Our Newest Posts
Important Security Advisory: AT&T Incident and Preventative Measures
A recent security breach involving AT&T highlights the need to protect yourself and your business from cyberattacks.
July 16, 2024
4 mins to read
Cloud-Based Healthcare Phone Systems: 7 Excellent Use Cases
Consider various use cases for how cloud-based healthcare phone systems can help medical teams meet the challenge of optimizing the patient experience.
July 11, 2024
5 mins to read
What are Inbound Call Centers?
Discover the world of inbound call centers: benefits, features, & best practices. Unlock efficiency, customer satisfaction & expert insights with Intermedia.
July 9, 2024
13 mins to read
Why Call Reports and Analytics Matter
Contact centers now utilizes call reports and analytics that maximizes different aspects in the workplace. Learn why this information is crucial in a business.
July 1, 2024
3 mins to read
Contact Center Unified Communications
What Is a Phone Extension and How Does It Work?
Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.
June 28, 2024
8 mins to read
How To Get A Business Phone Number
Learn how to get a professional business phone number hassle-free. Intermedia’s step-by-step guide ensures you establish effective communication seamlessly.
June 25, 2024
13 mins to read
AI Customer Care: How To Get Started
AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
June 18, 2024
6 mins to read
Why Your Business Needs a Unified Phone System
Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
June 14, 2024
5 mins to read
6 Healthcare Contact Center Best Practices
Learn which healthcare contact center best practices help your team improve patient experiences, increase adherence, reduce costs, and foster company growth.
June 11, 2024
5 mins to read
5 Great Ways To Use AI-Powered Customer Service
Studies show that the most common way for companies to use artificial intelligence (AI) is in customer service, with 56% of businesses doing so. If you haven’t taken the plunge yet, how […]
June 7, 2024
5 mins to read
5 Benefits of Unified Communications
Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032. […]
June 4, 2024
5 mins to read
Contact Center Workforce Optimization
Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read