Our Newest Posts
Fix Outlook Error: Cannot Open Default Folders
If you see the ‘cannot open your default email folders’ error message when trying to access your Outlook emails, you can use these easy tips to fix the problem quickly.
July 24, 2020
6 mins to read
Credit Counseling Moves: Hosted Contact Center
Credit Canada’s Keith Emery shares the journey of his nonprofit credit counseling service and its successful transition to a hosted contact center solution.
July 22, 2020
3 mins to read
Do Polls in Webinars Increase Engagement?
When your audience is engaged, you know your webinar was a success. One of the best ways to boost engagement is to make your webinar interactive.
July 9, 2020
5 mins to read
Sustaining Business in an Uncertain World
When COVID-19 arrived, the business world had to pivot instantly. With the world starting to re-open, what happens now?
July 8, 2020
6 mins to read
Video Conferencing Is the New Email
Without in-person meetings, businesses are relying heavily on video conferencing. Find out why video is starting to replace email in the workplace.
June 16, 2020
4 mins to read
The Power of Radio and Kindness Funds 5 Million Meals for Feeding America
Ron Stone, the CEO of Adams Radio Group that operates 25 stations across 5 American markets, watched a news story about a San Antonio food bank that caught his eye and inspired him to act. The story featured families whose lives had been up-ended by the COVID-19 pandemic shut-down and who were now waiting in line in their cars at a local food bank in order to get their next meal.
June 11, 2020
5 mins to read
What Is Cloud Communications?
Communication is one of the most important aspects of any company’s operations. Often, communication tools are not fully integrated, creating challenges for your team. By leveraging cloud communications, you can assure greater mobility and accessibility.
June 10, 2020
4 mins to read
How an Events Company Reinvented Themselves When Their Industry Came to an Abrupt Halt
When you are a branded merchandise company helping clients to get their brands into their customers’ hands through logoed merchandise at business events, what happens when social distancing forces the entire business world to cancel these events with little warning? That’s the challenge that Shelley Stewart, CEO of Red Promotions, faced when the COVID-19 pandemic swept the world in March 2020.
June 1, 2020
4 mins to read
Uninterrupted Patient Care – Business Innovator
When the COVID-19 pandemic prompted most of the population to shelter in place to prevent risk of transmission, the healthcare industry was faced with significant dilemmas – namely how to maintain the continuity of quality patient care while minimizing the risk of physical contact with patients and between workers.
June 1, 2020
4 mins to read
Contact Center Analytics for Remote Performance
Contact center managers regularly monitor their teams to ensure the utmost productivity in delivering fast issue resolution for customers with a friendly, approach. But what happens when the team, who may typically sit in the same office environment, suddenly becomes 100% work from home.
May 26, 2020
6 mins to read
Integrate Live Q&As into Your Webinar
Webinars are a powerful tool for connecting with your audience. They offer a platform for sharing ideas, driving discussions, and facilitating audience education. They are also an effective sales tool. According to InsideSales.com, 73 percent of marketing and sales leaders say webinars are one of the best lead generation tools. But, in order to hold your participants’ attention for the full duration, integrating live Q&As into your webinar is key.
May 21, 2020
5 mins to read
How UCaaS Enables Greater Employee Mobility
The idea of flexible work has become a competitive advantage in business. This flexibility facilitates employee mobility, supported by technology. Now, it’s likely that most of your workforce must be mobile. That’s due to not only the shift to required remote work but also because work doesn’t happen between 8 and 5 anymore. Further, employees use their mobile devices very often to communicate and collaborate.
May 20, 2020
4 mins to read