VoIP Examples: Who Uses VoIP?
Calling others with Voice over Internet Protocol technology has grown into a robust and stable option for connectivity. Many have used it without even realizing it. For example, in early […]
April 1, 2024
5 mins to read
Service Providers Move to the Cloud
As the industry undergoes a significant transformation, SPs must embrace change and align their strategies with evolving market dynamics.
March 26, 2024
5 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
Enhance Communications with Call Routing
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read
Overcoming Communications Challenges
In the ever-changing landscape of modern business, effective communication is the cornerstone of success. Yet, traditional office phone systems often pose significant challenges that hinder […]
March 6, 2024
3 mins to read
What Is an Auto Attendant?
As a busy professional, you need to make the best use of your time and resources. Your clients feel the same way and want to see that you respect their time by making interactions as quick […]
March 5, 2024
5 mins to read
7 Signs You Need an IVR Service Right Now
Review seven signs that it’s time for your business to start using an IVR service. Also, learn the ways an IVR system helps you enhance the customer experience.
February 16, 2024
5 mins to read
Unified Communications: Getting Started
With remote work expected to stick long-term, cloud communications is likely to persist as an essential component of business technology.
February 14, 2024
13 mins to read
Archiving Contact Center Unified Communications
Intermedia’s 2023 Awards Recap
As we welcome the new year, Intermedia takes immense pride in reflecting on the over 30 prestigious awards and accolades that have shaped our journey. The recognition garnered across various […]
January 31, 2024
4 mins to read
Partners Unified Communications
White-Label Communications: The Ultimate Guide
If you’re looking for a high-profit revenue stream with low overhead, consider white-label communications. Learn everything you need to know to get started.
January 11, 2024
6 mins to read
8 Business VoIP Phone Service Benefits
Voice calls still remain one of the most popular ways for companies to communicate with customers, employees, and everyone else. However, a landline is no longer practical in the digital […]
December 20, 2023
5 mins to read
Intermedia Unite as CRN’s 2023 Product of the Year
We are thrilled to round out the year with the honor of being awarded with the prestigious CRN 2023 Products of the Year Award in the Unified Communications and Collaboration – […]
December 12, 2023
2 mins to read