3 Benefits of Cloud-Based Communications for Financial Services
The financial services sector has been moving along a path of digital transformation for years, with companies turning to advanced technology to meet rising customer expectations and […]
December 1, 2021
5 mins to read
Why CMOs Should Have a Voice in Choosing Communication and Collaboration Platforms
Traditionally, it’s the chief information officer (CIO) that decides what technology to buy. However, for cloud communication and collaboration platforms, the chief marketing officer (CMO) […]
November 1, 2021
5 mins to read
Measuring and Understanding First Call Resolution Stats
Metrics play an important role in contact center operations. You can learn from this data to improve productivity and service levels. One of the most important metrics is the set of first […]
October 6, 2021
6 mins to read
Does Cloud Communications Make Business Sense Post-COVID?
Now that many companies are making plans to return workers to the office, the question is, does it still make sense to invest in cloud-based communications solutions? Is a cloud-first […]
September 27, 2021
5 mins to read
Got Questions About UcaaS? We Have Answers
For organizations looking for ways to increase flexibility and resilience with cloud technology, a unified communications solution is often the first step. With UCaaS, teams can stay […]
September 22, 2021
5 mins to read
Improve eCommerce Operations with VoIP
eCommerce businesses have unique needs when it comes to serving their customer base. Creating better experiences is one of the best ways to delight and retain customers. It’s hard to […]
September 15, 2021
5 mins to read
UCaaS or CCaaS – What’s the Difference?
There are a lot of cloud communications tools on the market that can help your business increase productivity while boosting resilience at the same time. Two of the big ones are UCaaS and […]
September 13, 2021
5 mins to read
What Are Call Queues and How Do They Work?
Nobody likes to wait, whether they’re in a physical line or a virtual one. It can quickly frustrate and anger customers. Thus, streamlining the contact process by leveraging […]
September 1, 2021
5 mins to read
Building, Onboarding, and Managing Remote Teams
Is your business implementing a hybrid or fully remote work model for the first time? Wondering how to successfully onboard and manage work-from-home employees without impacting workplace […]
August 30, 2021
5 mins to read
Why Cloud-Based Communications Took Off During the Pandemic
During the pandemic, businesses turned to the cloud to empower employees to stay connected and productive while working from wherever. Moving forward, the cloud communications industry is expected to continue experiencing explosive growth, which is why defining its impact during COVID and diving into the why behind this technology mega trend is so important.
August 23, 2021
5 mins to read
Seven 2021 Customer Experience Trends to Have on Your Radar
Every company strives to deliver exceptional customer experiences. However, customer expectations changed a lot in the last year and are constantly evolving. To meet customers where they […]
July 15, 2021
5 mins to read
6 Surprising Benefits of Cloud Communications for Manufacturers
In manufacturing, every step toward greater efficiency boosts competitiveness. This is why the adoption of cloud communications has become a critical turning point for the industry. Enabling […]
July 8, 2021
5 mins to read