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Search Results for: contact center

216 results found

View post: The Ultimate Guide to Understanding How a Hosted Contact Center Works
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The Ultimate Guide to Understanding How a Hosted Contact Center Works

Posted on May 30, 2023

If you want to enhance your customer support, you may be wondering if it’s worth it to invest in a hosted contact center. Learn more about the service here.

View post: How To Choose the Best Contact Center Platform

How To Choose the Best Contact Center Platform

Posted on May 18, 2023

An excellent contact center platform helps you manage your inbound and outbound calls with ease. Find out how to pick the best service for your organization.

View post: Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center
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Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

Posted on May 17, 2023

Intermedia’s Healthcare Solutions practice has one key mission: enhance patient care by improving healthcare communications and workflows. To that end, we are excited to announce that new […]

View post: What Do Complete Contact Center Solutions Look Like?
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What Do Complete Contact Center Solutions Look Like?

Posted on May 5, 2023

Fulfilling customer needs requires effective contact center solutions. What comprises a complete software system? Discover the necessary features.

View post: Introducing AI Interaction Summary – Harnessing Generative AI to Enhance Contact Center Efficiency and Productivity
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Introducing AI Interaction Summary – Harnessing Generative AI to Enhance Contact Center Efficiency and Productivity

Posted on April 26, 2023

As a business owner or decision maker, you understand the importance of running an efficient, productive, and profitable operation, with happy employees and customers at the forefront of […]

View post: What Is a Contact Center, and Why Do You Need One?

What Is a Contact Center, and Why Do You Need One?

Posted on April 19, 2023

Customer support is as valuable as the products or services you sell. Discover how a contact center can make a positive difference for your organization.

View post: 6 VoIP Contact Center Solutions To Take You Into the Future
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6 VoIP Contact Center Solutions To Take You Into the Future

Posted on March 30, 2023

Your VoIP contact center solutions can help or hinder your business. For example, 40% of customers will stop buying from a company after a poor experience. On the other hand, clients spend […]

View post: 8 Contact Center Tools You Can’t Do Without

8 Contact Center Tools You Can’t Do Without

Posted on March 13, 2023

Without the right contact center tools, your company will struggle to provide service that keeps clients loyal. Learn about the eight features you must have.

View post: Enterprise Contact Center Solutions: The Definitive Guide
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Enterprise Contact Center Solutions: The Definitive Guide

Posted on February 20, 2023

Enterprise contact center solutions can help a company reach its customer service goals. Discover the benefits of a Contact Center as a Service platform.

View post: How to Build a Thriving Company Culture in Contact Centers
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How to Build a Thriving Company Culture in Contact Centers

Posted on January 16, 2023

Improving CX starts with having a strong contact center work culture. Find out how to build a thriving contact center culture and better support your agents.