Cloud-based healthcare phone systems can be more than just a tool for making routine calls. The right service can help care teams address many of the top challenges providers face.
For example, industry leaders struggle with system modernization, data security, and management of company growth. A solid communications system is central to addressing each of those areas.
Why is that true? Take a closer look at how a cloud healthcare phone system helps in the following use cases.
Key Takeaways:
- Cloud healthcare phone systems simplify and enhance collaboration among care teams, including those with multiple offices and remote workers.
- Cloud platforms also ensure regulatory compliance and security across all of your team’s communications.
- The total cost of ownership is lower for cloud phone systems than for on-premise exchanges.
- Cloud communications open up improved avenues for patient engagement and education.
7 Practical Use Cases for Cloud-Based Healthcare Phone Systems
If any of the following situations describe your team, don’t hesitate to investigate installing a cloud healthcare phone system.
1. A Physician Who Works in Multiple Spaces
Many physicians and medical professionals rotate between offices. If this describes you, setting up one of the top healthcare phone systems can make life easier.
A cloud-based private branch exchange connects all locations in one secure system. This minimizes travel time because you can handle more items remotely.
Also, you only have to deal with one vendor because your system operates completely over the internet with unified communications as a service software. This allows you to bundle all of your communications services into one system for simplicity.
2. Teams With Remote and Hybrid Workers
The location-agnostic features of cloud healthcare phone systems go beyond connecting separate offices. You can also enable secure remote and hybrid work.
The cloud-based system is simple to manage from your administrative dashboard. You can add and remove phone lines as you wish. Authorizations and permissions are also easy to manage. The best part is that installing the service is quick and worry-free when you use a provider such as Intermedia.
For example, the LA County Department of Health Services was able to rapidly transfer to cloud communications during a sudden lockdown. Likewise, Envita Medical Centers were able to maintain interrupted patient care while moving to remote telehealth services.
3. Professionals Who Offer All-Hours Service
One way many compassionate providers are enhancing the patient experience is with round-the-clock availability. However, this raises privacy concerns. Medical professionals have every right to keep personal numbers private while wanting to remain available to patients.
Cloud healthcare phone systems can operate on personal devices without compromising your privacy. Your provider’s app lets you use the business number for professional calls or text messages from any mobile or desktop device without disclosing your personal number.
4. A Need for Cost Savings and Advanced Features
Sometimes, the need to switch to a new phone system merely comes down to a matter of dollars and cents. Fortunately, cloud-based healthcare phone systems have a lower total cost of ownership than on-premise PBX systems and contact centers.
Plus, cloud communications offer quick access to the latest features and seamless upgrades. Your provider houses all of the hardware off site where it can make adjustments without any interruption to your service.
Check out how Anderson Clinical and Longevity were able to improve the quality of their communications services while saving money with help from Intermedia.
5. A Desire for Better Collaboration
The best patient outcomes result when healthcare and wellness teams collaborate across disciplines. Unfortunately, even electronic information can remain siloed. For example, a nurse may encounter obstacles in a daily routine because of waiting on updates to a patient’s electronic health records.
Unified healthcare phone systems enable integrations with productivity and collaboration tools. These permit secure real-time updates between relevant staff. Also, file sharing and video conferencing with screen sharing and annotations are just a few more features that simplify collaboration among care teams.
6. Those Looking To Get Greater Patient Engagement
Most patients require regular reminders and follow-ups to stay on track. Cloud healthcare phone systems make appointment scheduling and reminders much easier.
Integration with your calendar tools can streamline automated outbound notifications to reduce treatment abandonment rates. Connecting customer relationship management software and electronic health records further ensures accuracy in patient data.
Plus, patients can reach you through whichever channel they prefer — phone, web chat, email, or text. This makes it easier for them to take an active role in their care. As a result, patients can see faster recovery times and lower readmission rates.
7. Concerns Over Regulatory Compliance
The last thing you need is the headache that comes from unintentionally failing to comply with regulations. Top cloud healthcare phone systems offer convenience and collaboration while ensuring full compliance.
For example, Intermedia’s Unite and Contact Center platforms guard against unauthorized access to electronic health information. Patient information remains confidential whether in transit or at rest. Likewise, audio and video communications have full encryption to meet HIPAA guidelines.
Another practical feature is Patient Assist. With this tool, employees or contact center agents can more rapidly verify a patient’s identity and begin rendering personalized service.
Explore Your Options With Intermedia’s World-Class Healthcare Phone Systems
Cloud healthcare phone systems are key to managing a modern health and wellness team, no matter the niche you serve. Talk to our experts at Intermedia to learn how to leverage advanced communication technology for superior patient care.
Rob Oscanyan
Robert Oscanyan is a Senior Director of Product Marketing at Intermedia, where he focuses on helping businesses improve their customer experience using Intermedia's award-winning cloud communications solutions. Rob has over a decade of experience spanning market research, messaging, and elevating the voice of the customer. In his free time, he constantly creating new adventures with his wife, seven kids, and a small army of pets. https://www.linkedin.com/in/robertoscanyan/
July 11, 2024
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