What’s the best way to prove Intermedia’s strong commitment to service quality and reliability? An award from Frost & Sullivan, the leading independent analyst firm in the Cloud Communication and Collaboration market.
We’re very pleased to be recognized by Frost & Sullivan with the 2018 North American Cloud Communications and Collaboration Price/Performance Value Leadership Award for the exceptional value and performance offered by Intermedia Unite™, our all-in-one cloud communication and collaboration platform.
Each year, Frost & Sullivan presents this award to a company that has developed a product to suit market and client needs. The award lauds the price competitiveness, features, ease of product use, and the service effectiveness of the recipient company.
Frost & Sullivan employs a customized Decision Support Scorecard that allows their research teams to objectively analyze performance and to assign ratings on that basis. The research team confirms the veracity of this weighted scorecard through sensitivity analysis. The results of this analysis are shown below:
According to Frost, Intermedia exhibits strong overall performance and has a comprehensive services portfolio with a strong track record of reliability and a continued focus on innovation. We deliver very compelling value to businesses in the cloud communications space, and Frost & Sullivan is proud to bestow us with the 2018 Price/Performance Value Leadership Award.
Elka Popova, VP of Industry Research comments on Intermedia’s win:
Unlike many first-generation hosted IP telephony companies that compromised service performance for cost efficiency, Intermedia demonstrates strong commitment to service quality and reliability. Most providers offer service level agreements (SLAs) that back only 99.99% service uptime, whereas Intermedia financially backs SLAs that guarantee 99.999% service availability. This makes it one of the few participants to ensure ‘five nines’ of actual service availability in a year.
I asked Intermedia CEO Michael Gold for his thoughts:
We are honored to be recognized by Frost & Sullivan, a company that, for over 50 years, has recognized the companies that are the leaders in their respective fields. Our mission at Intermedia is simple, and that is to provide SMBs and the channel partners that serve them with technology that is easy-to-use, secure, reliable, and affordable – and then to back it with outstanding 24/7 support. Intermedia Unite was created to meet the needs of the modern SMB – an all-in-one Unified Communication and Collaboration service that delivers crystal clear call quality, greater mobility, and the features that enable versatile, seamless communication in the office or in the field. This prestigious award only helps to further validate our efforts and is a reflection of all the hard work, dedication, and ingenuity of everyone here at Intermedia.
Learn more about the Frost & Sullivan award here.
Craig Woods
Craig Woods is the Director of Product Marketing at Intermedia.
February 21, 2019
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