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Contact Center Unified Communications
What Is a Phone Extension and How Does It Work?
Demystify phone extensions: learn what they are, how they function, and the significance of extension numbers. Explore more in Intermedia’s informative blog.
June 28, 2024
8 mins to read
How To Get A Business Phone Number
Learn how to get a professional business phone number hassle-free. Intermedia’s step-by-step guide ensures you establish effective communication seamlessly.
June 25, 2024
13 mins to read
AI Customer Care: How To Get Started
AI customer care is now integral to companies that want to provide cost-efficient personalized service. Learn how to get started with this technology.
June 18, 2024
6 mins to read
Why Your Business Needs a Unified Phone System
Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.
June 14, 2024
5 mins to read
6 Healthcare Contact Center Best Practices
Learn which healthcare contact center best practices help your team improve patient experiences, increase adherence, reduce costs, and foster company growth.
June 11, 2024
5 mins to read
5 Great Ways To Use AI-Powered Customer Service
Studies show that the most common way for companies to use artificial intelligence (AI) is in customer service, with 56% of businesses doing so. If you haven’t taken the plunge yet, how […]
June 7, 2024
5 mins to read
5 Benefits of Unified Communications
Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032. […]
June 4, 2024
5 mins to read
Contact Center Workforce Optimization
Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read
Analytics Guide for Contact Center Teams
Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]
May 23, 2024
5 mins to read
Expanded Reseller Program Increases Revenue
Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]
May 20, 2024
5 mins to read
What Is Call Routing?
When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. What can call routing do to solve that issue for […]
May 17, 2024
5 mins to read
Utilize AI Chatbots for Your Business
As artificial intelligence becomes more powerful and conversational, the number of people who “hate talking to a machine” is gradually shrinking. In fact, 73% of consumers expect […]
May 15, 2024
5 mins to read