Guidance for Customer Engagement in a Virtual Environment
Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.
December 29, 2020
4 mins to read
Create a Complete Communications Solution for Your Business that’s Fully Integrated
About 275.66 million Americans own smartphones – this is more than a 78 percent increase over the last decade. With this increased access to smartphones, customers want to communicate with your business through their preferred channels. This calls for a complete communications solution.
October 28, 2020
5 mins to read
Intermedia Unite® Again Selected as PC Magazine Editors’ Choice Winner – rating is top among UCaaS providers
The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award.
October 15, 2020
4 mins to read
Sustaining Business in an Uncertain World
“The world of work cannot and should not look the same after this crisis.” That’s what the Secretary-General of the United Nations said recently. We all know the first chapter. When COVID-19 arrived, the business world had to pivot instantly and adopt remote working models to protect employees from risk of infection and to comply with shelter in place mandates. With the world starting to re-open, what happens now?
July 8, 2020
6 mins to read
Contact Center Unified Communications
Your Phone is Now Your Front Door
For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.
May 13, 2020
5 mins to read
Answering the Call: Are Your Healthcare Communications Ready?
The new paradigm isn’t coming – it’s already here. Across North America, caller volume to hospitals, clinics, and health services lines is spiking to record highs. The influx exceeds most estimates, often overwhelming available resources and causing long wait times, unanswered calls, and frustrated patients.
March 30, 2020
6 mins to read
The 9 Must-Have Tools for Remote Working
With an unprecedented number of businesses encouraging or mandating personnel to work from home, both business leaders and employees are suddenly faced with the challenge of operating effectively as a distributed workforce. Suddenly there are a lot of questions about what it takes to support remote employees.
March 16, 2020
9 mins to read
Intermedia Takes the Field in New Partnership with The San Jose Earthquakes
Today, we kicked-off a unique multi-year partnership with the San Jose Earthquakes, which will feature Intermedia’s branding across all team jerseys and include the exclusive use of our technology for all business communications within the Quakes organization.
January 22, 2020
2 mins to read
How to Choose a Unified Communications Platform
Businesses of all sizes are turning to UCaaS, including SMBs. It is estimated that the unified communications market size will be worth $167.1 billion by 2025. As more businesses adopt the cloud and with the virtualization of data and devices, business leaders will continue to look for solutions that can bring everything together, simplifying the user experience so employees and other stakeholders can focus on their work with seamless communications.
January 15, 2020
4 mins to read
Jenne, Inc. Named as a New Distributor for Intermedia
Jenne’s well known personalized service, high level of responsiveness, and flexibility in how they support partners in the growth and development of their businesses is synonymous with Intermedia’s deep commitment to the partner community.
September 17, 2019
3 mins to read
99.999% Uptime vs. 99.9% Uptime: The Difference Two Extra “Nines” Make
There’s a big difference between 99.999% cloud uptime and 99.9% uptime. Find out why five nines are so important when comparing cloud service providers.
January 28, 2019
5 mins to read
What Are SIP Trunk Port Numbers, and How Many SIP Trunks Do You Need?
Many people have become familiar with VoIP. Voice over Internet Protocol made cost-effective calling over the internet possible, and for decades, people have used the technology for […]
April 18, 2024
6 mins to read