Smarter AI, Simplified: Introducing AI Subscriptions for Intermedia Contact Center

Artificial intelligence is transforming how contact centers operate. For years, capabilities like real-time transcription, post-call summaries, sentiment analysis, coaching prompts, and meeting insights have been available in limited or beta forms. With the launch of Intermedia AI Subscriptions, these advanced capabilities are now packaged into two streamlined options — AI Standard and AI Advanced — making them easier to access, scale, and manage.

These subscriptions replace the legacy transcription block model with predictable, per-agent pricing and broader functionality. The result: simplified budgeting, faster adoption, and smarter tools for both agents and supervisors.

What’s Included in AI Standard

AI Standard delivers essential post-call intelligence to every agent — helping teams understand customer interactions faster and more effectively:

• Post-Call Transcription: Automatically generate accurate, searchable transcripts of every call for compliance, training, and dispute resolution.
• Summarization and Previous Call Summaries: View concise, AI-generated conversation summaries, along with a rolling history of prior interactions.
• Sentiment and Keyword Search: Quickly identify customer tone and locate conversations by topic or phrase.
• Knowledge AI Assistant (manual): Allow agents to query your knowledge base during or after calls to find accurate answers faster.

Pricing: $30/agent/month for Intermedia Contact Center Pro. Included at no additional cost with Intermedia Contact Center Elite.

What’s Included in AI Advanced

For organizations ready to enable real-time intelligence and next-level coaching, AI Advanced expands on AI Standard with enhanced, live capabilities:

• Live Transcription and Real-Time Insights: See calls as they happen, with visibility into key moments and sentiment shifts.
• Real-Time Agent Assist: AI proactively listens and suggests answers, scripts, or solutions to help agents respond quickly and accurately.
• Automated Suggestions: Receive AI-driven recommendations for next best actions or responses.
• AI Recap: Turn every call into an actionable recap with key outcomes, topics, and next steps.
• Supervisor Assist: Provide supervisors with live alerts and coaching recommendations so they can engage when it matters most.

Pricing: $50/agent/month for Intermedia Contact Center Pro or $30/agent/month for Intermedia Contact Center Elite.

Why Make the Change Now

With Intermedia AI Subscriptions, features like Summarization, Agent Assist, and Supervisor Assist move from beta to general availability — giving customers access to production-ready, enterprise-grade AI tools that help save time, reduce manual work, and enhance the customer experience.

• For agents: Less time taking notes, more time focused on delivering exceptional service.
• For supervisors: Better visibility into live conversations and the ability to coach in real time.
• For businesses: Predictable, per-agent pricing with far greater value than the legacy block model.

Built to Scale With You

Intermedia AI Subscriptions are built for flexibility. Businesses can choose the right level of AI today and adjust as needs evolve — all through HostPilot®, Intermedia’s intuitive admin portal.

Contact Center Pro customers can add AI Standard or Advanced at any time. Contact Center Elite customers receive AI Standard included and can upgrade to AI Advanced for just $30 per agent.

The Future of the Contact Center

AI is no longer optional — it’s foundational to how modern contact centers deliver faster, more accurate, and more personalized customer experiences. With AI Standard and AI Advanced, Intermedia Contact Center makes these capabilities accessible, affordable, and simple to manage — all backed by Intermedia’s financially backed 99.999% uptime SLA and Worry-Free Experience™.

Smarter AI. Simplified. That’s the promise of Intermedia AI Subscriptions.

Josh Rudder

Josh Rudder is a Senior Manager of Product Marketing at Intermedia, where he focuses on helping businesses improve their customer experience using Intermedia's award-winning cloud communications solutions. His extensive experience includes managing product messaging, market research, and competitive intelligence. Outside of work, he dedicates his time to cycling and planning his next travel adventure with his wife.