Introducing Company Messaging: Business Texting that Elevates Customer Experiences

April 20, 2023

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As more and more customers expect immediate and personalized communication from businesses, it’s becoming increasingly important to provide them with a variety of ways to connect with your company. That’s why we’re excited to introduce Company Messaging, a powerful new add-on solution to Intermedia Unite® that lets you text (SMS) or picture (MMS) message from any of your main business phone numbers.

With Company Messaging, groups of one or more users can respond and send messages from your main business phone number through the Unite desktop and mobile apps. This means that any user in the group can instantly respond to customer texts, providing optimal customer service and fast, customized responses.

But Company Messaging isn’t just about providing better customer service. It’s also a powerful tool for driving customer engagement. According to recent studies, 90% of customers prefer texting as a communication option, so by offering this solution, you can better meet your customers’ needs and preferences.

Here are just a few of the ways that Company Messaging can benefit your business:

  • Connect customers with subject matter experts easily: By texting your main business phone number, customers can be seamlessly connected with the right expert or department to help them with their questions or concerns.
  • Provide fast and customized responses: With Company Messaging, your team can respond to customer inquiries quickly and with personalized, relevant information.
  • Improve customer satisfaction: By offering a convenient and easy-to-use messaging option, you can improve customer satisfaction and loyalty.

Company Messaging is available on Unite Pro, Enterprise, and with Teams licenses, and it’s easy to get started. Simply text or picture enable your main business phone number, and your team can start responding to customer inquiries right away.

It’s important to note that Company Messaging is different from standard SMS and MMS communication. While Unite is already set up to communicate via SMS and MMS from a Unite user’s personal business number, Company Messaging is specifically designed for messaging from a company’s main business phone number.

So, if you’re looking for a better way to engage with your customers and provide them with the fast, personalized service they expect, consider the all-in-one Intermedia Unite cloud communication and collaboration solution featuring Company Messaging today.

 

The Intermedia Team

Intermedia helps businesses of all sizes connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. And, as a partner-first company, Intermedia goes to work for our channel partners to help them grow their revenue and maximize their success.

April 20, 2023

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