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Search Results for: contact center

216 results found

View post: What Employee Engagement Looks Like in Contact Centers in 2022

What Employee Engagement Looks Like in Contact Centers in 2022

Posted on November 24, 2022

Contact center employees who are engaged are usually more productive and satisfied. Find out what employee engagement in contact centers looks like in 2022.

View post: Reporting Systems for Contact Centers in the Age of Remote Work

Reporting Systems for Contact Centers in the Age of Remote Work

Posted on November 14, 2022

Effective contact center reporting is key to ensuring a good customer experience. Learn what a reporting system for remote teams should have.

View post: How Contact Centers Can Emerge Unscathed from the Great Resignation
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How Contact Centers Can Emerge Unscathed from the Great Resignation

Posted on September 26, 2022

Millions of workers quit their jobs during the Great Resignation. But contact centers don’t need to face the brunt of this movement – find out why.

View post: The Complete Guide to Contact Center Performance Management
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The Complete Guide to Contact Center Performance Management

Posted on August 22, 2022

Optimize your organization’s customer support with this guide to contact center performance management.

View post: The Best Remote Contact Center Metrics for Tracking Performance
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The Best Remote Contact Center Metrics for Tracking Performance

Posted on August 12, 2022

Ensure your agents are meeting performance and productivity standards with these remote contact center metrics.

View post: Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume
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Is Your Remote Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume

Posted on August 1, 2022

Find out what remote contact center metrics can help you ensure your contact center is well staffed at all times.

View post: 3 Ways AI Is Transforming Contact Centers in 2022
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3 Ways AI Is Transforming Contact Centers in 2022

Posted on July 11, 2022

AI in contact center software is enabling businesses to offer better CX. Find out how this technology is transforming contact centers.

View post: 5 Reasons Your Business Needs a Contact Center
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5 Reasons Your Business Needs a Contact Center

Posted on July 5, 2022

Contact centers for business provide a streamlined way to serve customers. Find out what a contact center is and why you need one.

View post: International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center
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International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center

Posted on June 24, 2022

Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.

View post: 6 Tips for Remote Contact Center Management
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6 Tips for Remote Contact Center Management

Posted on June 21, 2022

Explore these tips for remote contact center management. With a cloud-based platform, your agents can work from wherever.