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Utilize AI Chatbots for Your Business
As artificial intelligence becomes more powerful and conversational, the number of people who “hate talking to a machine” is gradually shrinking. In fact, 73% of consumers expect […]
May 15, 2024
5 mins to read
Transport Co. Stays Connected with Intermedia
Today, Intermedia has received Microsoft certification for Intermedia Contact Center for MS Teams, which is designed to help businesses using Teams to access advanced customer experience […]
May 9, 2024
3 mins to read
Professional Cloud Video Conference Advantages
Your business needs effective and cost-efficient ways to communicate with your team and your clientele. In the modern world, that demands using cloud video conferencing. An increasing number […]
May 7, 2024
5 mins to read
Better Video Conferencing Etiquette Tips
Hybrid and remote work environments are here to stay, so virtual meetings are now a standard way of doing business. Proper video conferencing etiquette is necessary to make a good impression […]
May 3, 2024
5 mins to read
Healthcare Data Archiving Solutions
Find out how healthcare data archiving solutions can make accessing and working with electronic health records much more intuitive for medical practitioners.
April 30, 2024
5 mins to read
Beginner’s Guide to Contact Center Intelligence
Advances in artificial intelligence are another step forward in the digital transformation of business operations. Customer support and service teams are getting in on the action with […]
April 25, 2024
5 mins to read
Maximize Your Contact Center Architecture
Are your customer service and support operations as effective and cost-efficient as possible? The contact center architecture you choose primarily determines that. Getting your contact […]
April 23, 2024
5 mins to read
Understanding SIP Trunk Port Numbers and Needs
Many people have become familiar with VoIP. Voice over Internet Protocol made cost-effective calling over the internet possible, and for decades, people have used the technology for […]
April 18, 2024
6 mins to read
Omnichannel Cloud Contact Center Benefits
It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]
April 15, 2024
6 mins to read
Switch to Cloud-Based Phone Systems
VoIP communications rely on your internet bandwidth for smooth service. Find out how much data you need to avoid poor call quality or service interruptions.
April 9, 2024
5 mins to read
What Is Direct Inward Dialing (DID)?
Direct inward dialing allows someone to reach a party within your organization without going through an operator. Discover its benefits and how to set up DID.
April 4, 2024
6 mins to read
VoIP Examples: Who Uses VoIP?
Calling others with Voice over Internet Protocol technology has grown into a robust and stable option for connectivity. Many have used it without even realizing it. For example, in early […]
April 1, 2024
5 mins to read