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View post: How Can an Omnichannel Cloud Contact Center Make Your Team More Customer-Centric?

How Can an Omnichannel Cloud Contact Center Make Your Team More Customer-Centric?

It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]

April 15, 2024

6 mins to read

View post: How Much Does a Modern Business Phone System Cost?

How Much Does a Modern Business Phone System Cost?

With cloud technology, the bar to getting a business phone system is lower than ever. You can obtain a feature-rich professional line for just $27.99 as long as you have an internet […]

April 11, 2024

5 mins to read

View post: How Much Data Do VoIP Services Use? Everything You Should Know About VoIP Bandwidth Requirements

How Much Data Do VoIP Services Use? Everything You Should Know About VoIP Bandwidth Requirements

VoIP communications rely on your internet bandwidth for smooth service. Find out how much data you need to avoid poor call quality or service interruptions.

April 9, 2024

5 mins to read

View post: What Is Direct Inward Dialing (DID)?

What Is Direct Inward Dialing (DID)?

Direct inward dialing allows someone to reach a party within your organization without going through an operator. Discover its benefits and how to set up DID.

April 4, 2024

6 mins to read

View post: VoIP Examples: Who Uses VoIP?

VoIP Examples: Who Uses VoIP?

Calling others with Voice over Internet Protocol technology has grown into a robust and stable option for connectivity. Many have used it without even realizing it. For example, in early […]

April 1, 2024

5 mins to read

View post: Breaking Barriers: Honoring Women’s Leadership and Inspiring Progress

Breaking Barriers: Honoring Women’s Leadership and Inspiring Progress

Welcome to the second installment of our special Q&A series, spotlighting the remarkable women of Intermedia as we celebrate International Women’s Month! Today, we’re honored to sit […]

March 29, 2024

4 mins to read

View post: What Is PSTN, and How Does It Work?

What Is PSTN, and How Does It Work?

If you’ve done any investigation into setting up business phone lines, you’ve likely come across the initialism “PSTN.” What does this have to do with getting a good phone service? […]

March 28, 2024

5 mins to read

View post: Service Providers Move to the Cloud

Service Providers Move to the Cloud

In today’s modern landscape, the convenience of cloud-based solutions has become so ingrained in our daily operations that we often overlook their transformative impact. Not too long […]

March 26, 2024

5 mins to read

View post: What Is a Multi-Line Phone System, and Do You Need One?

What Is a Multi-Line Phone System, and Do You Need One?

Half of small business owners have made plans to grow or expand their companies in 2024. If you’re one of these ambitious entrepreneurs, those plans need to include a communications system […]

March 22, 2024

6 mins to read

View post: What Is a Virtual Phone System, and How Does It Work?

What Is a Virtual Phone System, and How Does It Work?

Workers and employers alike have uncovered the benefits of remote work, as the latest reports show that 42% of companies are in a hybrid model and another 20% are fully remote. With this […]

March 19, 2024

5 mins to read

View post: The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever

The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever

A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]

March 15, 2024

6 mins to read

View post: How To Use Automated Call Routing To Enhance Your Company’s Communications

How To Use Automated Call Routing To Enhance Your Company’s Communications

Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]

March 13, 2024

6 mins to read