A unified communications strategy is not just essential for companies with entirely remote workspaces. The level of security and flexibility such a system offers helps any team stay more closely connected and productive.
That’s why many organizations are continually increasing their spending on key aspects of unified communications. These features include cloud phone systems, meeting apps, and even hardware.
How will a unified communications strategy benefit your business? Consider the primary ways it can do so.
Key Takeaways:
- Deploying a unified communications strategy increases productivity and reduces costs.
- Teams improve collaboration with unified communications and provide better customer experiences.
- Your agility, security, and flexibility all increase with a strong unified communications strategy.
A Unified Communications Strategy Boosts Your Productivity
When you want all facets of your work environment to go with you wherever you are, only a cloud-based communications platform will do. For starters, all of your primary channels are with one provider, saving you time managing vendors.
Your team also saves time because they don’t have to bounce back and forth between different apps to connect with each other or clients. Do you need to take a conversation from chat to email? What about when you want to retrieve files during a video conference?
It’s all in one app on desktop and mobile. This saves precious time and lets you focus on getting important work done instead of searching for the right programs or files.
Cloud Communications Reduce Your Costs
Bundling services has long been a way to save money. A unified communications strategy takes advantage of that fact.
Furthermore, using cloud communications means your provider takes care of everything by housing the essential equipment at their location. You no longer have to worry about maintaining the technical aspects of your system or upgrading and replacing parts. With a cloud services subscription, you always have the latest and greatest communication system.
You Can Also Enhance Your Collaboration
You’ll see the quality of your team’s collaboration improve with a unified communications strategy. This system lets hybrid and remote teams interact as if they were in the same room.
A perfect example of this is the screen-sharing feature that makes it easy to provide context during video conferences. File sharing within the platform allows team members to collaborate on projects while keeping everything confidential and backed up within your system.
However, you don’t need to be a remote workforce to appreciate the benefits of cloud collaboration. For example, instead of restricting meetings to when you can book a conference room, jump on calls whenever you want to tackle an initiative.
Of course, better communication leads to a more cohesive team with greater engagement. Your ability to offer remote and hybrid work to trusted employees helps you hold on to your most valuable team members.
Customers Get a Better Experience With Unified Communications
Customers can easily reach the right person on your team when you have a unified communications strategy. The service offers contact center features that allow for intelligent routing. Integrations with productivity software help agents quickly access customer details to provide personalized attention.
Other automated features open the door for self-service, letting clients manage basic account details and find key information quickly. Artificial intelligence also gives you access to a wider market, as you can use virtual agents and accurate translations to serve clients everywhere at all hours.
Your Organization Is More Agile With UC
Once you’re ready to expand, a unified communications strategy gives you the simplest way to expand the number of lines and users. You have complete control using your administrative dashboard and can often add or remove lines without any additional costs.
This flexibility lets you scale easily if you have a seasonal business. You can increase employees at a moment’s notice because the cloud doesn’t require any intensive installations.
That also means you can pivot to a remote or hybrid work environment without any concerns. Workers only need to download your provider’s app to begin working securely within your system.
Security Is Better Than Ever With Unified Communications
Entrusting your data servers to your provider also means you have top-tier security experts watching over your system at all times. Intermedia’s crack team protects its service across seven pillars in the digital and physical realm.
That means security can become a worry-free aspect of your unified communications strategy. All channels have full encryption for complete privacy and control over your data.
You’ll also have no concerns about compliance across international markets with Intermedia Unite. The platform meets the demands of all highly regulated industries, including healthcare and finance.
A Unified Communications Strategy Offers Total Business Continuity
Cloud services protect you whenever natural disasters, unexpected outages, or emergencies strike. Your system stays backed up and practically never goes down because of its 99.999% uptime.
Since it resides in the cloud, you can use it again the moment you have internet access. Plus, you don’t have to worry about losing your vital data and disappointing your customers.
Build Your Unified Communications Strategy Around Intermedia’s World-Class Platform
You need a vendor you can fully trust to devise an ironclad unified communications strategy. Reach out to our team at Intermedia to find out how we can help you get started in no time.
Melinda Curtis
Melinda Curtis is a Director of Product Marketing at Intermedia, where she focuses on helping businesses improve employee productivity and enhance their customer experiences using Intermedia's award-winning cloud communications solutions. Melinda brings over 20 years of experience in telecommunications, having worked in B2C and B2B marketing, product management, and vendor management roles. In her free time, she loves to travel with her family. https://www.linkedin.com/in/melinda-curtis/
August 13, 2024
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