Our Newest Posts
The Next Communications Shift: Are Service Providers Ready To Capitalize?
Why service providers should rethink where they invest, what they own, and how they create lasting customer value.
September 25, 2026
5 mins to read
If a Price Increase is Forcing a Decision, Make Sure It’s the Right One
Rising maintenance costs on legacy voice platforms are forcing service providers to make a choice: pay more, follow the status quo, or modernize for the future. Here’s what to consider before deciding.
June 18, 2026
5 mins to read
Business Communications Customer Experience Service Providers
Keep Voice Boring: A Pragmatic Strategy for Service Providers
Award Consulting’s recent article, “2026 State of the Union for ILECs: Keep Voice Boring, Build Fiber Fast,” highlights an important shift in how telecom operators should think about […]
March 19, 2026
3 mins to read
Streamlining Customer Onboarding for Service Providers
Streamline customer onboarding with structured workflows, automation, and cross-team alignment to accelerate time to value and improve long-term retention.
January 8, 2026
5 mins to read
Unlocking the Microsoft Teams Opportunity for Service Providers
Microsoft Teams has become the dominant collaboration platform, surpassing 320 million monthly active users and capturing nearly 46% of the global UC&C market. Yet despite its massive […]
September 4, 2025
1 min to read
Business Communications Service Providers
Why Intermedia’s Service Provider Program Puts SPs in the UC/CC Game
Service Providers need better, more full-featured UC and CC offerings that they can brand as their own and the right vendor to provide them.
April 22, 2025
4 mins to read
Business Communications Service Providers
Service Providers and The Risk of Inaction
For service providers, every day you’re in-market with a subpar UC product is a day you risk losing existing customers and missing new ones.
April 7, 2025
3 mins to read
Business Communications Service Providers
MetaSwitch End of Life: Moving Forward
MetaSwitch is reaching end of life—learn how to transition smoothly with a secure, scalable solution that ensures service continuity and reliability.
March 10, 2025
6 mins to read
Metaswitch Assets Set to Be Acquired – What Does It All Mean?
The sale of Metaswitch assets by Microsoft to Alianza has introduced new uncertainties for Service Providers relying on the legacy Metaswitch UC platforms.
December 13, 2024
3 mins to read
Moving to the Cloud Service Providers
Intermedia Migration in Action for ACN
How Intermedia provided the know-how to move ACN’s entire customer base from a network-based voice platform to Intermedia Unite.
October 18, 2024
3 mins to read
Business Communications Moving to the Cloud Service Providers
Transforming Your UC Services: A Guide for Communication Service Providers
You need a Unified Communications technology partner who is relentlessly innovating and deeply committed to your success.
September 30, 2024
5 mins to read
Business Communications Service Providers
What’s Going On with the BroadSoft-Based SPs?
Discover how Cisco’s acquisition of BroadSoft reshaped the UCaaS market, challenges SPs face, and why alternatives like Intermedia could be a smart move.
September 26, 2024
7 mins to read