Our Newest Posts
Seven 2025 Customer Experience Trends to Have on Your Radar
Explore 2025 customer experience trends and why they matter. Learn about how the right technology makes them easier to achieve.
July 14, 2025
5 mins to read
What is Hosted VoIP?
Learn what hosted VoIP is, how it works, and why businesses are switching to cloud-based phone systems.
July 11, 2025
6 mins to read
Enable Peak Manager Performance with Intermedia Contact Center’s AI Supervisor Assist
Drive better outcomes, faster resolutions, and stronger teams with AI-powered supervision.
July 10, 2025
3 mins to read
10 Key Customer Engagement Metrics to Measure
Discover 10 essential customer engagement metrics to track satisfaction, loyalty, and behavior. Learn how to measure what matters and improve customer experience.
July 9, 2025
6 mins to read
What is an Omni Channel Contact Center?
Discover what an omnichannel contact center is, how it differs from multichannel support, and what features to look for.
July 7, 2025
7 mins to read
Business Phone Service Legal Services
What to Look for in Law Office Phone Systems
Looking for the best legal phone systems? Discover the key features law offices need for secure, reliable communication like call routing, transcription, and more.
July 4, 2025
6 mins to read
Healthcare Reliability Unified Communications
Unified Communication in Healthcare: A Guide
Explore how unified communications in healthcare improve team coordination, reduce delays, and support secure, patient-centered care across facilities.
July 2, 2025
6 mins to read
Contact Center Employees Retail
Retail Call Center Best Practices
Learn the best practices for call center retail success—boost customer satisfaction, streamline communication, and support in-store and online sales.
June 30, 2025
6 mins to read
6 Unified Communications Trends 2025
Review and learn about the unified communications market trends for 2025. See how they’ll impact the services and solutions for your business.
June 28, 2025
5 mins to read
Auto Dealers Contact Center Support
Automotive Call Center Benefits
Explore the top benefits of automotive call center services for dealerships and service centers, from improved response times to better customer retention.
June 27, 2025
5 mins to read
AI Contact Center Employees Financial Services
Financial Services Customer Experience Trends 2025
Explore the top customer experience trends shaping financial services in 2025, from AI-driven personalization to omnichannel engagement and trust-based innovation.
June 25, 2025
6 mins to read
Intermedia Earns Great Place to Work® Certification for the 4th Year – And Named One of Fortune’s Best Workplaces in the Bay Area!
We’re proud to share that Intermedia has once again been certified as a Great Place to Work® – marking our fourth year in a row earning that recognition. We’re also excited to be […]
June 23, 2025
3 mins to read