Our Newest Posts
Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
To ensure your remote contact center is able to handle peak volume times, you need to always have the right number of agents ready to answer calls. Adequate staffing is essential for providing callers the best possible customer experience. You also don’t want to make the mistake of overscheduling and wasting resources. So, what metrics should you look at to understand peak call volume?
May 19, 2020
5 mins to read
Preparing for the New Normal in Business
Drastically increased remote working and the need to ensure flexible and adaptive communications isn’t a temporary COVID-19 problem. It’s the new normal in business. How your organization responds to this new way of collaborating and communicating will determine its future level of success, both directly after the coronavirus and in the long term.
May 15, 2020
5 mins to read
Contact Center Unified Communications
Types of Business Communication Needed
For many companies, in as little a few days, business models shifted from tried and true operations to everything happening over the phone. We are all in uncharted ground, where distancing has become the prime directive and in-person interactions are by necessity curtailed. Phone call volume has soared to unprecedented levels, resulting in widespread busy signals, and the demand seems unlikely to abate any time soon.
May 13, 2020
6 mins to read
New Study Finds More Than Half of U.S. SMB Owners Believe Working Remotely is Here to Stay Post-Pandemic
Embracing remote work has been a love-hate relationship for many small and medium-sized business (SMB) owners. With new technology allowing workers to work from wherever and whenever more than ever before, employers have had to balance this reality against having the peace of mind that frequently comes from being in the same physical space as your employees. As owners try and adapt to this new tech reality, more and more companies have been adopting a hybrid approach—offering the option for some remote work but not fully committing.
May 12, 2020
5 mins to read
How to Manage Live Attendee Chat During Webinars
Webinars are golden opportunities for sharing knowledge and connecting with your audience. They’ve become a vital marketing tool that transforms interested leads into customers. They provide an interactive way to present information and get real-time feedback through live attendee chat. However, it can be a huge task to manage chat during your webinar. You want to engage your attendees and encourage their questions and comments, but you have to keep it under control, ensuring the conversation stays on track.
April 28, 2020
4 mins to read
Remote Work Is Here to Stay: What Lies Ahead for Businesses Tomorrow?
The new normal has settled in on the business world. To accommodate for the current environment and public health emergency, workers have shifted to work from home mode. This significant change will forever impact the way people work as companies realize that remote work is productive, cost-effective, and efficient.
April 14, 2020
5 mins to read
Video Conferencing Security Best Practices
Here at Intermedia AnyMeeting, we’re dedicated to providing users with a safe and secure video conferencing experience from their office, home, and anywhere in between. Read this blog to learn how to keep your meetings secure.
April 10, 2020
4 mins to read
Remote Salespeople: Tips to Maintain Client Relationships
Remote work has been embraced by many sales departments, as these roles are typically on the go. Now that travel has come to a halt, you may be concerned about how you’re going to maintain client relationships as a salesperson working remotely. Transitioning to a remote sales force can certainly have its challenges. With the right strategy, tools, and technology, you can ensure that you are cultivating connections and continuing to close deals.
April 8, 2020
5 mins to read
Why Video Conferencing Is More Productive than In-Person Meetings
Whether you’ve been working remotely for years or are transitioning, virtual meetings can encourage better engagement and collaboration. Being in the same room with someone doesn’t necessarily mean you’ll have a fruitful meeting. In fact, there are lots of stats and data that support the idea that video conferencing is more productive than in-person meetings.
April 7, 2020
4 mins to read
Scaling Healthcare Patient Communications
Many healthcare institutions are faced with a sudden and dramatic increase in patients without the help of additional resources. They have the same number of doctors and nurses on staff but are now dealing with hundreds of thousands of inquiries due to the pandemic. So how do you streamline your operations to handle this increase, all while enabling remote care teams to provide telehealth services? L.A. County Department of Health Services faced this very scenario and knew they had to scale their contact center fast in order to meet demand.
April 2, 2020
3 mins to read
Support Customers with Virtual Contact Center
Technology and virtual contact center software offer you the ability to support customers virtually. Intermedia shares the solutions you need. Read more!
April 1, 2020
4 mins to read
Effective Communication in Healthcare
The new paradigm isn’t coming – it’s already here. Across North America, caller volume to hospitals, clinics, and health services lines is spiking to record highs. The influx exceeds most estimates, often overwhelming available resources and causing long wait times, unanswered calls, and frustrated patients.
March 30, 2020
6 mins to read