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Business interest Contact Center Financial Services Unified Communications
How Your Business Can Benefit From Interactive Voice Response: The Ultimate Guide to IVR
Customers expect quick and accurate service from the brands they do business with. Learn how IVR can help you achieve this objective and the mistakes to avoid.
June 28, 2023
6 mins to read
Moving to the Cloud Retail Unified Communications
12 Things You Can Do With a VoIP Phone System
A VoIP phone can do so many things for your organization that a full list might be endless. Discover at least 12 ways a VoIP system can enhance your operations.
June 12, 2023
6 mins to read
Archiving Business interest Compliance Financial Services Security
Intermedia Archiving – Why retention-based archiving is a better approach for businesses than just storing data
As businesses adopt UC platforms to improve collaboration and productivity, important conversations and interactions take place across a myriad of communication channels such as chat, SMS, […]
April 14, 2023
3 mins to read
Archiving Financial Services Unified Communications
Intermedia Archiving: The Next Step in Protecting Business Communications, Enhancing Productivity, and Creating a More Informed Organization
Intermedia is excited to introduce Intermedia Archiving, a data retention solution available to Intermedia customers that makes it fast and easy to find important communications when you […]
April 3, 2023
3 mins to read
The 1-2-3 Guide to Retail Phone Systems
Retail companies depend on positive customer interactions to succeed. Discover how online retail phone systems can enhance customer service and productivity.
March 24, 2023
5 mins to read
Contact Center Logistics & Transportation Unified Communications
International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center
Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.
June 24, 2022
5 mins to read
Compliance Legal Services Unified Communications
4 Things to Seek Out in a Legal Services UCaaS Provider
Law firms are a prime target for cyber attackers because they handle a large amount of sensitive data. According to a report published by the American Bar Association, 29 percent of law […]
January 13, 2022
5 mins to read
3 Benefits of Cloud-Based Communications for Financial Services
The financial services sector has been moving along a path of digital transformation for years, with companies turning to advanced technology to meet rising customer expectations and […]
December 1, 2021
5 mins to read
Boutique “Yachting” Law Firm Moves Through Choppy Waters to Smooth Sailing with a Modern, Cost-Effective, Cloud-Based Phone System
A company’s phone system is integral to every aspect of its work. But without reliable technology that can easily adapt to the changing needs of a business, systems become outdated and frustrations, and costs, mount. So, what happens when a business meets this challenge?
May 19, 2021
5 mins to read
Financial Services Real Estate
Modernizing a 100-Year-Old Real Estate Business with a Cloud-Based Phone System Helps Company Realize Greater Efficiency and Record Sales
Many organizations are going through a digital transformation in the search for greater operational efficiencies, higher levels of customer care, and increased mobility. For more and more companies, this includes the decommissioning of on-premises business phone systems.
May 4, 2021
4 mins to read
Contact Center Financial Services Real Estate
Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers
Introducing the Intermedia Business Innovators series – where Intermedia honors business leaders who are improving customer care, employee engagement, and business operations through innovative thinking and decisive action. Hear the stories from the business innovators first-hand.
February 4, 2021
4 mins to read
Contact Center Financial Services Real Estate
Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers
Every business wants to be responsive to customer needs. Today’s customers now engage providers in various channels, and being able to track, monitor, and address these interactions is paramount to customer satisfaction. CMLS Financial, Canada’s largest, independently-owned mortgage company, shared their story with us about leveraging cloud-based contact center software to serve customers better.
October 1, 2020
4 mins to read