Providing the right technology and tools to your employees is critical, especially regarding communications. Your team needs flexibility in the way that they exchange ideas and collaborate, and you can find this with unified communications solutions. The benefits of unified communications can positively impact how your staff works. Making the switch to a UC platform is a smart investment. Find out why.
What Is Unified Communications?
Unified communications (UC) describes a platform that integrates a phone system, video conferencing, chat, screen sharing, and file sharing into one hub. It’s a turnkey system that enables any type of communication activity. It lives in the cloud-based environment, so it is accessible to all your team members as long as they have an internet connection.
10 Reasons to Switch to Unified Communications
1. Improve Productivity and Efficiency
Every business wants to improve workflows and remove bottlenecks. When you do, productivity and efficiency are improved substantially. Unified communications as a service makes it easier for your employees to do their job. They’ll save time on tasks throughout the day, including:
- Being able to take calls from anywhere via voice calling
- Quickly sharing files with teammates to work on collaboratively, instead of using an endless email thread
- Receiving communications directly in your email like voicemail or faxes
- Starting video calls in a click when important issues come up that need a swift resolution
By offering your team this functionality, they can get more done in a day and alleviate some of the challenges with communication you may currently be facing. When employees can collaborate better with technology, what once took days of back and forth can now be resolved with streamlined communication.
2. Real-Time Collaboration and Communication
Unified communications enable real-time communication across multiple channels, including instant messaging, video calls, and file sharing, enhancing team collaboration. This means no more waiting for email responses or delayed communications — everything happens instantly.
3. Reduce Spend on Communications
If you are currently using legacy phones or hosting any communications tools on-site, chances are, this is taking a major chunk out of your IT budget. Everything on a UC system leverages the internet to work. The phone system will be Voice over IP (VoIP) and can integrate with all the other tools.
By switching, you’ll find cost-savings multiple ways:
- No hardware or server infrastructure to build or update
- Adding users yourself from the dashboard without a service call
- Predictable monthly costs that make budgeting easier
4. Improve Customer Experience
Being able to better serve your customers and improve their experience is vital to any company’s sustainability. Your current communications tools, however, may not be doing you any favors and could be hurting your customer service efforts.
Unified communications gives employees the ability to respond to customers no matter where they are. They’ll be able to see incoming phone calls, chats, or emails from any device.
Further, a platform allows you to integrate your CRM (customer relationship management) software. When any customer contacts your business, whoever is helping them can see all the notes and important information associated with the contact. This leads to faster resolutions and shows your customers you know their needs.
5. Empower a Remote Workforce
The workforce of the 21st century continues to evolve, and remote work has become a winning model for companies and employees. Hiring remote or hybrid work allows you to look for talent beyond your metro area and is attractive to many in the workforce. However, you may have doubts about how to ensure remote workers have the right tools.
Unified communications empowers your remote workforce with every aspect of communication in one platform. The remote employee only needs an internet connection to have access to your network and be able to use all the features to be a productive part of the team.
6. Scalability for Growing Teams
Another advantage of unified communications solutions is the ability to scale as your business grows without challenges. Using traditional telephony, this isn’t possible without a significant investment, and it’s not fast or easy. With unified communications as a service (UCaaS), scaling up is as simple as adding more users from a single platform, with no complicated on-premises infrastructure changes required.
7. Streamline User Experience
A key benefit of switching to UCaaS is the streamlined user experience. Since everything your business needs for communication is housed in one platform, employees no longer have to switch between multiple apps or systems. This reduces frustration and increases overall productivity.
8. Unified Communications Across All Channels
Switching to a UC platform means integrating all your communication channels — including email, instant messaging, video calls, voice calling, call transcription, and file sharing — into one place. This centralizes business communications and eliminates the need for multiple apps, simplifying processes for your team.
9. Boost Collaboration with Advanced Tools
With collaboration tools like screen sharing, video meetings, and instant chat, team collaboration becomes seamless and more effective. These tools allow for quicker decision-making and problem-solving, whether you’re in the office or working remotely.
10. Increase Customer Satisfaction
Having a UC system allows your employees to respond to customer inquiries more promptly, improving your customer satisfaction rates. With better tools for communication and collaboration, employees can work together more efficiently, which improves response times and provides better service to customers.
By switching to a unified communications system, you can transform how your team communicates and collaborates. UC solutions are a cost-effective and scalable option that helps improve productivity, reduce operational costs, and enhance your customer experience. Discover how upgrading to unified communications solutions can elevate your business by exploring options like Intermedia Unite.
Kirsten Barta
Kirsten Barta is Sr Marketing Communications Manager at Intermedia
March 19, 2025
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