Our Newest Posts
Optimizing the Customer Journey
Learn how to optimize the customer journey using technology. Delighting customers and being responsive are key to loyalty and retention.
April 26, 2022
5 mins to read
Intermedia Unite: CRN’s 2023 Product of Year
Interface Technologies Northwest (ITN) is a Seattle-based telecommunications company founded in 2001, serving organizations throughout western Washington. It’s a veteran-owned business that provides structured cabling, wireless solutions, and unified communications. They have a wide footprint of customers and specialize in the aerospace, construction, and legal industries.
April 19, 2022
5 mins to read
Overcoming Digital Transformation Challenges
Change is hard in any capacity. Digital transformation is typically one of the biggest changes any organization will face. With it comes a variety of challenges for leadership and employees. […]
April 19, 2022
5 mins to read
Contact Center vs. Call Center: Which One?
The call center has served as the hub of customer service for decades. With the advent of toll-free 1-800 numbers and technologies like private branch exchange (PBX) and interactive voice […]
April 18, 2022
5 mins to read
Your Contact Center Should Be Cloud-Based
The question of migrating to the cloud for communication applications is no longer one with much doubt. With hybrid workforces becoming the norm and the desire to integrate communication […]
April 12, 2022
5 mins to read
5 Ways the Cloud Enables Business Communication
Now that the cloud has become a mainstay in the business world, we’re starting to see the true impact of cloud business communications. Most companies use the cloud — 91 percent use the […]
April 11, 2022
5 mins to read
Why CRN Bets on Cloud Software Companies
CRN interviewed MDP managing partner and Intermedia Chairman, Zaid Alsikafi, and our CEO, Michael Gold, for its latest cover story. The question – why are private equity firms taking such an interest in cloud software companies?
April 9, 2022
5 mins to read
Help Customers Plan for Ransomware Attacks
Ransomware attacks are a threat all businesses face. As an IT provider, are you doing enough to help your customers keep their data safe?
April 8, 2022
5 mins to read
CCaaS for Small Business: Utopia or Reality?
Is CCaaS, contact center as a service, right for small businesses? Learn about the advantages of this technology platform, no matter your company size.
April 5, 2022
5 mins to read
What the Future of Remote Work Looks Like
While there’s no crystal ball to foretell what the future of remote work will look like, some trends will guide the way. Before 2020, remote work gained acceptance and was something that […]
March 29, 2022
6 mins to read
Benefits of Cloud-Based Phone Systems
Easily accessible communication is crucial to every company. In the age of hybrid workforce models, your employees may work from home, the office, or anywhere in between. Thus, the solutions […]
March 28, 2022
5 mins to read
Partners Unified Communications
Best VoIP Service Providers 2022
Reliable VoIP services are key to ensuring successful business communications. Here’s a comparison of top VoIP service providers.
March 21, 2022
5 mins to read