Our Newest Posts
A Guide to Conversational Intelligence AI
Conversational intelligence AI takes the value you get from conversational AI to another level. Find out the difference between the two and how they correlate.
July 25, 2024
5 mins to read
How to Select the Right Business Email Platform
The business email platform and plan you choose will impact productivity, security, and more. Find out how to choose the right one.
July 19, 2024
5 mins to read
Embracing World AI Day: Shaping the Future with Intelligent Innovation
Discover various perspectives and insights of AI from different departments with Intermedia.
July 16, 2024
4 mins to read
What are Inbound Call Centers?
Discover the world of inbound call centers: benefits, features, & best practices. Unlock efficiency, customer satisfaction & expert insights with Intermedia.
July 9, 2024
13 mins to read
Unlock the Full Potential of Your Contact Center: 6 Reasons Why Call Reports and Analytics Matter
Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.
July 1, 2024
3 mins to read
Contact Center Unified Communications
What Is a Phone Extension and How Does It Work?
Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.
June 28, 2024
8 mins to read
How To Get A Business Phone Number
Learn how to get a professional business phone number hassle-free. Intermedia’s step-by-step guide ensures you establish effective communication seamlessly.
June 25, 2024
13 mins to read
AI Customer Care: How To Get Started
AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
June 18, 2024
6 mins to read
Why Your Business Needs a Unified Phone System
Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
June 14, 2024
5 mins to read
5 Great Ways To Use AI-Powered Customer Service
Studies show that the most common way for companies to use artificial intelligence (AI) is in customer service, with 56% of businesses doing so. If you haven’t taken the plunge yet, how […]
June 7, 2024
5 mins to read
5 Benefits of Unified Communications as a Service
Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032. […]
June 4, 2024
5 mins to read
How Contact Center Workforce Optimization Contributes to Your Team’s Success
Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read