As businesses grow and adapt to a more modern and digital world, the use of cloud-based phone systems is becoming increasingly popular. A cloud business phone system provides numerous benefits to a small business, such as scalability, cost-effectiveness, and mobility. In addition to traditional phone features like voicemail, call forwarding, and call recording, many cloud business phone systems now offer integrated video conferencing, team chat, and file-sharing capabilities. In this blog, we will explore a day in the life of a cloud business phone system at a typical small business that uses these features.
8:00 AM: As employees arrive at the office, they log in to their desk phones or softphones on their computers, which are connected to the cloud business phone system. The phone system greets them with a welcome message and provides access to all the features they need, including video conferencing and team chat. This allows employees to collaborate and communicate with each other in real time, even if they’re in different locations.
9:00 AM: The receptionist receives the first incoming call of the day. The cloud business phone system’s auto-attendant feature greets the caller and directs them to the appropriate department or extension. If the receptionist is unavailable, the call is automatically forwarded to the next available employee or to their voicemail. If the caller needs to share a file with the employee they are speaking with, the cloud business phone system’s file-sharing capabilities allow the employee to quickly and easily access the file.
10:00 AM: The sales team is making outbound calls to potential customers using the cloud business phone system’s softphone feature. This allows them to make calls from their computer, rather than tying up their desk phone. The softphone also allows them to transfer calls and access all of the same features as their desk phone. If a potential customer wants to have a video call, the cloud business phone system’s video conferencing feature allows the sales team to connect with the customer face-to-face, no matter where they are.
12:00 PM: During lunchtime, employees can use the cloud business phone system’s mobile app to make and receive calls on their personal mobile devices. This ensures that they don’t miss any important calls while they’re away from their desk. The mobile app also allows employees to access team chat and file-management features, so they can stay connected with their colleagues even when they’re out of the office.
2:00 PM: A customer calls in with a billing inquiry. The cloud business phone system’s call recording feature allows the customer service representative to review their previous interactions with the customer and quickly resolve their issue. The representative can also share a file with the customer to help explain the billing issue.
4:00 PM: As the workday winds down, employees can access their voicemail through the cloud business phone system’s web interface or email notifications. They can listen to their messages, respond to them, and delete them as necessary. If they need to share a file with a colleague, they can do so easily through the cloud business phone system’s file management capabilities.
5:00 PM: As employees log out for the day, the cloud business phone system’s call-forwarding feature ensures that all calls are forwarded to the appropriate employee or voicemail box. The system also automatically sends voicemails to employees’ email inboxes for easy access.
A cloud business phone system with integrated video conferencing, team chat, and file management capabilities is an essential tool for small businesses. It provides employees with the flexibility and mobility they need to be productive, while also allowing them to collaborate and communicate with their colleagues in real time. Whether employees are in the office, working from home, or on the go, a cloud business phone system ensures that they can always stay connected to each other and their customers. Learn more about Intermedia’s award-winning cloud-based business phone systems today!
Kirsten Barta
Kirsten Barta is Sr Marketing Communications Manager at Intermedia
April 25, 2023
Explore other posts on these topics: Unified Communications
