Services

Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

Our Newest Posts

View post: Embracing World AI Day: Shaping the Future with Intelligent Innovation

Embracing World AI Day: Shaping the Future with Intelligent Innovation

Disover various perspectives and insights of AI from different departments with Intermedia.

July 16, 2024

4 mins to read

View post: What are Inbound Call Centers?

What are Inbound Call Centers?

Discover the world of inbound call centers: benefits, features, & best practices. Unlock efficiency, customer satisfaction & expert insights with Intermedia.

July 9, 2024

13 mins to read

View post: Unlock the Full Potential of Your Contact Center: 6 Reasons Why Call Reports and Analytics Matter

Unlock the Full Potential of Your Contact Center: 6 Reasons Why Call Reports and Analytics Matter

Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.

July 1, 2024

3 mins to read

View post: What Is a Phone Extension and How Does It Work?

What Is a Phone Extension and How Does It Work?

Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.

June 28, 2024

8 mins to read

View post: How To Get A Business Phone Number

How To Get A Business Phone Number

Learn how to get a professional business phone number hassle-free. Intermedia’s step-by-step guide ensures you establish effective communication seamlessly.

June 25, 2024

13 mins to read

View post: AI Customer Care: How To Get Started

AI Customer Care: How To Get Started

AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.

June 18, 2024

6 mins to read

View post: What Is a Unified Phone System, and Why Should Your Business Have One?

What Is a Unified Phone System, and Why Should Your Business Have One?

Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.

June 14, 2024

5 mins to read

View post: 5 Great Ways To Use AI-Powered Customer Service

5 Great Ways To Use AI-Powered Customer Service

Studies show that the most common way for companies to use artificial intelligence (AI) is in customer service, with 56% of businesses doing so. If you haven’t taken the plunge yet, how […]

June 7, 2024

5 mins to read

View post: 5 Benefits of Unified Communications as a Service

5 Benefits of Unified Communications as a Service

Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032. […]

June 4, 2024

5 mins to read

View post: How Contact Center Workforce Optimization Contributes to Your Team’s Success

How Contact Center Workforce Optimization Contributes to Your Team’s Success

Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]

May 28, 2024

5 mins to read

View post: Your Handy Guide to Analytics for Contact Center Teams

Your Handy Guide to Analytics for Contact Center Teams

Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]

May 23, 2024

5 mins to read

View post: Revolutionize the Customer Experience and Employee Engagement With Advanced Contact Center Integrations

Revolutionize the Customer Experience and Employee Engagement With Advanced Contact Center Integrations

Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]

May 20, 2024

5 mins to read