Our Newest Posts
Understanding SIP Trunk Port Numbers and Needs
Many people have become familiar with VoIP. Voice over Internet Protocol made cost-effective calling over the internet possible, and for decades, people have used the technology for […]
April 18, 2024
6 mins to read
Omnichannel Cloud Contact Center Benefits
It’s no longer enough to be “customer-friendly.” Buyers have more choices than ever, which is why they value “customer centricity.” Therefore, everything your organization does […]
April 15, 2024
6 mins to read
Switch to Cloud-Based Phone Systems
VoIP communications rely on your internet bandwidth for smooth service. Find out how much data you need to avoid poor call quality or service interruptions.
April 9, 2024
5 mins to read
What Is Direct Inward Dialing (DID)?
Direct inward dialing allows someone to reach a party within your organization without going through an operator. Discover its benefits and how to set up DID.
April 4, 2024
6 mins to read
VoIP Examples: Who Uses VoIP?
Calling others with Voice over Internet Protocol technology has grown into a robust and stable option for connectivity. Many have used it without even realizing it. For example, in early […]
April 1, 2024
5 mins to read
Honoring Women’s Leadership and Progress
Welcome to the second installment of our special Q&A series, spotlighting the remarkable women of Intermedia as we celebrate International Women’s Month! Today, we’re honored to sit […]
March 29, 2024
4 mins to read
What Is PSTN, and How Does It Work?
If you’ve done any investigation into setting up business phone lines, you’ve likely come across the initialism “PSTN.” What does this have to do with getting a good phone service? […]
March 28, 2024
5 mins to read
Service Providers Move to the Cloud
As the industry undergoes a significant transformation, SPs must embrace change and align their strategies with evolving market dynamics.
March 26, 2024
5 mins to read
What Is a Multi-Line Phone System?
Half of small business owners have made plans to grow or expand their companies in 2024. If you’re one of these ambitious entrepreneurs, those plans need to include a communications system […]
March 22, 2024
6 mins to read
What Is a Virtual Phone System?
Workers and employers alike have uncovered the benefits of remote work, as the latest reports show that 42% of companies are in a hybrid model and another 20% are fully remote. With this […]
March 19, 2024
5 mins to read
The Art of Personalization in Elevating the Customer Experience and the Tools That Make It Easier Than Ever
A 2021 survey from McKinsey & Company discovered that 71% of shoppers expect personalized interactions, and 76% get frustrated when brands don’t provide them. Clearly, customers now […]
March 15, 2024
6 mins to read
Enhance Communications with Call Routing
Customer service automation is a fantastic way to streamline workflows and give your employees more time to focus on customers. For those reasons and more, Gartner predicted that 85% of […]
March 13, 2024
6 mins to read