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6 Healthcare Contact Center Best Practices
Learn which healthcare contact center best practices help your team improve patient experiences, increase adherence, reduce costs, and foster company growth.
June 11, 2024
5 mins to read
5 Great Ways To Use AI-Powered Customer Service
Studies show that the most common way for companies to use artificial intelligence (AI) is in customer service, with 56% of businesses doing so. If you haven’t taken the plunge yet, how […]
June 7, 2024
5 mins to read
5 Benefits of Unified Communications
Companies worldwide are seizing the benefits of unified communication as a service. Fortune Business Insights even projects that the UCaaS market will nearly triple between 2024 and 2032. […]
June 4, 2024
5 mins to read
Contact Center Workforce Optimization
Companies with poor customer service and stressful working environments have given call centers a bad reputation. Do you know how to counteract those challenges with contact center workforce […]
May 28, 2024
5 mins to read
Analytics Guide for Contact Center Teams
Analytics for contact center teams plays a key role in enhancing customer service. The ability to quickly gather and process data enables you to make profitable decisions. Analytics also […]
May 23, 2024
5 mins to read
Expanded Reseller Program Increases Revenue
Gearheads and experts across industries appreciate the benefit of taking a solid product and making it even better with enhancements and extensions. Seasoned customer service pros do […]
May 20, 2024
5 mins to read
What Is Call Routing?
When it comes to customer service over the phone, staying stuck in a queue and getting passed endlessly between agents remain top complaints. What can call routing do to solve that issue for […]
May 17, 2024
5 mins to read
Utilize AI Chatbots for Your Business
As artificial intelligence becomes more powerful and conversational, the number of people who “hate talking to a machine” is gradually shrinking. In fact, 73% of consumers expect […]
May 15, 2024
5 mins to read
Transport Co. Stays Connected with Intermedia
Today, Intermedia has received Microsoft certification for Intermedia Contact Center for MS Teams, which is designed to help businesses using Teams to access advanced customer experience […]
May 9, 2024
3 mins to read
Professional Cloud Video Conference Advantages
Your business needs effective and cost-efficient ways to communicate with your team and your clientele. In the modern world, that demands using cloud video conferencing. An increasing number […]
May 7, 2024
5 mins to read
Better Video Conferencing Etiquette Tips
Hybrid and remote work environments are here to stay, so virtual meetings are now a standard way of doing business. Proper video conferencing etiquette is necessary to make a good impression […]
May 3, 2024
5 mins to read
Healthcare Data Archiving Solutions
Find out how healthcare data archiving solutions can make accessing and working with electronic health records much more intuitive for medical practitioners.
April 30, 2024
5 mins to read