5 Examples of Unified Communications for Businesses

Are you trying to figure out how unified communications as a service (UCaaS) can benefit your business? Some examples of unified communications can help you get a better idea of how it works across industries.

We’ve helped many businesses with their communications (over 140,000, in fact), which is why we know all about this topic. Discover top examples of unified communications features and five industry use cases.

Key Takeaways:

• UCaaS bundles all of your communications services into one convenient platform.
• Healthcare, financial, and legal businesses appreciate unified communications for its security, reliability, and compliance.
• All businesses appreciate the flexibility, productivity features, and cost savings that come with UCaaS.

Examples of Unified Communications Services and Features

For starters, you should be clear about what UCaaS is and what it does. The service puts all of your business communications into one app. Some examples of unified communications features are video conferencing, phone calls, chat, email, and file storage. All of these services sit in one secure platform.

What’s more, you don’t have to install physical components to run it. As a cloud-based service, you can use your UCaaS system on any of your internet-connected devices by installing an app.

Our Top 5 Examples of Unified Communications in Action

Below are a few examples of unified communications in different industries.

1. Healthcare

Health and wellness companies have many more concerns about communicating with patients than they did before the digital era. For instance, complying with the Health Insurance Portability and Accountability Act is a persistent challenge.

Also, the consumerization of healthcare means patient loyalty requires providers to offer more convenience. Even small practices utilize telehealth, and remote teams are more common as complementary services partner together to provide more patient value.

A robust UCaaS platform eliminates concerns about connectivity and compliance. For starters, video and phone consultations have the guarantee of being HIPAA-compliant. The cloud-based system means you can set up a private branch exchange between offices in mere days.

Even better is the fact that UCaaS can integrate with electronic health record software to automate retrieving and recording patient information. Integration with patient engagement apps also expedites patient-provider communications.

With UCaaS, care team members can work as if they’re in the office wherever they are, staying ready to serve patients. As Brian Harrison of Envita Medical Centers said, “The communication remains very good, and that results in the business growing — in our case, being able to take good care of patients.”

 2. Finance

The finance industry is highly competitive. Consequently, consistent communication with customers and prospects makes the difference for companies that thrive.

As with other examples of unified communications, UCaaS for financial companies offers full compliance and worry-free security. Also, the ability to take your secure office phone on the go provides flexibility for professionals who need to take meetings out of the office or work remotely.

UCaaS software integrations and analytics features are especially valuable for financial services. Customers can use self-service options to manage their accounts. Artificial intelligence can record and transcribe conversations, as well as make a summary of meetings, boosting accuracy and productivity.

3. Retail

Customer interaction is the heart and soul of retail. Now that a substantial amount of retail commerce has moved online where consumers make purchases at all hours, constant availability becomes a must.

The automated examples of unified communications features allow for contact center functions in the same system. Customers can manage accounts, make payments, and request information without talking to a human. This keeps you open for business 24/7 and available for more sales.

Connecting your customer relationship management software to UCaaS simplifies marketing and personalizing interactions. This streamlines recording and retrieving details from a customer account for customized campaigns and promotions.

4. Legal

Legal services are another field where confidentiality is of the utmost importance. However, the need for communications security doesn’t have to restrict your team to the office.

UCaaS keeps compliance with the law and lets legal professionals stay on the go. Even switching between devices is seamless. For example, if you are texting or talking to someone while riding in a car, you can pull up the same conversation on your PC once you reach your desk.

Legal UCaaS also integrates with practice management software and payment apps that let you track client activities for accurate billing. Again, it does all this while complying with PCI-DSS, FINRA, SEC, and GDPR standards.

5. International Businesses

Many successful real-world examples of unified communications come from global companies. You don’t have to get a contract for phone services in every market where you have branches. UCaaS puts everyone on the same system worldwide.

For global companies (and all businesses), the ability to condense services down to a single vendor translates into cost savings and less time on accounts payable. When you’re ready to expand into a new area, you don’t even need a local office to onboard employees. UCaaS makes remote collaboration and customer service inexpensive and seamless.

Get a Worry-Free Platform, Just Like These Examples of Unified Communications

These examples of unified communications should have given you a better idea of its uses and advantages. Do you want a closer look at UCaaS in action? Contact our team today to schedule a demo.

Melinda Curtis

Melinda Curtis is a Director of Product Marketing at Intermedia, where she focuses on helping businesses improve employee productivity and enhance their customer experiences using Intermedia's award-winning cloud communications solutions. Melinda brings over 20 years of experience in telecommunications, having worked in B2C and B2B marketing, product management, and vendor management roles. In her free time, she loves to travel with her family.