Our Newest Posts
What Is PSTN, and How Does It Work?
If you’ve done any investigation into setting up business phone lines, you’ve likely come across the initialism “PSTN.” What does this have to do with getting a good phone service? […]
March 28, 2024
5 mins to read
Service Providers Move to the Cloud
In today’s modern landscape, the convenience of cloud-based solutions has become so ingrained in our daily operations that we often overlook their transformative impact. Not too long […]
March 26, 2024
5 mins to read
What Is a Multi-Line Phone System, and Do You Need One?
Half of small business owners have made plans to grow or expand their companies in 2024. If you’re one of these ambitious entrepreneurs, those plans need to include a communications system […]
March 22, 2024
6 mins to read
What Is a Virtual Phone System, and How Does It Work?
Workers and employers alike have uncovered the benefits of remote work, as the latest reports show that 42% of companies are in a hybrid model and another 20% are fully remote. With this […]
March 19, 2024
5 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
How To Use Automated Call Routing To Enhance Your Company’s Communications
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read
Celebrating Women’s Leadership: A Journey of Growth and Empowerment
Welcome to the first installment of our special Q&A series, spotlighting the remarkable women of Intermedia as we celebrate not just International Women’s Day, but International […]
March 8, 2024
6 mins to read
Overcoming 5 Main Business Communications Challenges by Switching to the Cloud Now
In the ever-changing landscape of modern business, effective communication is the cornerstone of success. Yet, traditional office phone systems often pose significant challenges that hinder […]
March 6, 2024
3 mins to read
What Is an Auto Attendant, and Why Should You Care?
As a busy professional, you need to make the best use of your time and resources. Your clients feel the same way and want to see that you respect their time by making interactions as quick […]
March 5, 2024
5 mins to read
Empowering Teams: Cultivating Appreciation Every Day
At Intermedia, we believe that our people are our greatest asset, and fostering a culture of appreciation is ingrained in our DNA. As we commemorate Employee Appreciation Day, we reaffirm […]
March 1, 2024
2 mins to read
Which Cloud Calling Services Are Best for Your Business?
The quality of your communications service means everything to the success of your business. With the right software, you can strengthen your team through better collaboration, elevate your […]
February 28, 2024
5 mins to read
Contact Center Solutions: The Complete Guide
More than ever, customer experience is the deciding factor between which companies thrive and which struggle to hang on. For instance, 86% of buyers are willing to pay more for great CX, […]
February 24, 2024
5 mins to read