Search Results for: contact center

265 results found

View post: Protect Your Employees Against Vishing

Protect Your Employees Against Vishing

Cybercriminals are always looking for new ways to scam users. Attacks continue to be more sophisticated and common. Organizations must remain vigilant and understand all the different […]

July 6, 2021

5 mins to read

View post: ATS Communications Relies on Strong Partnership and High-Quality Solution to Deliver Next-Gen UCaaS to Customers

ATS Communications Relies on Strong Partnership and High-Quality Solution to Deliver Next-Gen UCaaS to Customers

With 45 years in business communications and IT support, ATS Communications has earned a reputation as one of the premier tech solution partners in California, with a large base of customers in California and throughout the U.S. Although communications technology may change and advance, ATS has continued to evolve with these trends to ensure their customers have the highest quality and most reliable voice and collaboration platforms available.

June 29, 2021

5 mins to read

View post: Animal Hospital and Pet Resort Sets New Standards with Customer Experience Using Intermedia Unite.

Animal Hospital and Pet Resort Sets New Standards with Customer Experience Using Intermedia Unite.

People love their pets and pet-lovers know that their dog or cat is a genuine member of the family. When pet-owners choose a care provider for their much-loved family members, trust is a key imperative for the provider they select. Dr. Brittany Simpson and her husband Andrew Simpson, owners of the Page Point Animal Hospital & Pet Resort, knew this full well and they designed their business to deliver a positive experience for both pets and their owners. I had the pleasure of speaking with the Simpsons, along with Elsa, their four-legged brand ambassador.

June 16, 2021

5 mins to read

View post: Why Cloud Phone Systems Are the Future

Why Cloud Phone Systems Are the Future

The modernization and digitization of communications accelerated in the last year. As companies had to shift to a remote workforce, they found that critical tools and platforms needed to be […]

June 8, 2021

5 mins to read

View post: Boutique “Yachting” Law Firm Moves Through Choppy Waters to Smooth Sailing with a Modern, Cost-Effective, Cloud-Based Phone System

Boutique “Yachting” Law Firm Moves Through Choppy Waters to Smooth Sailing with a Modern, Cost-Effective, Cloud-Based Phone System

A company’s phone system is integral to every aspect of its work. But without reliable technology that can easily adapt to the changing needs of a business, systems become outdated and frustrations, and costs, mount.  So, what happens when a business meets this challenge?

May 19, 2021

5 mins to read

View post: New to the Cloud? Here’s What You Need to Know

New to the Cloud? Here’s What You Need to Know

Is your business new to the cloud? You’re not alone. The cloud market has been increasing quickly over the past few years as businesses of all sizes – from SMBs and bootstrapped startups to global enterprises – have turned to cloud computing to solve problems, drive efficiencies, and stay competitive.

April 6, 2021

6 mins to read

View post: Why Become a UCaaS Reseller?

Why Become a UCaaS Reseller?

Providing robust communications solutions can be challenging for some organizations. Seeking out specific platform partners can elevate product offerings and ensure profitability. In the space of unified communications (UC), companies can become UCaaS (unified communications as a service) resellers.

March 15, 2021

5 mins to read

View post: How to Use Phone Metrics to Make Better Business Decisions

How to Use Phone Metrics to Make Better Business Decisions

The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help you make better business decisions.

March 8, 2021

5 mins to read

View post: The Ultimate Guide to Small Business Phone Systems

The Ultimate Guide to Small Business Phone Systems

Your phone system is extremely critical to your company’s operations. If you’re considering updating your current solution or just starting your search, there are many considerations. In this guide, you’ll learn everything you need to know about choosing the best small business phone systems.

March 1, 2021

5 mins to read

View post: Work from Wherever? What Will the New Normal Look Like in 2021

Work from Wherever? What Will the New Normal Look Like in 2021

2021 is weeks away, and with it comes the hope of normalcy. As we’ve all learned, normal was a relative term, so now, we’re all saying the new normal. In the new year, there are many possibilities about what the workplace will look like, or if there will even be traditional workplaces anymore.

January 19, 2021

5 mins to read

View post: 5 Reasons to Start Using Cloud Communications Today

5 Reasons to Start Using Cloud Communications Today

Cloud communications adoption was already on the rise even before 2020. The year-over-year market growth rate for Unified Communications as a Service (UCaaS) from 2018 to 2019 was 17.7 percent, with global revenue reaching $10.4 billion in Q4. Today, as the business world adjusts to the new normal, cloud-based phone systems are playing an even more vital role in business communications. They’re making it possible for teams to stay connected, encouraging productivity, flexibility, and mobility in an era when business agility is more important than ever. If your organization is still relying on a legacy phone system, consider switching to cloud-based technology and taking advantage of the opportunities it offers. Here are five compelling reasons to start using cloud communications right away.

January 7, 2021

4 mins to read

View post: Why Your Company Needs an Ergonomic Audit Today

Why Your Company Needs an Ergonomic Audit Today

With so many people working from home offices in 2020 for the first time, businesses have to re-think worker safety. If employees don’t have what they need to work effectively, the company faces increased risks. A lot of businesses focus on protecting against cyber-threats when addressing WFH security but equally important is worker health and safety. If you haven’t already, now’s the time to conduct an ergonomic audit to minimize exposure to workers’ compensation risk and to enable your teams to thrive while working from anywhere.

January 4, 2021

4 mins to read