logistics & Transportation Unified Communications
Modernizing Logistics: How ATS Communications and Intermedia Unite Empower Metropolitan Van and Storage for Future Success
Background For over a decade, Metropolitan Van and Storage (Metro) has been a valued client of ATS Communications, a premier managed technology solutions provider. With a broad and diverse […]
February 22, 2024
3 mins to read
Financial Services Real Estate Unified Communications
Modernizing a 100-Year-Old Real Estate Business with a Cloud-Based Phone System Helps Company Realize Greater Efficiency and Record Sales
Many organizations are going through a digital transformation in the search for greater operational efficiencies, higher levels of customer care, and increased mobility. For more and more […]
February 22, 2024
4 mins to read
Financial Services Virtual Meetings: A Guide for Accountants and Advisors
As an accountant or financial advisor, communicating and interacting with clients is vital as you work toward their goals. Much of that interaction has been in person, as you discuss strategies or work out tax returns. For now, those in-person meetings aren’t possible, but you can still stay connected while working remotely.
February 21, 2024
4 mins to read
What Is a Softphone and How Does It Work for Businesses?
Softphone technology is now a must-have for modern companies. Discover what softphones are and how you can use them to enhance your business communications.
February 6, 2024
6 mins to read
Contact Center Retail Unified Communications
5 Cloud Contact Center Solutions for Every Business Out There
The right cloud contact center solutions can help your business provide a premium customer experience. Learn which features you need to stay competitive.
January 29, 2024
5 mins to read
Contact Center Financial Services
Which Contact Center Phone Software Is Good for You? 10 Must-Have Features
Contact center phone software lets your team stay available to your customers and provide a peak customer experience. Find out how to pick the right provider.
January 18, 2024
6 mins to read
The Future of Work: Intermedia Unite AI Assistant
In today’s fast-paced world, businesses are always on the lookout for tools and solutions that can make work more efficient, productive, and high performing. Recognizing the […]
December 5, 2023
2 mins to read
Contact Center Financial Services
Tips for Choosing Between Contact Center Solution Providers
When you’re trying to decide between contact center solution providers, use this guide to figure out which vendor is best for you and which companies to avoid.
November 17, 2023
6 mins to read
Contact Center Financial Services Legal Services Moving to the Cloud Onboarding & Migration Retail Support Unified Communications
Small Business Phone Service Line Solutions
Elevate your small business with Intermedia’s top-notch phone solutions! Explore reliable business phone services, systems, and lines for small businesses.
October 18, 2023
6 mins to read
Contact Center Financial Services
What is IVR, or Interactive Voice Response, and how can it help a small business?
If you’ve ever called a customer service hotline, you’ve likely interacted with an interactive voice response system. While it often functions inside of a contact center solution, IVR […]
September 12, 2023
8 mins to read
Business interest Contact Center Financial Services Unified Communications
How Your Business Can Benefit From Interactive Voice Response: The Ultimate Guide to IVR
Customers expect quick and accurate service from the brands they do business with. Learn how IVR can help you achieve this objective and the mistakes to avoid.
June 28, 2023
6 mins to read