Intermedia Debuts Easy-IVR: An Intuitive, Simple Way to Optimize Customer Interactions
Interactive Voice Response (IVR) systems are critical to every contact center. Anyone that’s ever called customer support knows the drill. They can be very helpful tools for customers, providing quick answers to questions or getting them to the right agent. On the backend, they are extremely valuable to contact center operations for routing and enabling self-service.
November 18, 2020
4 mins to read
How the Second Largest Healthcare Municipality in the U.S. Scaled Their Patient Communications to Battle the COVID-19 Pandemic
Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.
April 2, 2020
3 mins to read
How to Support Customers Virtually
In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we’ve gathered some tips from our own customer support leads.
April 1, 2020
4 mins to read
Your Guide to Healthcare Data Archiving Solutions
Electronic health records should always make accessing and sharing patient data easier. However, as the technology has become more prolific, this is a challenge without advanced healthcare […]
April 30, 2024
5 mins to read
How Much Does a Modern Business Phone System Cost?
With cloud technology, the bar to getting a business phone system is lower than ever. You can obtain a feature-rich professional line for just $27.99 as long as you have an internet […]
April 11, 2024
5 mins to read
How Much Data Do VoIP Services Use? Everything You Should Know About VoIP Bandwidth Requirements
VoIP communications rely on your internet bandwidth for smooth service. Find out how much data you need to avoid poor call quality or service interruptions.
April 9, 2024
5 mins to read
VoIP Examples: Who Uses VoIP?
Calling others with Voice over Internet Protocol technology has grown into a robust and stable option for connectivity. Many have used it without even realizing it. For example, in early […]
April 1, 2024
5 mins to read
Service Providers Move to the Cloud
In today’s modern landscape, the convenience of cloud-based solutions has become so ingrained in our daily operations that we often overlook their transformative impact. Not too long […]
March 26, 2024
5 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
How To Use Automated Call Routing To Enhance Your Company’s Communications
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read
Overcoming 5 Main Business Communications Challenges by Switching to the Cloud Now
In the ever-changing landscape of modern business, effective communication is the cornerstone of success. Yet, traditional office phone systems often pose significant challenges that hinder […]
March 6, 2024
3 mins to read
What Is an Auto Attendant, and Why Should You Care?
As a busy professional, you need to make the best use of your time and resources. Your clients feel the same way and want to see that you respect their time by making interactions as quick […]
March 5, 2024
5 mins to read