Our Newest Posts
AI Meeting Notes: How Automated Call Recap and Transcription Save Time
Stop wasting time on manual note-taking. Discover how an AI meeting minutes generator creates accurate recaps, helping your team focus on the conversation.
September 2, 2026
5 mins to read
Microsoft 365 Microsoft solutions
What is Outlook on the Web (OWA)?
Learn what Outlook on the Web (OWA) is and how it provides seamless access to your Microsoft 365 business email from any browser, without needing extra apps.
August 28, 2026
5 mins to read
Best VoIP Phone Systems for Small Businesses in 2026
Reliability and real support are what small businesses notice first. Intermedia’s phone system runs on a financially backed 99.999% uptime SLA with white-glove onboarding included on every plan. If you have been comparing Nextiva, RingCentral, and Dialpad, here is where Intermedia stands.
August 26, 2026
22 mins to read
Microsoft 365 Microsoft solutions
What Is Outlook Web Access (OWA) and How Do You Use It?
Learn what Outlook on the Web (OWA) is and how to use this powerful browser-based tool. Discover how to streamline your workflow and integrate with Microsoft 365.
August 21, 2026
6 mins to read
IVR vs. Conversational AI: When to Use Each in Your Contact Center
Unsure between IVR vs. Conversational AI? Learn the key differences and how to choose the best contact center automation strategy for your customer service.
August 18, 2026
5 mins to read
AI vs. Human Agents: When Automation Helps and When It Hurts
Discover the pros and cons of customer service automation. Learn when to use AI chatbots and when human empathy is essential for building lasting client trust.
August 14, 2026
5 mins to read
What Is a CCaaS Platform? How It Differs from Legacy Call Centers (And Why People Are Migrating)
Discover the CCaaS meaning and how cloud-based contact center software outperforms legacy systems. Learn why businesses are migrating for omnichannel support.
August 12, 2026
5 mins to read
What Is Generative AI for Customer Service? A Practical Guide
Discover how generative AI for customer service improves experiences. Learn to implement AI agents for small business support and boost your team’s efficiency.
August 7, 2026
5 mins to read
How Long Should You Retain Business Emails? Compliance and Liability
Learn how long to keep business emails for compliance and liability. Discover best practices for email retention and how Intermedia Unite tools protect data.
August 4, 2026
6 mins to read
What is a Predictive Dialer?
Learn what a predictive dialer is and how it works to increase outbound call center efficiency. Discover how cloud-based systems improve agent productivity.
July 31, 2026
6 mins to read
Your Guide on How to Position and Price SMB VoIP for Your Clients
Learn how to effectively position and price VoIP for small business clients. Discover strategies for choosing the best business VoIP service and boosting revenue.
July 20, 2026
7 mins to read
What Is Real-Time Agent Guidance? How AI Helps Reps Mid-Call
Learn how real-time agent assist uses contact center AI to provide instant guidance mid-call, eliminate context gaps, and improve customer experience outcomes.
July 17, 2026
6 mins to read