What is IVR, or Interactive Voice Response, and how can it help a small business?

If you’ve ever called a customer service hotline, you’ve likely interacted with an interactive voice response system. While it often functions inside of a contact center solution, IVR […]

Industry topics, Voice and Unified Communications

How Your Business Can Benefit From Interactive Voice Response: The Ultimate Guide to IVR

Posted on June 28, 2023

Customers expect quick and accurate service from the brands they do business with. Learn how IVR can help you achieve this objective and the mistakes to avoid.

Industry topics, Voice and Unified Communications

How To Implement a Simple IVR System in No Time

Posted on March 22, 2023

A simple IVR system can optimize your customer service. Learn what an IVR system can do for your company, the best way to set one up, and the mistakes to avoid.

Features, Intermedia Unite, Services, Voice and Unified Communications

What Is a VoIP Phone & How Does It Work?

Contact Center, Industry topics

10 Contact Center Technologies You Should Know About

Industry topics, Intermedia Unite, Voice and Unified Communications

Why a Small Business VoIP System Makes Sense for You

Intermedia news

Contact Center Services: How To Make Them Work for You

Intermedia news